These days, everyone is on social media. But really though. There are fan pages for cats, Twitter profiles for cartoons and Instagram accounts devoted solely to food. It’s no wonder every business wants to also have a presence on these platforms because it’s where they can reach their targeted audience with interactive content that sparks discussion and builds brand loyalty.
With everyone diving in head first, this also provides a prime opportunity for a lot of mistakes. For the most part, these are minor errors or forgivable social infractions, but sometimes these mistakes can prove to be much worse – even deadly – for business. So what is the single biggest mistake businesses make with social media? It’s NOT having it be part of a bigger communications strategy.
The danger of a disconnected social media strategy
The most effective social media cannot be done in a vacuum. Nor can it be your only effort to communicate with your target audience. The danger is two-fold. First, you risk presenting a completely different voice on social media, one that does not resonate with the rest of your brand. Second, you turn off the power to all other means of communications that could help to amplify your social media efforts.
If you pique someone’s interest with a great Facebook post, only to send them to an outdated website that makes you look inexperienced or unprofessional, even the best social media efforts in the world won’t close the sale.
How to avoid this mistake
Luckily this is an easy problem to fix. It begins with identifying the missed communications opportunities outside of social media and paying special attention to the brand you want to create so that all efforts work in unison to achieve this end result. Knowing what to do is the easy part, but actually making the time to do it is where the problem most often lies. It can be overwhelming, especially to business owners who don’t consider themselves to be communications-savvy.
It’s good to keep in mind that outsourcing is always an option and the number of firms and consultants who offer these services are ever-growing. But proceed with caution. If you’re thinking about working with a person or company that only does social media, you may want to rethink this decision. It’s okay to be specialized or particularly experienced in a certain niche, but when it comes to your business communications, everything needs to flow together. The various ways in which you communicate with your target audience need to complement one another.
Instead look for a firm or consultant who offers multi-faceted communications strategies that go beyond just social media. You want someone who can also create content for your website, blog, e-newsletter and other promotional materials. This is the best way to ensure that the voice and messaging will stay consistent.
Steps you can take today
One. List your other current communication efforts. Do you have any? Maybe there’s a brochure or business card you hand out, but it’s badly outdated. Maybe you have a website that you push your targeted audience to visit, but it’s a static web page with cheesy clip art and bright fonts. Take a critical look at ALL the messages you’re sending out in various ways. How are people finding you and what is this saying about your business?
Two. Note the areas that need some TLC. So you have social media down to an art – after all, it is kind of fun. Now, turn your attention to the messaging on your website, blog, promotional materials and e-newsletters. How can they benefit from some of the modern messaging you’re putting out on social media? Create a vision for how they can better engage your audience, just like you’re doing on Facebook, Linkedin, Twitter, etc.
Three. Dedicate time in your schedule to tackle some of these tasks in order of priority. If you know you simply don’t have the time, allocate this work to an employee or hire a communications consultant to help you keep things moving forward. While you’ll need to invest in their time, if they allow you to keep doing what you do best while they improve your comprehensive communications strategy – that is a worthy investment!
Where have you seen the biggest social media mistake being made? Join in the discussion by commenting below!