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How to Repair a Broken Business Relationship

bridge repairsA while back I wrote the blog Revealing Character Through Communication where I examined the issue of unprofessional communication. This topic sparked a lot of discussion and ultimately begged this question, “When unprofessional communication damages a relationship, how do you go about fixing it?” Whether this is a question you’re used to facing head on or one you’d rather avoid at any cost, I’ve found several key steps that help to quickly resolve this uncomfortable situation. For this week’s blog, I hope to close the loop on the topic of unprofessional communication and give you a working blueprint for how you can appropriately address a strained business relationship.

Look for the signs

A broken relationship can center on a single event, but most commonly it is compounded by several other events that aggravate the negative feelings even further. Be aware of the early signs of a strained relationship. Look for changes in communication, tone or willingness to help. These are all red flags that something has changed. The sooner you can address the breakdown in communication, the more likely the relationship is to fully recover. Some signs are quite obvious and if this is the case, consider yourself lucky.  Other signs present themselves passive aggressively and require a keener sense to identify. For example, a lag in response time, short answers or an overly negative tone are passive aggressive signs of strained business communication. If any of these signs persist for a period of time or cannot be explained by another life event, it’s time to address the situation.

Acknowledge that something is wrong

The next step is to face the problem head on. You must clearly address your concern with the person in a professional and non-accusatory way. If you’re not sure of what event could have initiated the breakdown in communication, begin with a question to break the ice. “Did I do or say something to upset you?” On the other hand, if you are aware of the event that strained the relationship, address this with a direct statement. “I realize that the last time we spoke I may have come across ungrateful for your work.” In either case, be sure what you’re saying is sincere. Even the slightest hint of sarcasm or aggression can sour the best intentions. Once you’ve acknowledged the breakdown, the next step is to take action.

Choose to terminate or repair

This step is a critical one. Most often our instinct is to patch up a damaged relationship as quickly as possible. In many cases this is the right course of action; however, it’s important to be open to the fact that a relationship may not be worth repairing. There are many factors to consider, among the most important are how much do you value this relationship and is it essential to the success of your business. If you determine that this is a relationship you must repair, move forward immediately by first offering an apology and then taking the appropriate actions to right the wrongs.

Don’t walk on eggshells

Once you establish a resolution and begin to move forward, don’t allow the awkwardness that was once there to linger. The best way to dissolve any residual feelings of hurt is to treat the situation normally again. Don’t walk on eggshells around each other as this will only draw more attention to the negative situation that has since been resolved. Instead, treat each other kindly just as you would anyone else – no more, no less.

Have you ever had to repair a broken business relationship? What were some key steps you took to accomplish this professionally? Share your opinion and questions by commenting below!

 
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Posted by on October 28, 2013 in Business & Success, Life

 

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Finding the Balance In Life’s Negatives and Positives

yin yang symbolI once read a philosophy which stated: we have no right to ask when hardship comes, “Why did this happen to me?” unless we ask the same question for every moment of success that comes our way. Take a moment and really process this. How much more critically do we analyze the negatives, shortcomings and misfortunes of life compared to the positives we’re also given? I know I personally take any set-back hard. I question what I did wrong to bring this on myself and carry a weight on my shoulders for hours or days. Yet, for all the things that go right in any given day, I don’t dedicate this same time to appreciating these moments. When negatives carry such a greater weight in your life, that hanging balance becomes skewed and so does your perspective.

I believe there’s something we can really learn from this philosophy – and it’s to keep a balanced perspective of both the ups and downs of we’re given.

In Business

In running my own business, this is where I feel like I experience the highest peaks and deepest valleys of positives and negatives. It’s not the day to day variances of ups and downs, but the big changes to which I really take notice and take to heart. For example, signing a new client – one that I’m very excited to work with and think I can help a great deal – is an extremely high peak for me. I feel emotions of excitement, stability and like I’m continuing to make progress toward the direction I want Bennis Inc to go. On the other hand, when I experience a setback – a lost client, error in my work or something else – the emotions I experience from this are just as extreme, but far more lasting. I would estimate that experiencing something negative with my business weighs on me ten times as much as an equal balance of positive news. Why is this? I suppose, I overly lay the blame of a negative on myself while not giving the same credit for a positive in which I’ve worked hard to earn. I often chalk all good things up to luck or timing, when in reality, there’s much more to it than that. This is when we must remember that we have no right to ask when hardship comes, “Why did this happen to me?” unless we ask the same question for every moment of success that comes our way.

In Life

In contrast to the peaks and valleys of running a business, in life I seem to over analyze the little things. If I forgot to press start on the dishwasher before leaving the house, I get agitated with my oversight and that the dishes won’t be clean right upon my return. When I’m driving and take the wrong exit or can’t find an ideal parking place, I get annoyed with the lost time and additional effort this is costing me. Yet, I can hardly recall all of the times that these things occur like clockwork, without my thinking – or appreciating. It seems I only remember what disrupts me or bothers me. This is no way to live, right? To apply this philosophy to life, we must embrace our inner child a little bit more and allow ourselves to become genuinely excited for the small blessings every single day. Did the grocery store have your favorite snack still in stock? Did you find an open pump on your first try when filling up with gas? Did you simply remember to lock the door when you left the house (and didn’t second guess yourself and have to go back to check)? These all carry positive weight in our lives and we should be sure to place them appropriately upon our scales. The negatives will always weigh on us without our trying, but we must make more of a conscious effort to also value the weight of our positives.

How do you identify with this philosophy and balance of the negatives and positives in your life? Do you over analyze the bad and overlook the good or do you give thanks for both? Share your thoughts in the comments below!

 
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Posted by on June 24, 2013 in Business & Success, Life

 

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Clearing Out The Mental Clutter

mental clutter imageSimply put, clutter is stuck energy. It’s a clog in our mental piping that prevents us from working, communicating and acting as effectively as we could. There are more than enough mental-clearing techniques to help us relax and refocus, but these don’t address the ways in which we rebuild the same cluttered mind every day. Here are just instances in which mental clutter may be messing with your psyche and some easily implemented fixes to help you start moving forward.

Clean out your email inbox…every single day – Take a moment and click over to your email. What does your inbox look like right now? If this is the beginning or middle of the work day for you, chances are you’ve accumulated quite a few messages. That’s normal. But how many of these messages were rolled over from the last work day? Some of these messages may even be from several days or weeks ago. If so, you’ve unknowingly been creating your own landfill of emails which might be making for a pretty unpleasant work environment. The fix? Clear the inbox clutter by treating it like a to-do list. Any email that comes in should be read and prioritized before the day’s end. Some emails are a quick response and easily taken care of. Others will require some time or further action before it can be considered ready to archive. For these types of message – utilize folders! I’m always surprised by the number of people who don’t take advantage of the folder organization Outlook and Gmail provides. Label them with titles most applicable for the messages you commonly deal with and the actions they require. With these messages organized, you’ll never risk them “disappearing” under the heap of emails that build up over a week’s or month’s time. Since starting this practice myself, I’ve been much more aware of the messages requiring my response at any given time, know where to find them when I need them and have all but eliminated the dreaded “I don’t think I ever saw that email” moment.

Remove mental clutter by removing physical clutter – I’m not sure when this began for me, but to this day if I’m in a messy environment, I can’t work as effectively. I need to have a clear space which translates to a clear mind. In the midst of a project or a busy day, it’s completely acceptable to have some small mountains of paper fill your desk, but by the day’s end be sure these mountains aren’t left for you to climb over the next morning. If you tackle your physical clutter every day, each new day will begin with a clear desk and a clear mind.

Capture your thoughts in writing – In a world surrounded by cutting-edge technology, you may be surprised to know that we’re still allowed to be human. By this I mean we aren’t expected to commit every task, appointment, phone conversation or change in plans to memory. The times in which I have a lot of mental notes to remember are among the times when my mind feels the most cluttered and least productive. So write it down! Whether this is a pen and paper to-do list, phone app, word document or calendar reminder, capture your thoughts however best fits your lifestyle. It’s simple…the more you put in writing, the less that’s on your mind.

Eliminate unnecessary noise – When I first began running Bennis Inc I would often keep a television set or music on for “background noise.” It’s not so much that I would become distracted by the show on TV or the artist singing the song, but I would become distracted (and irritated) simply by the noise. It was competing with my inner thoughts and making me work harder to concentrate on the task at hand. The silliest part is that I was self-inflicting this irritation and audio clutter. I now recognize that I prefer to work in as close to a silent environment as possible. Some days this can even be setting the phone to vibrate and turning off email alerts. I don’t doubt that some people may work better with a little bit of background noise, but I urge you to try at least one day “working silent” to be sure you’ve given this option a fair shot. It’s not boring when your thoughts really get on a roll!

Address what’s really fogging your mind – If you’ve made your best effort to eliminate all of the mental clutter by following the steps listed above, but you’re still feeling fuzzy and unfocused, there’s a good chance there’s something else in play. What’s really fogging your mind? Mental blocks can come from feelings we’re harboring about a relationship problem, financial stress, or recent negative experience. These aren’t just clutter; these are actual issues that should be dealt with fully. If a personal situation has you distracted in other areas of life, you can’t bury it deeper and hope it will go away. The best thing to do to resolve this completely is to talk it out, go for a run to clear your head or seek a solution if one is possible. Once this major mental plug is removed, you can return to addressing the rest of the minor clutter rolling around.

Whether your mind is cluttered or organized right now, share with us some of your struggles or secrets to achieving a clear mind!

 

 
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Posted by on October 29, 2012 in Business & Success, Life

 

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The “Unhappy” Trend

It seems as though we are moving toward an “Unhappy” trend. By this, I mean we seem to live in a day and age where it is more acceptable to be bored, tired and miserable than to be publicly happy and content.

I remember so often asking someone–a co-worker, a friend, the cashier at Starbucks–how they’re doing and getting the same response: Oh, hanging in there…Good, until my alarm went off this morning…Minus being at work? Great! And when it wasn’t a gripe or complaint, it was usually a generic and apathetic response like: Good, thanks…Oh, I’m okay…Doing well. For many of my friends who would give me such answers, I knew enough about their lives to know they had plenty of great things taking place that they could share and talk about. Instead, they chose to settle for a sarcastic or emotionless answer, but for what purpose? To make those that are less happy feel more comfortable?

What I’ve come to realize is that it’s hard to be publicly happy and not have it taken the wrong way. Too often genuine happiness is perceived as bragging, boasting or being fake. Sometimes it is even seen as offensive or intimidating to someone who isn’t as happy as you are.

I have a lot of things in my life for which I’m grateful and happy. I started my own business to pursue my passion, have many meaningful and fulfilling relationships and have a flexible schedule that allows me to travel as I please. Yes, life is good. But these tokens of happiness have to be earned each and every day with hard work, dedication and sacrifice. I’m not kidding–those motivational posters couldn’t have summarized it better. What’s disappointing is that even after all of that hard work to create my happiness, I often feel guilty when I go to share this happiness with others. I feel like it’s easier to gripe and complain about little things, even the weather, just to make myself more likable to those who don’t allow themselves to be as happy.

The “Unhappy” trend is one I look forward to seeing pass. We need to get back into the trend of not just supporting each others’ happiness, but working to preserve and grow it. It’s as simple as the next time today you’re asked how you’re doing–respond with a genuine and positive answer about something good in your life.

I know we all have at least one thing in our lives right now that we can be happy about. Even if it’s just the 5 free minutes you had to surf Word Press and find this blog!

Some of My Pieces of Happiness

My cat and companion, Pinot who keeps working from home interesting.

My cat and companion, Pinot who keeps working from home interesting.

The flexibile work schedule that allows me to travel as I please.

The flexibile work schedule that allows me to travel as I please.

A summer full of sweet and simple memories

A summer full of sweet and simple memories

 
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Posted by on September 27, 2011 in Life

 

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