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5 Things My Clients Have Taught Me About Public Relations

5 Things My Clients Have Taught Me About Public Relations

Throughout my career as a public relations consultant, sure I’ve taught my clients a lot. But what’s been most surprising is how much they’ve taught me in return! Working in a wide range of industries has afforded me the ability to track some powerful trends and spot inconsistencies that require us to rethink strategies.

It should be obvious, yet all too often it’s overlooked at larger firms, that every single organization must have its own unique public relations strategy if they want to see the best return on their investment. Even for businesses in the very same industry, no two strategies should be identical. It simply doesn’t work!

So what are the most valuable PR lessons my clients have taught me along the way? Here are the top PR “best practices” I have learned, not from a textbook, classroom or industry group, but from my clients!

  1. Public Relations is a lot more than writing.

When earning my Public Relations degree it felt like the vast majority of what I was doing was creating content in some form or another – pitches, press release, op-eds, video scripts, media talking points, website content, social media content – and the list goes on infinitely!

However, now as a PR consultant in “the real world” I see that content is only the starting point. My clients have taught me that the real value I bring to the table is what I do with the content I create for them. Never should this fall on their shoulders! Rather, I take the lead with our dissemination strategy, never giving up until we get the full attention the content deserves.

  1. You don’t know what you don’t know.

My clients have also taught me that I cannot be (nor should I desire to be) a one-man-band of solutions. Rather, I’ve learned to rely on my network of fellow contractors and consultant who serve in a variety of fields and specialties. These counterparts lend advice and expertise to the unique challenges my clients face from time to time. Whether that’s monitoring new SEO trends, understanding advertising best practices or learning how to save some money on the way we design and print a marketing piece, having a network of trusted professionals is what allows me to see my own blind spots. After all, we don’t know what we don’t know!

  1. There is no template or formula that works for everyone.

I love the vast variety of industries my clients expose me to. It’s challenging yet rewarding to be able to develop a mini expertise in so many different categories.  What this has taught me, more than anything else, is that there will never be a one-size-fits-all solution when it comes to creating a public relations strategy. Everything I do must be custom built. Sure, some similar tactics may carry over, but they will be heavily tailored so that no two email blasts, no two direct mail pieces and no two press releases will ever be the same.

Even the same event for the same client, year-after-year will continue to morph until it’s almost unrecognizable from its first year. That’s a good thing! Through this, my clients teach me that there are no shortcuts, no templates and no magic formula. The value of what I provide is complete customization in everything I do.

  1. Complacency will kill your business.

I love when clients come to me with new ideas for how they can revamp their communications efforts! It shows they value the power of communications and also that they’re keeping their eyes and ears open to new trends. What they’re also teaching me is that complacency is a business’s worst enemy. I learn from example. This same passion and drive for trying new things is what inspires me to also try new things! It’s the kick in the butt I need to always strive to take my offering of services to the next level, to forge power partnerships and to restructure business relationships so that everyone benefits.

  1. Persistence is key.

Finally and most importantly, I’ve learned that in order to see the greatest return on your investment when it comes to public relations strategy, you have to remain persistent and consistent with your efforts. We live in a society where instant results and instant gratification are expected. However, communication takes time! It also takes many touch points with your target audience for them to really start to pay attention to what you’re saying.

Through having many of my clients serve as examples, I’ve been reminded time and time again that investing in forming real, meaningful relationships with your target audience always yields the great return – and this simply takes persistence!

In your own industry, have you found that your clients or customers have actually helped you to learn things you didn’t know before? Share your story by leaving a comment below!

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Posted by on September 17, 2018 in Business & Success, Life

 

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20 Fun Facts About Bennis Public Relations

20 fun factsI love sharing insights into the business I started more than seven years ago, Bennis Public Relations. At just 23 years old, I was well aware I didn’t have everything figured out. Actually I was pretty certain I knew nothing about the entrepreneurial journey I was about to embark upon, but I was certain I was passionate about following this calling and would do whatever it took to make this a successful career.

On a fun and light-hearted note, I want to share some of the little known facts about Bennis Public Relations, and me personally. Entrepreneurs are quarky people, and I am no exception. So as I draw back the curtain a little further, I hope you’ll get a kick out of these facts that are fun, interesting and maybe even a bit strange.

1. My business is named after my maiden name, and my son is also named Bennis. I love that when he gets a little older he’ll realize the business I started from ground up and poured a lot of passion into, also shares his name. Hey, maybe he’ll take it over someday?

2. Less than 2 months after I started this blog on WordPress (as a trial for my own blog building services) I was featured on WordPress’s homepage and as a result I got almost 7,000 views in 1 day. August 24, 2011 still holds my record for most views.

3. My only overhead expenses are $10 a month to Hootsuite and $40 per year to the PA Public Relations Society. Almost unbelievable I know, but it’s true. I don’t pay any other subscriptions, memberships, fees, payroll, rent, etc. (Taxes are a whole other story, of course). I love running a lean business!

4. I have no desire to have employees. I continue to grow every year without having to hire employees by raising my hourly rates, taking on new clients and finding ways to be more efficient with my time. It’s just me (and my network of vendors) and that’s how I like it.

5. One of my titles is the Executive Director of the Carwash Association of Pennsylvania. That’s right, CAP has been my client for several years and for the particular services I provide to them, I serve as the E.D.

6. I rarely work more than 6 hours per day. Again, I LOVE efficiency and I love that with my business model, the more efficient I am, the more time I have to devote to other passions and projects. Some days/weeks I work well over that! But I know those long hours every so often afford me short work days most every other day.

7. When I first started my business, I had just enough clients to pay the rent. I hadn’t figured out how to pay for other expenses or even taxes when I made the entrepreneurial leap to quit my former job. But I hustled hard and went into survival mode. That work ethic had afforded me what I have today.

8. I have successfully turned nearly all “competition” into partnerships and collaboration opportunities. I love meeting with other PR professionals because nearly every time I do I’m able to identify our unique differences and turn them into collaboration opportunities.

9. I started doing freelance public relations work when I was still in college. During my senior year at Penn State University, I met a professional speaker and best-selling author through one of the events I planned through an internship and he and I started doing work together that last for about 5 years. He’s how I bought my first car!

10. My husband is a serial entrepreneur too. Between the two of us, we run four businesses. His current and largest venture right now is a tech startup that provides performance-based fundraising – and it’s changing the world! Read the stories at http://www.pledgeit.org and you’ll see I’m not exaggerating.

11. Throughout running my business, we grew our family by two sons. As an entrepreneur, I can’t really take a maternity leave, so I literally never missed a day of work, even if it meant answering emails from the hospital (yes I packed my laptop in my hospital bag). It’s one of the hard truths of running our own business, but the payback is so worth it!

12. My dad is part owner of Bennis Public Relations. He gave me the money I needed to fully incorporate Bennis Inc. in 2011. He jokes that Jeff Bezos’s dad was the first to invest in Amazon. I don’t know if I’ll afford him quite that payback!

13. My cat, Pinot, has been the closest thing I’ve had to a colleague. She’s been with me since day 1 of starting Bennis Public Relations and lays by my side just about every time I open my lap top to write. She’s also been my most popular blog topic by far!

14. Most of my friends and family have no idea what I do. I’m not offended! Unless you’ve studied it or work in the industry, public relations doesn’t really fit in a standard “box” especially with how it’s evolved thanks to technology. I usually just say I do a lot of writing, and leave it at that.

15. As far as I am aware, I’ve never run into a roadblock for my gender. In the day and age when everyone is shouting “the future is female,” I’ve never found I needed to apologize or compensate for being a female business owner. I simply let my work ethic speak for itself. In fact, I’ve beat many male businesses for different jobs, not based on gender, but based on the ideas and follow-through I bring to the table.

16. A lot of people confuse me with a publicist. Frankly, I think I’d make an awful publicist. While I have worked with people to enhance their personal brand, I most commonly work to enhance the communications and branding for businesses and organizations.

17. In high school I was voted “Most Likely to Succeed.” I thought it was silly at the time – and my mom thought it was pretentious and borderline offensive. Now looking back, I think that title may have subliminally inspired me. And though I didn’t get “Best Dressed,” I think this one has served me a lot better.

18. Though I have a dedicated home office (behind a hidden door to boot) and several office locations in downtown Harrisburg I can use as I wish, I prefer to work from our home living room. I’m a creature of habit!

19. I still have my very first client on retainer – that’s been 7 years now! The work has ebbed and flowed over the years, but I love being able to say I have the consistency of working with clients for many years, some even from the start.

20. And for #20 the fun fact I want to end with is that I’m proud to say I have had the privileged to serve 100+ clients from coast to coast in just seven short years. It may sound crazy, but I serve 25 different client accounts monthly, with many more one-time projects scattered throughout. Entrepreneurship has been a crazy one, but I wouldn’t change it for the world!

So now that you know a little but more about what shapes me, and as a result by public relations business, what fact do you find more interesting? Or maybe you’d like to share your own quarky and random fact.

Join in the conversation by leaving a comment below!

 
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Posted by on September 10, 2018 in Business & Success, Life

 

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4 Tips for Taking Control of Your Monday Routine

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Mondays have such a bad reputation! I wish I could say it was completely unfounded, yet I too found myself fatigued and overwhelmed by the start of the new work week. That was until I noticed that by making a small series of changes to my workday, particularly my Mondays, I was able to regain control of my time and workflow and break through the mental barrier of Monday’s insurmountable task list.

Take a look at my four tried and true tips for taking control of your Monday routine so that you can dominate – not dread the start of your work week. Here they are!

 1. Wake Up Early

This doesn’t sound fun and frankly it’s not, at least for the first several times you try it as part of your new routine. So often we allow ourselves to come off the weekend feeling groggy and unfocused. Monday morning hits hard and it’s tempting to want to hit snooze up until the last minute. All this does is start you on a crazy cycle – a cycle where you’re waking up already feeling behind, and not really any more rested than if you hadn’t slept that extra hour.

My first tip is to commit to waking up one hour earlier than you normally do on Monday (and eventually every work day). The reason is that starting your day one hour earlier will help you stay ahead of your task list the rest of the day, and also better react to those unexpected and emergency tasks that might pile onto your schedule. In one hour you can take care of a ton of “little” tasks that can weigh on your mind. You’ll then be able to dig into your bigger tasks with a clear focus and less stress.

2. Take Care of the Easy/Little Tasks

Inevitably there will be a list of little tasks and emails that have piled up over the weekend. Start your day by getting these off your plate. Answer the emails that only take a minute or two to address. Knock off those tasks that require less than 10 minutes of your time. Check your voice mail and respond to phone calls. This may take an hour or two of your morning, but you’ll feel like you’ve accomplished so much. This encouragement will fuel you to carry on with other, bigger tasks.

3. Prioritize Your Big Tasks

Speaking of the “big” tasks that are on your to-do list, it’s so important to be realistic about what you can accomplish in one day, especially on Monday. You simply can’t do it all, nor should you have to. Instead focus on the most urgent and important tasks, particularly ones that help move other tasks forward for you. Even if this is just one thing, or one section of a larger project, a clearly defined to-do list for the day will help you to manage your own expectations. Additionally, it keeps you accountable to at least accomplishing at least one task. You can no longer fall back on the excuse of “I had so much to do I didn’t know where to start.” Give yourself a starting point, and an ending point for the day and aim for those bench marks.

4. Do Something for You

Finally and most importantly, be sure that you do at least one thing just for yourself on Monday. For me, this is getting to the gym for an exercise class I really enjoy. When my task list piles up for the day, I don’t allow myself to make an excuse for not going. The result isn’t that I necessarily get any more work done. Rather, I just feel cranky the whole day and like I’m working, working, working with no reward. That class is my reward and I try to never deprive myself of it! I can move other tasks, meetings and phone calls around this one piece of my day – and I’m always grateful I do! It’s my motivation to work hard and get my tasks done the rest of the day so I can accommodate this hour for myself.

Do you dread – or dominate Mondays? Do you plan to use these 4 tips for taking control of your day today? Or share some other tips that you’ve found helpful for time management, especially on Mondays!

 

 
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Posted by on August 27, 2018 in Business & Success, Life

 

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Overcoming Writer’s Block with Automatic Transcription

descriptIf you’re a writer — of books, essays, scripts, blog posts, whatever — you’re familiar with the phenomenon: the blank screen, a looming deadline, and a sinking feeling in your gut that pairs poorly with the jug of coffee you drank earlier.

If you know that rumble all too well: this post is for you. Maybe it’ll help you get out of a rut; at the very least, it’s good for a few minutes of procrastination.

Here’s the core idea: thinking out loud is often less arduous than writing. And it’s now easier than ever to combine the two, thanks to recent advances in speech recognition technology.

Of course, dictation is nothing new — and plenty of writers have taken advantage of it. Carl Sagan’s voluminous output was facilitated by his process of speaking into an audio recorder, to be transcribed later by an assistant (you can listen to some of his dictations in the Library of Congress!) And software like Dragon’s Naturally Speaking has offered automated transcription for people with the patience and budget to pursue it.

But it’s only in the last couple of years that automated transcription has reached a sweet spot — of convenience, affordability and accuracy—that makes it practical to use it more casually. And I’ve found it increasingly useful for generating a sort of proto-first draft: an alternative approach to the painful process of converting the nebulous wisps inside your head into something you can actually work with.

I call this process idea extraction (though these ideas may be more accurately dubbed brain droppings).

Part I: Extraction

Here’s how my process works. Borrow what works for you and forget the rest — and let me know how it goes!

  • Pick a voice recorder. Start talking. Try it with a topic you’ve been chewing on for weeks — or when an idea flits your head. Don’t overthink it. Just start blabbing.
  • The goal is to tug on as many threads as you come across, and to follow them as far as they go. These threads may lead to meandering tangents— and you may discover new ideas along the way.
  • A lot of those new ideas will probably be embarrassingly bad. That’s fine. You’re already talking about the next thing! And unlike with text, your bad ideas aren’t staring you in the face.
  • Consider leaving comments to yourself as you go — e.g. “Maybe that’d work for the intro”. These will come in handy later.
  • For me, these recordings run anywhere from 20–80 minutes. Sometimes they’re much shorter, in quick succession. Whatever works.

Part II: Transcription

Once I’ve finished recording, it’s time to harness ⚡️The Power of Technology⚡️

A little background: over the last couple of years there’s been an explosion of tools related to automatic speech recognition (ASR) thanks to huge steps forward in the underlying technologies.

Here’s how ASR works: you import your audio into the software, the software uses state-of-the-art machine learning to spit back a text transcript a few minutes later. That transcript won’t be perfect—the robots are currently in the ‘Write drunk’ phase of their careers. But for our purposes that’s fine: you just need it to be accurate enough that you can recognize your ideas.

Once you have your text transcript, your next step is up to you: maybe you’re exporting your transcript as a Word doc and revising from there. Maybe you’re firing up your voice recorder again to dictate a more polished take. Maybe only a few words in your audio journey are worth keeping — but that’s fine too. It probably didn’t cost you much (and good news: the price for this tech will continue to fall in the years ahead).

A few more tips:

  • Use a recorder/app that you trust. Losing a recording is painful — and the anxiety of losing another can derail your most exciting creative moments (“I hope this recorder is working. Good, it is… @#*! where was I?”)
  • Audio quality matters when it comes to automatic transcription. If your recording has a lot of background noise or you’re speaking far away from the mic, the accuracy is going to drop. Consider using earbuds (better yet: Airpods) so you can worry less about where you’re holding the recorder.
  • Find a comfortable space. Eventually you may get used to having people overhear your musings, but it’s a lot easier to let your mind “go for a walk” when you’re comfortable in your environment.
  • Speaking of walking: why not go for a stroll? The pains of writing can have just as much to do with being stationary and hunched over. Walking gets your blood flowing — and your ideas too.
  • I have a lot of ideas, good and bad, while I’m thinking out loud and playing music at the same time (in my case, guitar — but I suspect it applies more broadly). There’s something about playing the same four-chord song on auto pilot for the thousandth time that keeps my hands busy and leaves my mind free to wander.

The old ways of doing things — whether it’s with a keyboard or pen — still have their advantages. Putting words to a page can force a sort of linear thinking that is otherwise difficult to maintain. And when it comes to editing, it’s no contest: QWERTY or bust.

But for getting those first crucial paragraphs down (and maybe a few keystone ideas to build towards)? Consider talking to yourself. Even if you wind up with a transcript full of nothing but profanity — well, have you ever seen a transcript full of profanity? You could do a lot worse.

This article is originally published by Descript.

 

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Bennis Public Relations Turns 7 Years Old – The Best Gifts Its Given to Me

Bennis Public Relations Turns 7 Years Old – The Best Gifts Its Given to Me

Last month was the seventh anniversary of a pivotal moment in my career. However, July 15 came and went without celebration or even reflection – but for good reason. July 15, 2011 is the day I officially became the fulltime owner of my firm, Bennis Public Relations. This was the day I took a major leap, without so much as looking back, and have since forged ahead with a drive and dedication unlike anything I had applied to my life leading up to this moment.

Now seven years as my own boss, I realized there are still a lot of people in my life, new acquaintances as well as close connections, that don’t know much about what I do or how I’ve grown to this point. For so long I’ve fully embraced the mindset I learned in college which was “There’s no ego in Public Relations. If you want a byline study journalism.” And while I still believe that to be true, I do think it’s important to stop and reflect on some of the joys this journey has brought me.

Ironically, over the last seven “birthdays” my business has had, it’s been me who has really received the gifts. In sharing what they are, I hope I can inspire a few others to take the path less traveled and to also understand what it means to be a true business owner.

Gift 1: I answer to me.

My schedule is my own. It’s on me to manage my time to get everything done on my task list in a given day. I’m responsible for organizing the matrix that is my Google calendar and making sure nothing slips through the cracks – or it’s on me.

While I thoroughly enjoy having no set work hours, no restrictions on where I have to be at any particular time, and not having to report to a set office with higher-ups to answer to, this also comes with certain tradeoffs. I have to balance project delivery for all current clients with finding time for new business development to keep things growing. I have to determine how I want to price and package my services so that they are competitive but also profitable. It requires a beautiful dance to make it all work – and I’m fortunate that after seven years, it’s a dance I’ve learned to do well.

Best of all, and what really defines being a true entrepreneur and business owner, is having complete control over the services I offer, how they’re priced and packaged and the direction I want to take my business. There is no corporate office that determines this for me – no one pushing out new services or products and telling me what to sell, no one changing prices without me having a say, and no one messing with my profit margins – except me.

Gift 2: I can pivot and grow how and when I desire.

Throughout the last seven years, I’ve extensively grown the scope of services I can offer clients. I’m not limited to one niche, or even one industry really! I can help businesses with anything that falls under the broad umbrella of “external communications,” which is fancy speak for “How we communicate with our audiences.”

Additionally, I’ve identified the services that best answer specific problems within a business and can make educated recommendations to clients based upon what they need, and help them eliminate what they do not. I’m not limited to selling a specific set of services to a niche demographic. If I want to branch into something entirely new, I can – and I have.

Gift 3: I’ve learned – and conquered – the real headaches of business ownership.

I commend anyone who takes an entrepreneurial leap and lands in the role of blazing their own trail. However, I want to be clear there there’s a significant difference between building your own business from the ground up and being a part of a franchise or MLM. At age 23 I used what little savings I had to incorporate my business and structure myself for future success – and protection from over-taxation! I spent hours educating myself on the type of business insurances I need to buy and the potential repercussion of copyright laws and other similar issues that could at any point impact my business – even if by an innocent misstep. I had to put policies and procedures in place to protect myself from people walking off with my intellectual property, making late payments – or no payments at all, and breaking contracts without cause.

I’m grateful to say that by planning for the worst, I have avoided many of the headaches and hardships other business owners often experience along their entrepreneurial journey. In a day and age where everyone wants to call themselves a business owner, CEO or #bossbabe, I wonder how many have had to navigate the real challenges of being a true entrepreneur, versus how many just stepped into the role of a sales rep for another company that really calls the shots in that relationship. There’s a difference, and one I’ll admit I’m a bit sensitive toward because of how much sweat equity and risk goes into the former compared to the latter.

Gift 4: I can forge partnerships at my discretion.

Another gift my business has given to me is the ability to structure partnerships with others businesses that has allowed me to really take things to the next level – and without having to compromise my independence or give up any of my profits.

My current partnerships expand into the industries of Government Relations, Web Design, Advertising, Media and more. It’s quite a beautiful business model. My partner businesses feed me all their clients who need strategic communication services, I complete the work and charge my fees, and they bundle this into their clients’ total packages. We all get what we want out of the deal, and at really fair rates compared to what big agencies have to charge to cover the overhead of in-house staff.

Gift 5: I don’t have to solicit family or friends to “join” my business.

If you’re a true business owner, not just a sales rep for a larger corporation, your business model should not heavily rely on soliciting family and friends to purchase your services/products or join your business.

When you’re just getting started it may be appropriate or helpful to ask personal contacts to keep you in mind or help spread the word about your business, but that’s not a real business owner’s long-term method for marketing. The growth and development of my business is a lot more strategic than shooting out a bunch of social media posts about “how lucky I am to be my own boss – and it’s a huge missed opportunity if you don’t jump aboard my ship.” Rather, I become a member of networking groups, align myself with industry associations and join boards as a way to gain influence and to get my name out there.

I’m happy to mentor people who come to me for entrepreneurial advice, but I never feel the need to force someone on this journey with me. And because I don’t get a “kickback” for someone starting their own business, my encouragement to a fellow entrepreneur comes with no personal agenda.

Gift 6: I’ve enjoyed 7 years of passive growth.

More to the point of not liking having to hard sell my services, I’m grateful to have not spent a dime on direct marketing or advertising. I simply treat clients well, deliver quality service and most importantly am responsive. Consistency is the best marketing tool you will ever have!

All of my clients have come from word of mouth recommendations and referrals. What I’ve found is this produces highly vetted, highly motivated clients who are ready to get started. This also produces loyal clients. I’m proud to say that my very first client still has me on a monthly retainer.

Passive growth has by no means made me complacent. It’s made me smart. I know that I gain the highest quality leads when I invest in relationships, so that’s where I focus my efforts.

Gift 7: There is no one else that can provide exactly what I do.

Forging friendships with other businesses that could be seen as my “competition” has been one of the smartest things I’ve ever done. These relationships have turned into some of my most lucrative partnerships and source of residual leads. Why would “competition” send me business, you might ask? Because when I put the time into getting to know some of these fellow communication professionals, I quickly learned that we serve very different markets and possess very different strengths.

Furthermore, there’s more than enough business to go around! So much so that I’m grateful to know some other people who can fill in the gaps in a pinch when I have a client who needs something that I don’t have the bandwidth to take on. In my experience, this goodwill has always come back full circle.

And one to grow on…

There’s a quote I stumbled upon early in my entrepreneurial journey, attributed to Frank Ocean that says, “Work hard in silence, let success make the noise.” This puts into words how I’ve always felt about promoting my professional accomplishments. I don’t need to bang my own gong. In fact, I’ve found that many of those who do – such as what likely inundates your newsfeed on social media – are those who are trying to compensate for insecurities about the true success of their business – or whose business model demands it out of necessity.

To that end, I’ve also discovered many people, even those closest to me, don’t fully grasp how far I’ve driven my business in seven years, because I work hard in silence. So to my first baby, the one that made me an entrepreneur, I wanted to give you a little moment to shine and say thank you for the highs and the lows, the risk and reward, and the challenges that turned in triumph. I’m grateful for this journey and to have the experience to truly own my own business!

 

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6 Ways to Grow Your Media Relationships

6 Ways to Grow Your Media Relationships

If you work in the field of public relations, advertising, even marketing, it’s inevitable that you will need to interact (i.e. get along) with the media to some degree. In fact, it’s absolutely to your advantage to forge real relationships – you know, the kind where you know a little bit about each other and try to help each other out, rather than just use one another.

But this can feel like a daunting task, especially if you are just beginning your career. The most critical thing you should remember is that members of the media are people, too. They’re not out to “get you” and hearing “no thanks” surely won’t kill you. So why not play nice and get something of mutual value out of it? Here are my six top tips for growing a meaningful relationship with media contacts.

  1. Become a (genuine) fan.

I’m not referring to Twitter (though following media contacts on social media isn’t the worst place to start). Rather, I’m talking about learning what beats each reporter regularly covers. Read their work, make note of topics that could relate to one or more of your clients, and most importantly give credit where credit is due. Recently a reporter used a press release I sent him to heavily and favorably cover one of my client’s issues. He included quotes I provided in the release, and he also sought out quotes from local individuals to fully flesh out the article. I truly appreciated his thoroughness. So I wrote him an email. I thanked him for using pieces of our press release and applauded him for seeking out additional quotes beyond a single source. He was flattered. As a result of this small step toward building a relationship, I feel like I can now reach out to him directly to pitch my next story.

  1. Take advantage of networking opportunities.

If you’re on the lookout for them, you will find that there are some very valuable networking opportunities to be had with members of the media. As a member of the Pennsylvania Public Relations Society (PPRS), I attended a recent meeting that was a “speed dating” mixer with just about every local media outlet represented. I was sure not to miss this event! As a result, I got great advice, lots of business cards and a handful of valuable invitations to “Pitch me anything you can think of!” I’ve already taken advantage of this for some of my clients. I can’t stress enough that meaningful media relationships, especially ones you can make face-to-face, will make your job easier, save you from the unknown and make you look like a rock star to your clients.

  1. Don’t hide your motives.

When you introduce yourself to a member of the media as a public relations professional, it’s pretty hard to hide your motives. After all, we are paid for our earned media placement and the gatekeepers to this are members of the media. Rather than being coy, I have found that being direct, honest and humble goes a lot further. I try to find a way to make light of the conversation, but also cut right to the chase. The media is hungry for quality content, and we have incentive to provide exactly that! Don’t hide your motives. Let the media know what you want, and they can then tell you what they need.

  1. Provide quality, ready-to-publish content.

Being friendly and professional with the media will help you make initial contact and get their attention, but what you do once they’re listening is the most important part of forming a lasting relationship. You must deliver quality, ready-to-publish content – or at least accurate and useful news tips that they can turn into their own story. If you prove to be anything but a reliable source, don’t wonder why members of the media stop answering your phone calls and emails. Proof and fact check your content, be responsive and go the extra mile to make yourself a valuable resource.

  1. Be proactive with your pitch.

When trying to get publicity for your clients, don’t wait for the opportunity to come knocking on your door. It reasonably won’t. Another piece of growing media relationships is to be proactive with your pitch. Reach out to them early and often. Sell them on the value of your idea. Help connect the dots so they can see how your story relates to their readership and their reporting style.

  1. Ask how you can help.

Most important, be genuinely interested in learning how you can help a reporter out. Ask them what topics or beats they’re covering right now and what some upcoming topics might be. You may be in position to lend some expertise, or to hook them up with a contact who can. Build a relationship based on trust and reliability. The more your media contacts know they can turn to you as a “connector” to help piece a story together, the more opportunities you’ll have to plug clients into these key opportunities.

Do you have another point to add that has helped you grow your relationship with media contacts? Share your advice by leaving a comment below!

 
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Posted by on July 30, 2018 in Business & Success

 

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The Number One Solution to All Communication Problems

The Number One Solution to All Communication Problems

At the root of all communication problems, there is essentially one thing that goes wrong that snowballs into every scenario you may have encountered. Whether you’re trying to communicate with a toddler or a CEO, someone of a different culture or someone of a different political viewpoint, effective communication hinges upon one thing.

And that is for parties to listen to and understand one another.

Throughout your life you may have heard people in authority say to you, “You don’t have to like me, but you have to respect me.” While I can see why a parent, teacher or boss might want to say this, it doesn’t quite hit the mark. As adults, there will be people we must interact with or who have authority over us that we don’t like. For any number of reasons they may irritate us or rub us the wrong way. Beyond merely showing respect to this person, we must foremost be sure we have taken every effort to listen to and understand them when they communicate with us.

It’s true. We won’t like everyone we meet in life, nor do we have to. But if you want to be an effective communicator who gets more of what you want, you must, must, must learn to listen – attentively, openly and willingly.

Not quite sold on this idea yet? Think back to the last communication problem you’ve dealt with. This may have been at home, or the office or with a friend. In hindsight, how did a lack of listening to one another play into the problem? I’m willing to guess a great deal. A lack of listening leads to a whole host of problems including misaligned expectations, unnecessary conflict, hurt feelings and frustration.

Not listening to one another the first time around usually leads to a lot more time spent trying to work through the miscommunication and repair the relationship. Simply put, investing in fully listening to one another in the very beginning of the conversation, and asking for clarity as often as needed, will save you from a lot of wasted time, headaches and strained relationships in the future.

I imagine I have your attention now. Great! But what does it really look like to be an effective listener? And how can you identify and address someone who may not be listening to you? Those are great questions that I intend to answer in the four points to follow.

  1. Treat listening like your job.

Listening is a critical skill for achieving success in every part of your life. Why then do we phone it in sometimes? I urge you to take listening seriously; treat it like you job. Challenge yourself to be able to repeat back, accurately, what the other person is saying to you. Take notes if you must. Recap what’s being said and put it into words. Which brings me to…

  1. Repeat back what you’re hearing.

In mediation, we learn to use the “I feel…” statements. This carries over into all forms of effective communication. When you’re having a critical discussion, instead of “I feel…” you should say “What I’m hearing you say is…” Then repeat back in your own words what you feel the other person is expressing. When they hear it repeated back they have the opportunity to confirm that is indeed accurate, or re-communicate a message that may have been lost in translation. Think of it like “proof-reading” each other’s thoughts before you hit “publish” and make decisions based upon this understanding.

  1. Ask to hear what they think you’re saying in their own words.

In return, you should ask the other people (or people) to express back to you, in their own words, what they feel you are saying to them. Again, you will have the opportunity to re-communicate or clarify something that might be getting misconstrued. Though the reaffirming what you’re hearing someone else say is an added step to the process, it is one that will save you an extreme about of time and frustration over your lifespan.

  1. Diffuse and table a conversation if you feel there are distractions.

While you may feel you are being an attentive and open listener in the conversation, you might pick up on some cues that this is not being returned by the other person. If you notice they seem distracted either by the environment, their thoughts or their emotions, it’s worth putting a pause on the conversation and coming back to it in a day or so when everyone can be fully present. Be sure to schedule a time and don’t let too many hours or days pass before re-addressing the conversation and putting it to bed. Most importantly, end the conversation on respectful terms and with the understanding that your intent is to re-enter the conversation when everyone has collected their thoughts (and their cool).

Do you agree that all effective communication is built on the foundation of listening and understanding one another? What other key components do you feel contribute to effective communication?

Start a conversation by leaving a comment below!

 
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Posted by on July 16, 2018 in Business & Success, Life

 

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