The following post comes to us from Trevor Michael, a Customer Contact Industry Specialist of Select VoiceCom, specializing in telemarketing and IT support services. There are only a few things that are constant in life: death, taxes, and the need to buy (obtain, add, find, or accrue) something. We all know the feeling of that … Continue reading Customer Journey Map: What is It and How to Use It for Business Success
“Circling back…” “Just checking in with a friendly reminder…” “In case this ended up in spam…” Sound familiar? We’ve all had to send these types of replies to messages that have gone unanswered. I’m not talking about mass sales emails with a “spray and pray” strategy, but rather those person-to-person, important messages where a reply … Continue reading How to Get People to Respond to Your Emails
The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! If there is one day … Continue reading A Pivotal Day for Female Entrepreneurs
In today's world, content is king. And to create effective, engaging content, you need the right tools. That's where content creation software comes in. Content creation software is a type of software that helps you create content more efficiently. It can help you come up with ideas, format your content, and publish it online. If … Continue reading Best Digital Content Creation Tools to Grow Your Business (Guest Contribution from Survey Examiner)
Time. It's the one commodity of which we cannot make more. There are some creative ways we can maximize the use of our time, protect it, and even outsource tasks on our to-do list to conserve our time for where we really want to spend it, but the fact of the matter remains. We cannot … Continue reading How to Be Respectful of Other People’s Time
Death by a thousand papercuts. You know…those little, needling comments that when combined with enough frequency and time, can create a gaping wound in our confidence and self-worth. It happens in conversations daily – even ones made in a setting where you'd expect the topics to be professional, or worse yet, loving. Growing up female, … Continue reading Flip the Script: Would you say that to a man?
The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! Growing business partnerships can be … Continue reading How to Grow Business Partnerships
Spring is the season for new beginnings, and it certainly feels that way in the local, small business community. It’s a beautiful thing to see so many new businesses opening their door for a fresh start and with great hope for what this opportunity can blossom into! In my work as a public relations consultant … Continue reading The Modern Guide to Planning a Business Grand Opening Event
The following post comes to us from Jennifer Hahn Masterson, an experienced content strategist with a focus on business communication. Learn from Jennifer how to effectively communicate with your team, even when they seem "worlds" apart. The global pandemic might have forever altered the way we live and work. But it also woke many business … Continue reading The Keys to Effective Communication in a Global Team (Guest Contribution from Jennifer Hahn Masterson)
The following post comes to us from Jamie McBrien who has over 25 years of experience in organizational transformation, shared services, and outsourcing. Keep reading to learn from Jamie the pros and cons of taking the leap to outsource your brand's content. The marketing world is fast transitioning into the digital sphere and content creation. … Continue reading Should You Outsource Your Content Creation? (Guest Contribution from Jamie McBrien)
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