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How to Craft a Killer Mission Statement

on mission

As a business owner, you’ve likely been told at least once (or countless times) that you need a solid mission statement to communicate what it is you do. I agree that this is good advice, but so often the person giving it doesn’t have the slightest clue as to what makes a mission statement good or why you really need one to begin with.

I’ll admit that I didn’t know either until I re-educated myself on the topic. What I found was a lot different than what I remember being taught in my Public Relations classes in college. Here’s a look at the modern makings of a solid mission statement, starting with basics.

What is a mission statement?

A mission statement serves both an internal and external purpose for your business. It shares a message with your employees as much as it shares a message with your customers. Internally, your mission statement creates focus, provides purpose and builds a solid foundation for making important business decisions. Externally, your mission statement defines who you are (especially points of differentiation) and it communicates how your work is making a difference in the world.

A good mission statement does 2 things:

  1. It tells the world why what you are doing matters. No matter your business or industry, the services you provide help people in some way (why else would they pay you for them?). Express this in your mission statement to demonstrate why the talents you bring to your customers matter – they help make their life easier, more enjoyable or fun.
  2. It leads your organization to do what matters. As I mentioned about the internal influence of your mission statement, a well-crafted one will inspire your employees to exemplify these core values every day. How they choose to interact with customers, their decision to go the extra mile and their commitment to you can all be influenced by your mission statement.

Now let’s get into the meat of things. Hopefully you are inspired to revamp your own mission statement and here’s the best way to get started. Ask yourself these two questions and immediately write down the various answers that come to mind. How you respond will help shine a spotlight on what you should include in your mission statement.

How are you different from competitors or industry stereotypes?

This question is critical for not only informing your customers, but reminding your employees of the qualities that make your business stand out. These are qualities that you should hold near and dear and promote as often as possible. Your mission statement is one big megaphone that will do just that.

What factors affect your pricing and quality of service?

This question may seem a bit more abstract, but believe me, it’s relevant. As a business owner, you need to have an intimate understanding of the factors that affect your pricing and quality of service – and select these strategically. Factors like the education or experience of your employees, commitment to innovation or attention to detail and customer service may mean you aren’t the cheapest business out there. And that’s okay! Be sure to call out these factors – that are really benefits – to your customers to ensure they understand that your mission is to compete on quality, not price.

If you get writer’s block, remember these 5 things:

  1. Don’t stress over word choice. This is the easiest part to nit-pick later on and the least important for initially developing your statement. Focus on the overall direction/meaning.
  2. Keep it short! The best mission statements are two sentences or less.
  3. Keep it simple! Too many organizations have long, flowery mission statements that make it difficult for the reader to comprehend what you’re really trying to say.
  4. Say it out loud. Does it sound awkward? Memorable? Catchy? Human? It should reflect you and your brand. Make sure that it sounds like something you would say.
  5. The “Disagreement Test.” Essentially this is if no one would disagree with your statement (because you say things like “make the world better” or “act with integrity”) then your statement is too generic. Don’t hide behind clichés! …Or at least save those for your vision statement.

How to Use Your Mission Statement:

Once you’ve put the time and effort into crafting a new mission statement, get the most use out of it that you can! Place it on your website (the Homepage and About page are two logical choices). Incorporate it into your social media profiles (Facebook has its own category for mission statements on its business pages). Carry it across all of your promotional materials and press releases. And finally, incorporate elements of your mission statement into the personal introduction you use at networking events and other business functions.

And because we’re on the topic of mission statements, I would be remiss to not share my own as an example:

At Bennis Public Relations, it is our mission to be your strategic partner that creates innovative and effective communication solutions that help your business grow a powerful and consistent brand.

What do you think? Share your own questions and insights about crafting a killer mission statement by commenting below!

 
4 Comments

Posted by on January 12, 2015 in Business & Success

 

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Want to Start a Blog in 2015? Read This First!

starting a new blog

The start of the New Year is the perfect time to dive into that bucket list and try new things. Among them might be starting your own blog. Whether this has been a postponed goal or something you just thought of this year, I encourage you to give it a shot! For me personally, it has had some incredible benefits and I’m proud of my commitment to keeping up with it every Monday.

Is it scary putting your personal thoughts out there? Absolutely. Is there the fear of criticism or apathy? Of course. But these hang-ups pale in comparison to the satisfaction and pride I get from publishing something that’s been seen by nearly 70,000 people to date. And you can too! Here are 6 expert tips for creating a successful blog in 2015…and beyond!

  1. Allow time to define the direction of your blog. When I first started my blog, I remember feeling the need to immediately define the topics/theme/niche it would center on. Ultimately, I realized I couldn’t make this decision just yet. Instead of letting it be an excuse to not move forward, I simply started writing about what was relevant and on my mind. It didn’t take long before I found a natural rhythm with the different topics I enjoyed writing about most often. Had I forced myself into a pigeon hole on day 1, I would have denied myself the freedom to write about topics beyond simply business and public relations.
  1. Do it well or don’t do it at all.

Yes, getting started is one major obstacle to overcome, but keeping your blog consistently fueled with quality content is arguably even more important. Before you start your blog, think about whether you can reasonably commit to it and at what frequency. You certainly don’t need to blog daily or even weekly, but I would suggest supplying fresh content at least on a monthly basis. Why? Because there are far too many abandoned blogs out there and we don’t need any more. What we do need is committed bloggers to join us with making the blogosphere a better (and more interesting place).  One of my favorite sayings is “Anything that’s worth doing is worth doing well.” Don’t bother investing any amount of time into something you can’t stick with.

  1. Don’t stop at hitting “publish.”

Okay, so you’ve vowed to publish a new post to your blog at least monthly. This takes time, energy and creativity – valuable resources that could certainly be applied elsewhere. Don’t sell yourself short by merely hitting the “publish” button and hoping that someone stumbles upon your content. Share your blog on social media like Facebook, Twitter and Linkedin (here’s a great guide). Reference it in relevant discussions and link back to past blogs in new posts. If you want to grow your readership, you have to actively pursue them and make your content easily accessible on a multitude of different platforms. If you don’t take advantage of these opportunities you will likely be frustrated with how long it takes to gain momentum which could discourage you from keeping up with your blog.

  1. Be an active member of the community.

Starting a blog comes with the responsibility of being an active member of the blogging community. No matter the blogging platform you use, it’s important to visit other users’ blogs, leave meaningful comments and respond to comments that people make on your posts. It’s what makes the blogosphere go ‘round! From the beginning of my own blog, I made the commitment to comment on 5 other blogs every weekday morning. It quickly became a part of my morning routine that continues to drive a good amount of traffic back to my blog, not to mention the friends and followers I have made as a result of this simple gesture.

  1. Regularly evaluate your blog’s mission.

Just as over time you may decide that your blog’s theme or niche has taken a different path than what you originally thought, you must also anticipate your blog’s mission changing with time. This is why it’s critical to regularly evaluate your blog’s mission and how it aligns with its topics, readership and your business or personal mission. Be flexible and willing to change should it make sense to alter your mission to make it more relevant to your audience and goals.

  1. Be genuine.

Finally and most importantly, make sure your blog remains true to who you are and what you’re passionate writing about. One sure way to make your blog feel like work is to stray from what represents you. Yes, you want to write to capture an audience, but your ideal audience will appreciate posts that are genuine and personal. Make sure your blog pleases you first…and everyone else second.

Do you have other questions about starting your blog or have your own secrets for success? Share your thoughts by commenting below!

 
8 Comments

Posted by on January 5, 2015 in Business & Success, Life

 

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Oh What a Year! Top 10 Blog Posts from 2014

2014-year

At the end of December, it’s become a new tradition on the BPR blog to pause, reflect upon and highlight some of the best moments from the year gone by. As we say “Goodmorning!” on this last Monday of 2014, it’s only appropriate to again feature a top ten list of the best blog posts we published in 2014.

What exactly determined what blog posts made the cut? A combination of things really, that – let’s be honest – just boiled down to my personal preference. But there is some method to this madness. I wanted to include the blog posts that you, the readers, deemed most popular based upon web hits. I also included some blog posts that captured an important memory or milestone from the year. In many instances, these overlapped, making the selection quite obvious!

If you’re a frequent reader, join me on this trip down memory lane. And if you’re stopping by for the first time, perfect! You get to experience a whole year’s worth of our best moments in one blog.

  1. The Easiest Way to Find Your Passion

In our busy lives, we often lose sight of our passion and forget to devote time to cultivating this into each and every day. This post looks at the single question you need to ask yourself to truly understand your passion – and it’s not “What do you want to be when you grow up.” As we look toward the New Year, we could all benefit from revisiting this particular post…and looking critically at whether our lives align with our passion.

  1. 4 Ways to Make More Money Without Raising Your Rates

I had a lot of fun writing this one and it’s a wonder the topic didn’t come to me sooner! As an entrepreneur, I have to stay flexible and resourceful when it comes to earning a living. These four tips show you that simply slapping a higher price tag on your products or services isn’t always the best answer. Think outside the box with these expert tips!

  1. The 11 Most Annoying Email Personalities

For this blog post, I of course came up with quite a few of these most annoying email personalities based upon my own personal experiences. But I also turned to friends and family who had some great input on ones I missed by sharing their own horrifically frustrating stories. It’s comforting to know I’m not alone, but unsettling to know how common these personalities are! Take a look and tell me how many you’ve personally encountered.

  1. Why We Need Rainy Days

This blog post was written on the tail end of an absolutely gorgeous and invigorating summer. We didn’t have too many rainy days to speak of, which helped me stumble upon the realization of just why we need the rain to keep us balanced on a personal and psychological level. Now in December, I would love for the summer warmth, but looking back on this post was a good reminder to appreciate the weather we have and use it to keep you balanced.

  1. When an Introvert Takes a Family Vacation

2014 was the year of our first family vacation with a toddler in tow. What a different experience! In addition to the wonderful memories, I also gained the realization that family vacations as especially challenging for introverts who rely on alone time to recharge. I was blown away by home many of my readers could relate to this scenario. Thank you for helping alleviate my guilt for liking my solo time!

  1. 7 Ways to Effectively Manage Busy People

I’m a busy person and I live with two other busy people (an entrepreneurial husband and a toddler). Not to mention the many clients I serve on a daily basis. Communicating with truly busy people can be quite the challenge, but I’ve developed quite a few techniques for breaking through the noise. Check them out!

  1. At the Intersection of Passion and Purpose

This blog falls into the category of “2014 milestones” as it describes my physical, mental and emotional journey taking on a crazy GORUCK challenge while raising funds for rare disease research. When you have a Special Ops Cadre leading your team for 6 hours of military training, you can expect to be sore and tired. What I didn’t expect was how fulfilling and life changing this experience would be…beyond that single day.

  1. Life Lesson: 5 Ways to be Your Own Advocate

In this blog post, I shared a personal backstory as to why this topic is so important to me – and my career path. While I am not an outgoing, demanding or selfish person by nature, I’ve learned that at certain moments I need to do a better job of speaking up and going after what I want. These 5 ways to be your own advocate will teach you how to do the same.

  1. 8 Time Saving Hacks I Use Everyday

I haven’t mastered the 4-Hour Work Week, nor am I sure I want to, but I am a huge proponent of saving time by being smart and efficient. Work smarter not harder, right? This blog takes a fresh look at what I am doing right now in my daily life to save time as an entrepreneur, mother and wife. I swear that these tactics have helped me to “make” more hours in my day!

  1. 5 Ways to Build Your Personal Brand

Personal branding is a hot topic that calls for an expertise all its own. I’ve had the pleasure of working with many different clients and helping them to improve and market their personal brand. As a sole proprietor, I am my business’s brand, so I have also implemented these techniques on a personal level. What I like most, is that they are ones you can start doing today. You don’t need a grand budget, entire PR team or celebrity status. Your personal brand really comes down to telling your story in a way that connects with your audience.

There you have it! A sweet and condensed version of the 52 weeks of the BPR blog from 2014 transformed into a Top Ten list for your skimming pleasure. I already have some great topics on my “brainstorming list” cued up for the New Year, not to mention the many new milestones that will inspire topics I can’t even predict. I invite you to continue along with me on this journey of a 20-something entrepreneur!

What blogs or pieces from your portfolio represent your year? Share some of your most memorable moments from 2014 by commenting below!

 
1 Comment

Posted by on December 29, 2014 in Business & Success, Life

 

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Twas the Week of Christmas…

Twas the Week of Christmas

(It’s become an annual blog tradition…a fun twist on a familiar favorite!)

Twas the week of Christmas, when all through the house
not a computer was turned on, not even a mouse.
Their cords were wrapped up in the corner with care,
in hopes that I had strength to leave them there.

Miss Pinot was nestled all snug in her bed,
while visions of toy mice danced in her head.
For once taking a cue from my sleepy, gray cat,
I settled my brain for a short winter’s nap.

Is it possible to tune out all of the clatter,
to focus on Christmas and what truly matters?
No doubt it would feel different to completely unwind,
what’s the worst that could happen, we’d have a good time?

So from now until next week, the blog posts can wait
there are loved ones to hug and cookies to bake.
This short disconnect will help creativity to soar
and inspire me to write even better than before!

Until then, don’t worry what to do with your time,
make your own holidays as relaxing as mine.
Here’s my final wish before the exit I make,
“Happy Christmas to all, and to all a short break!”

happy holidays

 

 
2 Comments

Posted by on December 22, 2014 in Life

 

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One Habit of Highly Effective People I Follow (Almost) Everyday

cat nap

As a busy entrepreneur who is also the mother of an even busier toddler, you might imagine my days are scheduled by the minute and packed tight with meetings, conference calls, walks to the park and library classes – and they are. But I want to confess one habit I keep almost daily that will completely contradict your vision of a fast-paced, work-from-home mom.

I nap.

Yes, picture that! I prioritize about one hour of every afternoon during which I close my laptop, turn off my phone and snooze. I’m highly protective of this time and avoid scheduling meetings, calls or work projects if I can help it in any way. What I’ve found is something quite remarkable, that the days I go off the grid to re-energize, I actually accomplish more in less time than the days I forego my midday slumber.

There have been days when my to-do list was just far too long to justify a nap and I found that my creativity, efficiency and passion for my work substantial declined to the point where had I just stopped to rest, I would have accomplished the same amount of work in that time and likely would have done a better job. Now these are simply my own findings, but it got me thinking if this whole “nap habit” was something anyone else had caught on to or if it was my own justification for shutting down as soon as I got the least bit fatigued. I discovered I am in very good company.

According to this article, some pretty incredible people were habitual nappers. I’m talking Leonardo da Vinci, Thomas Edison, John F. Kennedy, Winston Churchill and Ronald Reagan to name a few. Now, I’m not saying this was the only thing that led to their world-changing successes, but I do find it intriguing that this is one aspect of their lifestyles that they had in common.

The Benefits of Napping

Simply google the phrase “benefits of napping” and you will have more than enough material to convince you thoroughly. I highly suggest trying it out to experience these benefits first-hand. This article does a great job of highlighting some of the best ones. To summarize:

  • Boosts alertness – Even just 20 minutes has been shown to drastically increase alertness once you fully wake up
  • Improves learning and memory – Brain activity remains higher in nappers all day compared to people who don’t take a rest
  • Increases creativity – A nap is like an intensified way of walking away from a problem to find a solution. It’s amazing how you can come back to that issue that had stumped you before and come up with several new ways to solve it in minutes.
  • Boosts productivity – Studies have shown that a nap is more powerful than a cup of coffee to get you going again.
  • Puts you in a good mood – Here’s a simple example, have you ever been around a toddler pre-nap and post-nap? I “rest” my case.
  • Zaps stress – Even if it’s only for a short period (say 10 minutes), the sheer luxury of escaping for a nap can be a great stress-reliever.

How to Prioritize Your Nap

  1. Make it the same time every day

First, pick a time of day that general works best for you. When do you not have any other standing obligations? When do you normally feel most fatigued or distracted? When can you go “off-line” without anyone really missing you? Once you determine your nap time, respect it as part of your schedule just as you would any other commitment.

  1. Shut down all other distractions

Next, make the most of the precious time you carve out for your nap by turning off your phone and removing your computer from eye-sight. Don’t turn on the TV or read a book, rather lay down, close your eyes and let your mind rest.

  1. Set your alarm

To ensure you don’t get carried away with your nap (which can negatively impact the rest of your day by creeping into the time allotted for other tasks or making it hard to fall asleep at night), set your alarm. I have napping down to an art where I am asleep within a minute or two of closing my eyes and as soon as I hear my alarm, I spring back into action. You may need to experiment to find the perfect nap length that rejuvenates you without making you groggy, but once you find this sweet spot it is totally worth it!

  1. Napping is a priority, but also a privilege

Finally, remember that while napping is a healthy habit, you have to earn your nap each and every day by working hard when you are awake and being efficient with your time. For me, I know if I want that afternoon rest, I need to stay focused all other hours of the day, plan ahead and prioritize.

I’ll close with this final thought. Why do we believe that napping is something we must grow out of at a certain age? Just as it’s a healthy and necessary habit for my toddler to take his daily nap, I believe it’s just as healthy and necessary for us adults. Our daily activities may be different than a 1-year-old’s, but they are just as stimulating and demanding in their own way. Many cultures embrace an afternoon nap as a time to reset, allowing you to return to your duties with a fresh mind.

For as long as I continue to benefit from it, I will embrace the lifestyle of a habitual napper. While there are many more ways in which I could urge you to do the same, I’d rather end this article here so I can settle down for my nap.

Do you believe that daily napping could make you more effective at your job? Share why or why not by commenting below!

 
8 Comments

Posted by on December 15, 2014 in Business & Success, Life

 

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How to “Winterize” Your Business for a Slow Season

thermostat

Your slow season may require “turning down the heat” on your business but you can still remain comfortable and cozy with these 6 tips!

If you spent enough time with any business, you would be able to pick up on the regular ebb and flow of its seasons. I’m not talking about spring, summer, fall and winter, rather I’m talking about the natural cycle of busy and non-busy seasons that usually come at regular intervals from year to year.

For many businesses, this depends upon their industry. Some are seasonal for obvious reasons because they cater to a particular holiday or type of weather. But even businesses that offer the same services year-round will still experience periods of slower sales.

A slow season can be just as beneficial to your business as a busy season depending upon how you use your time and how proactive you are about preparing yourself to handle the difference in workload. Here are 6 ways to “winterize” your business for its slow season so that this drop in income won’t leave you out in the cold!

  1. Minimize overhead expenses

When you know your business is about to slow down for a few weeks or months, the first thing you should do is take a close look at where you’re spending money. There’s a good chance that during this slow season, you can also slow down some of your business expenses. For example, if you have freelance or contract employees, let them know that there may not be work for them in the coming months. Using contractors is a great way to remain flexible to the seasons of your business because you’re not responsible for consistent payroll like you are with employees.

Additionally, you should also cancel any subscriptions or accounts that you may not be using on the regular and are not locked into an annual contract. This could include email marketing or social media monitoring services you use for your clients among other things. One note of caution: if you also use these services for your own business development, you may want to hang on to the subscription and use it to build your business during this slow period. Dropping your account down to a lower level may also be an option.

  1. Be flexible with pricing

As a business owner, don’t ever forget the simple but essential law of supply and demand. To remain resilient during slow seasons, you need to remain flexible with the pricing of your services. For example, during your peak season you may be able to charge $125 per hour, but during your slow season when your time is not in as high of a demand, it makes sense to take on projects for a lesser hourly rate.

These discounted projects will still add up and help keep you in the black. Be sure and negotiate these rates for a limited period of time so that clients are aware that the prices will raise when you enter back into your busy season. Or try and scope these discounted projects so they wrap up prior to the end of your slow season.

  1. Focus on building your pipeline

Your business’s slow season is a valuable time to focus your attention back on building your pipeline of prospective clients. This may not earn you income immediately, but it will help set you up for future success. Make phone calls, send emails and put together proposals. Now is the time to invest in business development!

  1. Create a referral program

Since we’re talking about business development, your slow season is a great time to also launch a referral program to incentivize current clients and contacts to bring you warm leads. Your referral program can include a discount on your services to the person who referred you or a cut of the contract you sign into with their referral – maybe even a blend of both. Think about what makes the most sense for your business structure and then be sure to promote it to your networks!

  1. Tackle those business projects you put on the back burner

“Winterizing” your business is also a great opportunity to really dig into those corners and tackle business projects you’ve been putting off because you simply haven’t had the time. Now you do! This could include revamping your website and promotional materials, developing a better social media strategy or starting a blog. If business has really died down, make yourself your own client and focus on sprucing up all those odds and ends that have gone by the wayside when you’re swamped with work.

  1. Take advantage of the extra time to relax and rejuvenate!

If nothing else, your slow season is the ideal time to take a deep breath and focus on your own mental health. Maybe you take a vacation or simply enjoy more downtime at home. However you choose to spend your hours outside the office is up to you, but this could be a valuable opportunity to rebalance your personal and professional responsibilities. Most importantly, use this time to get fully recharged so that when your busy season hits again (and it will) you are ready and raring to go!

When does your business tend to hit a slow season? Share some of the ways in which you “winterize” your business to minimize overhead and focus on client building during these times.

 
2 Comments

Posted by on December 8, 2014 in Business & Success

 

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7 Tips for Getting Quality Survey Responses

Don't let this be how your customers perceive your survey!

Don’t let this be how your customers perceive your survey!

Surveying your customers or network is one of the most powerful ways to quickly collect feedback on a multitude of specific topics. If you want to know what’s working – or not working effectively for your business, you should consider sending out a survey.

But simply compiling a few questions and blasting out an email won’t guarantee hundreds of responses with quality data. You must be strategic with how you craft your survey and the ways in which you incentivize your audience to care enough to provide you with answers. Check out these 7 tips for getting quality survey responses that will get you started in the right direction.

  1. Timing is everything.

If you want the most honest and detailed answers, you want to hit your audience as soon as a particular event or experience with you has ended. For example, maybe a customer just purchased a product from you. Your survey should reach them 1-2 days after that product hits their hands. This will have given them enough time to try the product and assess how it functions and the results it produces. This is the prime to capture this feedback while it’s fresh on their mind.

Also, if something happens to be less than acceptable, they will feel they have an easy way to reach you without having to look up your contact information and talk to customer service. You can then right any wrongs and improve your chances of saving that business relationship – maybe even earning a positive review to boot!

  1. Keep it short…really short.

The next key for quality survey results is to limit the number of questions you’re asking to five or less. You’re already asking for someone to take time from their day to complete your survey, if you then ask them to dedicate a half hour to this task, you’re far more likely to get people who simply click out before answering any question. Limiting your questions to only the most important will get you more responses and better answers as you’re not pushing people beyond a reasonable degree of patience.

  1. Make it utterly convenient.

Especially in today’s society of instant gratification and fast moving technology, we want everything quick and easy. If it takes even one click too many to access your survey, you’re likely to lose a large percentage of potential respondents. Send out your survey by email and include the direct link to the survey two or more times. Use big and color fonts for your survey link so people simply can’t miss it. Then be sure to use a survey platform, like SurveyMonkey.com, that is professional and trusted so you’re confident that the survey won’t crash or frustrate users in other ways.

  1. Ask interesting questions to inspire interesting answers.

Just because you should keep you survey short and easy, this doesn’t mean that you have to make it boring. Carefully craft the text of each question to ask for specific or helpful information you really care about. Sure, there are the obvious questions like “Overall, are you satisfied with our service?” but don’t feel obligated to ask this if it’s really not the most important information you are after. Make your questions fun, creative and reflective of your brand. Ultimately, aim to make your survey a fun experience for your customers.

  1. Offer (appealing) incentive.

Many different businesses will offer a free prize drawing or giveaway to one or a few lucky survey respondents. This is a great technique to get people to provide quality responses in exchange for a chance to win something cool. If you choose to only give away one item, make sure it’s a big enough prize that it incentivizes your hundreds or thousands of customers to care enough to respond. Another strategy is offering something smaller, but to everyone who responds. Maybe it’s a $5 credit to their account or a percentage off their next order. If this information is of enough value to you, don’t be afraid to pay a little for it!

  1. Make use of the intro message and closing message.

As I mentioned above, a quality survey platform such as surveymonkey.com will allow you to customize your survey with a brief intro and closing message to your audience. Be sure and take advantage of this opportunity to thank your respondents and let them know that you appreciate their input and exactly how you plan to use it to improve things for them in the future. This is also another great area to strengthen your branding through messaging. Are you a fun, hip and modern brand? Use similar language in your message.

  1. The best way to show appreciation is to put the information to use!

Finally, the best way to continue to encourage your audience to provide quality responses to your surveys is to let them see just how you put their data to use. Maybe one survey provided you with a great idea for a new product, be sure and use your social media, blog, newsletter and other marketing assets to express your thanks as well as inspire other customers to join in the conversation. A sincere showing of customer appreciate will always be one of your most powerful tools for building a community of advocates who want to help you better yourself.

Have you ever sent out a survey to your customers or networks? Share what you did right – or wrong and how it impacted your responses by commenting below!

 
1 Comment

Posted by on December 1, 2014 in Business & Success

 

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