Welcome back to the fifth and final week of our 5-part series on how to rebrand your business. Each week we will cover a unique and important aspect of the rebranding process. Be sure and catch up on the previous weeks’ posts if you’re just joining us! And now for this week’s critical question…
What is my action plan for rebranding?
You’ve now reached the point in the rebranding process where you need to outline your plan for implementation. You’ve made the decision to rebrand, identified your current customers, revisited your mission and tied it all into your unique story. This is the exciting part where all these pieces come together to unveil your new brand and begin the process of introducing it to the world.
Unfortunately, there is no magic bullet or big red button that will allow to you seamlessly insert your new brand where the old once was and have everyone recognize it, relate to it and build a positive relationship with it. That will take time – and most importantly – consistency. I emphasize consistency because time alone will not get the job done. You cannot sit on your hands and wait for your new brand to start driving sales. Rather, you need to take action immediately to build a strategic plan and follow through with that plan day after day.
So let’s talk more about this strategic plan of action and what you need to consider when laying it all out. While every part of the rebranding process we talked about leading up to this week is indeed important, your plan for implementation can be the make-it-or-break-it moment. Even the best brand will have little impact if it’s not strategically and consistently implemented. To help you confidently craft your own plan of action, here are 5 tips you should keep in mind.
- Think beyond the logo
Just as there is a lot more to a person than hair and clothes, there is a lot more to your business than its logo. Updating your website, social media profiles and email newsletter template with a new logo is only the surface of rebranding.
Remember to dig deeper when creating your plan of action. For example, change the content on your website to reflect your new mission, story and overall “vibe” that you want to create with your new brand. If you’re moving toward a modern and fresh brand, do away with that long and stale messaging that no longer resonates with your target audience. Another example is to apply your new brand to the voice you use on social media. Share content that will interest this newly identified target audience and spark discussion with things they care about.
- Include tactics across multiple platforms
In the point above, I mentioned some tactics pertaining to your website, email newsletter and social media. Don’t stop there! Identify all the ways in which you communicate with your customer base and be sure to apply this rebranding to each platform. Some examples include your automated emails (such as when a customer purchases a product or fills out a contact form), blog post topics and direct mail pieces.
Additionally, the rebranding process doesn’t end with your visual or written content. Depending on the situation, this may call for some media relations. Issue a press release emphasizing the newsworthiness of your new brand, host a party at your place of business or hold a press conference. The more reason you give your audience to celebrate with you, the more memorable you make your rebranding process.
- Emphasize in your communications why this is a positive and exciting change
Have you ever seen a business with a sign saying “Under new management!” hung in their window? I have and I always read this as “Sorry we failed. We fired the screw-up, so give us another chance!” You customers may question your motive behind rebranding; make it clear that this was a strategic decision and a positive change that has made your already successful business stronger than ever. You can communicate this in any way you choose to announce your new brand. Whether it’s on social media, on your website, in your newsletters or through a press release, take control of the speculation behind your new brand and align it with a sign of positive change and exciting things to come.
- Empower your employees to be advocates for the change
Your employees are a valuable part of the rebranding process, so be sure to empower them with the ability to share the word and get excited about it. Make them feel like they are on the “inside” and let them be among the first to know about your decision to rebrand before you go public with it. This is their company too, so make them feel a part of it! With the support of your employees, the unveiling of your new brand will be a much more powerful and positive experience for everyone.
- Scour every corner of your business for remains of the old brand
This final step is one that many companies fall short of completing. It’s taking the time to search every nook and cranny for remnants of your former brand. This could be anything from old letter head, coffee mugs, t-shirts, business cards and even email signatures for all your employees. All of this needs to be changed, pitched or donated to make room for your new brand. The danger of allowing these items to stay is that people within your company will inevitably use them and although it may be subconscious, it will send the message that the old brand is not really gone.
Just as you should clear the clutter of a past relationship before moving on to a new one, you should also clear the clutter of your old brand to set the tone that the new one is the only one that matters now!
And remember…rebranding alone won’t fix a poorly run business or a broken process any more than a bandage will fix a gaping wound. When venturing down the road to rebranding, be sure to reevaluate all aspects of your business to identify weak spots!
In case you missed it, here’s a look at the previous posts from this 5-part series:
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