While I was earning my degrees in public relations and communication from Penn State University, I was already putting these skills into practice for some of my first clients. It’s amazing to look back and realize that real businesses put their trust in a young student who had really just “book smart” PR skills, and little to no real-life application. What’s even more amazing, is some of these very first clients continue to work with me to this day.
Now, I have matched and well exceed the length of that college education with “street smart” PR experience. Over the last six years, I continue to place a high value on forever educating myself on the latest trends and techniques in the public relations field. This just happens to come in a different form than a brick-and-mortar classroom. From networking groups and industry associations, to simply staying up to date on the news, it takes dedication and a hunger to learn, not just degrees upon degrees, to fine tune your PR skills.
Here are the key public relations skills I’ve gained since leaving the classroom and entering the real world, and I would consider all of these to be critical to the success of my PR consulting business!
Prospecting and Qualifying Clients
Early in my business, I would take on pretty much any client who came my way. I kind of had to. I have no idea how to prospect or qualify these contacts to ensure they would be a good fit for my business. This wasn’t something I was taught in my PR classes. I learned how to develop goals and tactics for clients, once I had them, but I wasn’t taught the important early steps like first matching a client’s needs with my services.
I’ve become very “street smart” with qualifying leads. I don’t immediately commit to a meeting or even a phone call until I’ve done a bit of homework and asked some essential questions. This has saved me a lot of billable work hours, and has afforded me a few more afternoon naps.
Growing Long-Term Relationships
Another valuable skill not found in textbooks is the ability to turn one-time projects into quarterly or annual retainers. This has become my bread and butter. Just about every single client that has started off with a small or finite project (website content, monthly blogs, media training session) has come back to then sign on with an ongoing contract worth sometimes 10x more per month than that first contract. The key to setting yourself up for residual business with a client is handling that initial project, no matter how small, with the same passion and dedication you would handle your biggest annual retainer. Often a client is testing you to see if you’re a good fit for a long-term relationship. Don’t fail this test!
Effectively Managing Payments
In the first half of 2017 alone, I’ve billed 25+ clients, many on a monthly or quarterly basis. That’s a lot of invoices to manage! My (oddly reluctant) switch to using QuickBooks couldn’t have come at a better time. Rather than relying on a spreadsheet, or worse, a post-it note on my computer, I diligently log everything into QuickBooks. Invoicing is still a process I must make time to do, but it’s a much more streamlined one. I can see what clients owe me money at any time and how many days has passed since issuing the invoice. My husband jokes I could be a bounty hunter in my next life. And to my tax attorney, you’re welcome in advance!
Monetizing “Scope Creep”
This skill ties back to “growing long-term relationships.” It’s a good thing my clients often come to me for more work! However, it can go south when these clients don’t realize the additional work requires additional time and needs to be billed as such. Fresh out of college, I lacked the business savvy to monetize the “scope creep” of a project. I would bill it as “good will” and do the work without earning an extra cent. I still believe in some good will favors, but I only have a certain amount of good will to pour into any given client.
Rather, I am quick to show my interest in taking on this additional work for a client and let them know upfront that I would be happy to give them a proposal for that additional work. This softly reminds them that the work they’re asking to have completed is outside their current contact. I can do it, but for a fee. I have not once had a bad reaction. Clients often respond “Oh of course, I want to pay you for your additional work.” I’m so glad I’m not still losing money on all that good will I was throwing around!
Knowing When to Let Go
Knowing when to cut ties with a client that is no longer a good fit for your business was never covered in any of my PR textbooks, that’s for sure! This is a skill I am still learning along that way, and unfortunately it still remains a pretty steep learning curve. Because of my ability to prospect and qualify clients, I have reduced the need to let a client go, but it has and still will happen from time to time.
What I’ve learned is, make it about you, not them. Don’t focus on their shortcomings, as tempting as it may be, but rather focus on why your business isn’t in a position to best serve them. Be upfront, keep it short and do it early! Those are my pearls of wisdom.
Having Confidence in a Unique Vision
Lastly, the ability to believe in yourself and not compare your journey against someone else’s is something I 100% had to learn outside of the classroom. This applies to both business and life. I am passionate about being a PR consultant. I don’t want a big firm with lots of employees and overhead. I want the complete freedom and flexibility to take on all of my own clients, team up with power partners when I need it, or run a completely lean operation when I don’t. I want to take unlimited vacation days and hit the gym at 2 in the afternoon, if I want!
I like that no client or colleague owns my time completely. I have a unique business model to which many cannot relate. It’s taken time for me to confidently say “I’m a professional public relations consultant” without feeling the need to hide behind a fictitious and irrelevant title like “CEO” or “Principal” to make it sound like a run a big firm. After all, I advocate for my clients to be transparent and genuine; it’s important I am too.
In your career, how would you compare your book smarts to your street smarts? Which do you value more? Share your thoughts by leaving a comment!