RSS

Tag Archives: Blog

5 Signs a Client is Not a Good Fit for Your Business

5 Signs a Client is Not a Good Fit for Your BusinessWhen meeting with a prospective client, we can get so caught up in wanting to help them see the value or our services, that we overlook the signs that they wouldn’t be a good fit for our business. I’m guilty of having done this a time or two. I know because the client was a headache to work with and ultimately didn’t work out long-term. So how can you avoid wasting time and energy on the “wrong” clients? Start by watching out for these common warning signs.

  1. They can’t really tell you why they want to meet with you

This first warning sign should throw up an immediate red flag of caution. If you receive an email or phone call from someone who wants to meet with you to discuss your services, but they can’t really tell you specifically what service they need or the major challenges they’re facing right now, don’t be too quick to schedule an initial consultation.

It may seem like a good idea to sit down with them to gain more information, but from my experience, this isn’t the case. A good client can communicate why they want to meet with you, and what they need from you. A client who doesn’t know enough about their business’s problems to know why they need your services is likely going to be a waste of time.

  1. They use the initial consultation to get as much information out of you as possible

If you leave your initial meeting with a prospective client feeling like you just left an interrogation, there’s a good chance you may not be hearing from then again. I never charge for an initial consultation because I see this as an “information-collecting” phase and not an “information-giving” phase. A warning sign that a client is not a good fit is that they use this first meeting to try and get right to the meat of things. How do I do this? What are the best practices for this? How can I solve this problem? These are all great questions I’m happy to include in a strategic communications plan, but as for this first cup of coffee together, let me understand more about your business and current tactics.

  1. You pick up on the fact that they’re “shopping around”

If you meet with someone who references the multiple other companies (who offer your same services) that they’re talking to, this is a sign that they are making a game out of this. I understand – and encourage – clients to talk to one or two other companies for comparison, but when a client is taking months to “interview” a dozen consultants, this isn’t going to be a good fit. First, you’ll end up waiting on hold for a long time until the client can sort through all of their proposals and notes. Second, this is a warning sign for how they do business and it’s likely they will overanalyze and hold up progress on your efforts, too.

  1. They don’t seem serious about making a commitment

When I meet with a client, there’s a pretty clear process that results in a signed contract and the commencement of services. A big warning sign of a bad client is one who doesn’t have any idea of when they’d like to start their project. They’re just beginning to test the waters to determine if your services are the answer to their current challenges. What you want is a client who has already worked through this process and determined that they need the services you provide and have clear start date in mind.

  1. What they need is not really what you provide

A final warning sign to watch out for is when you get the gut feeling that your services are not the answer to their problems. Maybe they need business development, not PR. Or maybe they are already doing everything you would tell them to do and they just need to give it time. There are a lot of scenarios, but the end result is the same. If you know your services are not a good fit for their business, do a favor for both of you and be honest with them.

Do you have a warning sign to add to this list? Share your thoughts by leaving a comment!

 
Leave a comment

Posted by on March 20, 2017 in Business & Success, Life

 

Tags: , , , , , , , , , , , , , , ,

The Real Service I Provide to My Clients is Reliability

the-real-service-i-provide-to-my-clients-is-reliabilityA question I often receive is what type of services I provide. Well, literally speaking, that’s not a hard question to answer. It’s a blend of communications strategy, content creation, social media, media relations and event planning. But as I tend to do, I have gotten philosophical with my answer. The real service I provide to my clients is nothing more than reliability (okay, and some communications expertise).

Every single one of my clients needs me to be reliable in order for me to be successful with my work. I often deal with busy people who easily get buried under their own workload, so they don’t have the time or energy to micromanage the services I provide them. I prefer it this way. My personality type is built on the foundation of reliability. I can’t not see something through completion, to a fault. But in the case of my business, this has been a big point of success. Here’s why….

Responsiveness

A key part of being reliable is being responsive. During regular work hours (and admittedly, even during non-regular work hours), I give my clients quick responses. Sometimes the response is that I will look into this tomorrow or have the task completed by the end of the week, but it will warrants a response so they know the status of their question. It’s how I would want to be treated and so it’s how I treat my clients.

There’s no reason why I should close my laptop for the day without every email in my inbox receiving a response to the sender that it’s been received and will be handled in a timely manner. Even if I plan to be “out of the office” a day…or five, an auto-responder message accomplishes the same thing. I’ve found that my responsiveness to my clients results in their responsiveness to my invoices.

Consistency

Another big part of being reliable is being consistent. I have clear deliverables for each client that I accomplish for them on a monthly basis (most commonly). They know that if they are expecting a weekly blog and monthly newsletter to be created for them, it will be done just about the same time each and every month. It’s this consistency and reliability that they really pay me for. Often these are busy business owners who would never get to these tasks themselves, which is why they trust them to me.

Proactive Thinking

I strive to answer my clients’ questions before they have to ask them. For example, rather than making them come to me for my thoughts on what should be the topic for this month’s newsletter, I provide several options from which they can choose when I sent over the invoice. This kick starts the planning process and reinforces the value of the service I provide – a key time to do so when also giving them an invoice.

Follow-Up

Finally and most importantly, a lot of my job is follow-up. I’ve venture to say it’s the single thing I do that directly contributes to the success of my business. Some days I feel like all I do is follow-up with people who have fallen off the radar and breathe new life into a project that has gone stale. I’ve gotten pretty creative with the ways I follow-up with clients and leads, so as not to come across desperate or annoyed. By keeping clients engaged, I ensure the success of my work and the likelihood they will continue to contract my services.

Aside from the obvious, what service do you provide to your clients that makes you standout? Share your thoughts by leaving a comment.

 
2 Comments

Posted by on March 13, 2017 in Business & Success, Life

 

Tags: , , , , , , , , , , , , , , , , , ,

5 Tips for Running a Productive Business Meeting

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


5 Tips for Running a Productive Business MeetingThe dreaded business meeting. So often it starts with chitchat about the weather and then spins off into random discussions where no resolutions or courses of action are identified. Inevitably the meeting runs over its allotted time and all attendees leave wondering what was accomplished. There’s no follow-up and trying to find a date for the next meeting that suits everyone’s schedule is an impossible feat – if you want it to happen this year.

Does this sound familiar? It’s a scenario that is all too common – and completely avoidable if only the right organizational methods were applied. The changes we need to make to revamp an unproductive business meeting are quite simple, too. Having led countless business meetings on behalf of clients, I have identified five very simple, yet very effective tools for running a productive meeting.

If you’re ready to stop wasting hours of your life that result in nothing more than the need for another meeting, I urge you to implement the following suggestions today!

  1. Come with an agenda

Set yourself up for success by developing an agenda in advance of your meeting and having enough copies for all attendees. This will help guide everyone through the meeting’s core discussion points and quite literally, keep everyone on the same page.

As you develop your agenda, you’ll also be able to capture all of your thoughts so that you’re not struggling to remember them during the meeting. You can help move things along quickly by researching statistics, options or prices that may come up as a point of discussion. Anticipate what some attendees might ask and have the answer already provided.

  1. Bring your laptop or tablet

Be sure to bring your laptop or tablet with you! For the longest time, I wanted to travel light so I would carry only paper and a pen into a meeting. This changed when I realized how much more efficient I could be (whether leading the meeting or simply attending) when I had full access to documents, emails, etc.

If people need to see a document or reference an email, everything is right at your fingertips. I also take notes directly on the agenda on my laptop and am ready to send out the summary as soon as the meeting wraps up. This saves me the time of coming back to my office and having to transcribe and organize my notes.

Additionally, encourage other attendees to also bring their devices. Select a meeting space that at least has WiFi – even better would be a meeting space with a TV or projector that allows attendees to share their screen for everyone to see, as needed.

  1. Have a point person in charge

We have all likely attended a meeting where there appears to be no single person leading the discussion. Or, there is the meeting where everyone appears to be the leader and even more confusion ensues. The person who leads the meeting doesn’t have to be (and likely shouldn’t be) the highest position within the organization. Foremost, you want someone who is reliable and who has good organizational skills.

I have led many business meetings and it really requires only a small amount of time before and after the meeting to take on this responsibility. My favorite part is that I often get to delegate tasks to other attendees as we move through the agenda. It’s amazing how people will begin to chip in more when they know someone else has already taken the lead of organizing the meetings.

  1. Set the next meeting(s) during this meeting

When you are trying to get any more than 2 people together to meet, you need to schedule all future meetings out well in advance. Accommodating 3+ schedules can seem harder than rocket science (and maybe it is). You can avoid the slew of “Reply All” emails by scheduling the next meeting before you adjourn.

People can immediately pull out their calendars and in real-time tell you what will work and what won’t. If you know you’ll need many more meetings in the future, go ahead and schedule them all! The best method is to set a recurring day and time (i.e. the first Monday of the month at Noon). And if you’re still struggling to coordinate schedules, check out www.doodle.com – it’s a free tool and a lifesaver for scheduling meetings, especially with other busy people.

  1. Send out a summary of notes, highlighting action items

Finally, even the most organized business meeting can still fail to be productive if there is not some sort of follow-up with the attendees to remind them who is responsible for what. The person leading the meeting (or another designated note taker) should summarize the notes and send them out to all attendees within 1-2 days of the meeting.

These notes should outline important discussion points, decisions that were made and outstanding action items that need resolved before the next meeting. I like to develop a system that makes this visually easy to digest. For example, I color code people’s names and highlight that task in the appropriate color to show who is responsible. I also bold and underline any questions that need input from the group so they are easy to pick out. The more organized you are, the more responsive people will be. Most importantly, remind people of the next meeting!

Business meetings are a necessary evil. For as many times as we have all sat through a boring or unproductive meeting, there are just as many opportunities to take the lead and make your time together worth so much more. Try practicing these five tips at your next meeting – I am confident they will make a big difference!

What other tips have helped you run a productive business meeting? Share your expertise by commenting below!

 
Leave a comment

Posted by on March 6, 2017 in Business & Success

 

Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,

Would You Ask a Man That Question?

screenshot_20170130-152449

A real life snapshot from my life as a work-from-home mom

A few weeks ago I was asked a question that I initially didn’t hesitate to answer. It’s actually a question I’ve been asked on more than one occasion, so I felt prepared to defend myself with an explanation. The question was, “How do you plan to balance work with a family?”

It’s not an unreasonable question, right? It was asked in a light-hearted way by a new client who, I truly believe, felt like they were going through any normal paces of qualifying someone to be their new PR consultant. The board voted unanimously in my favor and I ultimately got the job. Sometime later, a female colleague of mine, who was also at that meeting, brought up her frustration that I had to answer such a “ridiculous” question. She picked up on the (not so subtle) sexism of that question that I’ve come to view as normal as a female business owner and working mom. Her point was clear. Would you ask a man that question? No, no you wouldn’t.

Picture a man being asked “How do you plan to balance work with a family?” during a job interview. I envision a bewildered look come across his face as he responds “What do you mean?” He would likely ask for clarification before he felt compelled to offer an explanation…an excuse, really. Meanwhile, I had my “excuse” locked and loaded because it’s one I’ve had to provide time and time again. Sometimes I even voluntarily offer it up as I can see the look of concern come across a client’s face when they learn I have two young children, one of whom stays at home with me 5 out of the 7 days of the week.

“When do you have time to do work?”

That’s another common question. I used to be proud to answer this with a description of my highly disciplined and efficient schedule that is required for raising a family, keeping up with the house and growing a business. But now I see that I was defending myself from society’s disbelief that I can be a mother and a business owner – and do both well.

I’m not angry or outraged at these questions. I hold no grudge against the people who asked them. Rather, I’m shocked by my own numbness toward sexist remarks made to women entrepreneurs daily. I’m sad that I allowed myself to feel guilty, even for just one second, for “balancing work and a family.”

It is without question that a woman most often gets the lion’s share of work and responsibility when it comes to raising a family. Rather than questioning her ability to work and parent, congratulate her, offer encouragement and be flexible with your demands.

How refreshing would it be to instead hear “I know you have a young family. It’s wonderful you’re pursuing your passion. We will flexible, as we know family comes first.”

I’m fortunate to work with understanding and encouraging clients who not only know I am a hybrid mom, but see it as a badge of honor. They know when they call me there’s always a chance you’ll hear a babbling baby in the background or that I may need to reschedule a meeting because I’ve got a sick toddler. But as a mother, I also know how to power through a challenge and multi-task like it’s an Olympic sport. If you want something done, give it to a busy person. And if you want something done quickly, correctly and with every distraction going on around her, give it to a mom.

Have you ever been asked a sexist or unfair question? Share how you responded, or wish you had responded by leaving a comment!

 
2 Comments

Posted by on February 13, 2017 in Business & Success, Life

 

Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,

The 4 Most Powerful Words You Can Ask Someone

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


The 4 Most Powerful Words You Can Ask Someone

Both in life and in business, we experience individual struggles that cause us stress, frustration, anger, embarrassment and overall contribute to one of those “really bad days.” What’s worse is that because these struggles are uniquely our own, we often feel like we are completely alone when it comes to overcoming them.

Feeling the need to internalize our bad days and the challenges they bring only feed the unhealthy cycle in which we forget to reach out to other people who appear to have hit a road bump. This brings me to the grand reveal of the four most powerful words we can ask someone today. And that is….

“How can I help?”

It’s deceptively simple and so obvious that it seems silly. When we see someone struggling or upset, we should ask how we can help. But, do we? I’ll be the first to admit I do not – at least not as often as I should. In 2015 I want that to change. I want to inspire you to also take the lead in transforming us back into a society who takes an interest in the health and well being of the people around us– not just an interest in their latest status update. Here is why this simple question is so powerful.

It forces us to let our guard down.

I know when I’m having a stressful day where I feel like my to-do list is a mile long and getting longer, I am too proud and too overwhelmed to stop and think of how someone else might help to lessen the load. From experience, when someone asks me “How can I help?” it’s such a welcome relief and feels just as good as a comforting hug.

I used to blow off this question because only I could perform many of my work related to-do’s, but I have since learned to think outside the box and find ways (like household chores, running an errand or offering a few hours of childcare) that people can help out regardless of their skill set or expertise.

It gives us a support system.

Asking this question is the most meaningful way in which you can express to someone that you’re there for them. It’s putting your money where your mouth is and actually offering to do something rather than simply saying “I’m here if you need something.”

No, take the initiative to ask someone what it is they need. By asking, not telling, you’re ready to assume the risk that they could need you to do something time consuming or undesirable. But it also makes us feel like we have a partner in all of this mess – and sometimes that is the only thing we really need.

It’s not condescending or judgmental.

The question “How can I help?” is simple, but perfectly phrased. Compare it to “Do you need help?” This variation can come across like a judgment that the person needs help for whatever it is they are going through. Give them the immediate acceptance of acknowledging it’s okay to need help and skip right to offering your hand. Especially if it’s an issue of pride, you won’t help the situation by first making them admit to needing help.

It eliminates our excuse to act like a martyr.

Most importantly, being asked “How can I help?” eliminates the temptation for us to feel sorry for ourselves and muddle in our own misery. Having someone standing in front of us with a hand to lift us up is the best way to make us grab a hold of our boot straps and pull them up high. Sometime we enjoy playing the martyr as a defense mechanism or because we want a reason to complain. This is neither healthy nor going to help us break the “bad day” cycle. Being asked “What can I do to help?” is a powerful way to make us stop feeling all alone and like no one cares – because someone does!

Who is someone you should ask “How can I help?” Reach out to them today and say these 4 simple words. Then share how the answer and the actions that resulted changed both of your lives!

 
Leave a comment

Posted by on February 6, 2017 in Business & Success, Life

 

Tags: , , , , , , , , , , , , , , , , , , , , , , ,

Building a Network: Working from Home Doesn’t Mean Working Alone (Contribution from freelance writer Jenny Holt)

The following post comes to us from Jenny Holt, who left her HR career behind to pursue freelance writing and to spend more time with her young daughters at home. This article is based upon her own entrepreneurial journey and balancing family and work.


Building a Network: Working from Home Doesn’t Mean Working Alone

The flexibility of working from home appeals to many people and is a great way to fit your job around your lifestyle. However, it can be isolating and difficult without a group of colleagues immediately on hand. Luckily, it’s easy to get out there and make connections.

k_rybedevdw-daria-shevtsova

Shared Office Space

You will be able to find office rental space in almost every city, with options to suit every budget. You get a desk, Wi-Fi, coffee; all the essentials – but most importantly, colleagues right on hand to problem-solve, brainstorm, and connect with. Even if they don’t work in your specific industry, they will have transferable experience and broad networks of their own which you can plug into and take advantage of.

Social Media and Networking

If physically sharing office space isn’t for you, then it’s time to get active on social media. Social media is great for building your brand’s image and engaging with customers, but it is equally useful for making vital connections with peers in your own industry. Social media isn’t just for youngsters, it can be useful for all generations who are setting up in business. Create profiles on platforms such as LinkedIn and Twitter to find other people in your field, search out possible mentors, and follow businesses and organizations with which you might want to work. Search for groups and forums, but don’t be afraid to also approach people individually. A personal touch can really make the difference!

Conferences and industry events

Keep tabs on what the big events are each year in your industry, and make time to attend them. Research ahead of time what talks, events, or trade stands are offered, and set up some meetings if you can. This will make sure your visit is worthwhile, and that you don’t end up browsing at random with nothing to show for it when you go home. Don’t be afraid to strike up a conversation and be sure to talk to everyone you can, exchange contact details, and then follow up when you get back home. A little effort goes a long way.

Take every opportunity

It’s important not to limit yourself to your own specific area of business. Other industries will need your skills and expertise, and at some point you’ll find yourself in need of something they can provide, especially with a growing business. For tasks like accountancy and tax returns, it’s easier and more efficient to use specialists rather than struggling yourself. If you have busy periods, you might need to bring in temporary workers to make sure everything is completed on time. Already having a great network means you have every situation covered!

Do you work from home? How do you actively build a network of fellow business owners and vendors? Share your thoughts by commenting below. 

 
2 Comments

Posted by on January 30, 2017 in Business & Success, Life

 

Tags: , , , , , , , , , , ,

11 Habits of Highly Efficient People

11-habits-of-highly-efficient-peopleThere are a ton of cheesy memes and inspirational quotes out there that allude to this one truth – we all have the same 24 hours in a day. So why then does it feel like some people can accomplish so much more with their time while others are spinning their wheels? If you believe yourself to be a highly efficient person and find you get annoyed with a friend or co-worker who would take a week to get done what you accomplish in a day, remember this. Everyone has a different threshold for stress and some people are simply wired to be inefficient.

On the flip side, if you find yourself struggling to keep up with a normal workload while that one friend seems to do it all and make it look effortless, keep this in mind. They have likely learned, and continue to practice the habits of highly efficient people.

Some people thrive off of the feeling of getting things done and are actually stressed out by idling while work piles up. Whether you can or can’t relate, take a look at these 11 habits to gain insight into the world of a highly efficient person!

11 Habits of Highly Efficient People

They accurately estimate the time required to complete a task. Highly efficient people are realistic about how long it will take to accomplish something, whether that’s washing the dishes or taking a client phone call. Inefficient people often underestimate the time required for a task and find themselves overextended and with a time deficit day after day.

They block-schedule their activities. These people don’t multi-task. It’s not efficient. Rather they block schedule their time for a single activity, get it done and then move onto the next task.

They keep a running mental to-do list. Highly efficient people always know what they must accomplish on any given day to stay ahead of their task list. Should some unexpected free time arise, they can identify the right task to fit into that time slot to knock it off ahead of schedule. They don’t waste 5 minutes here and 10 minutes there, because at the end of the day that really adds up!

They minimize distraction. Highly efficient people work in a bubble, in a good way. They “wire in” to their work and mute other distractions like cell phones, TV’s and multiple browser windows. They also avoid that co-worker small talk at all costs!

They keep to a schedule. These people have their routine down pat. While each day might be slightly different, it follows the same format. They may even wear similar clothes or eat similar foods throughout the work week to streamline things and minimize unimportant decisions.

They don’t aim for perfection. Highly efficient people don’t care about making things “perfect” because it’s not efficient, nor it is attainable. Rather, they aim for the point of diminishing return where any more time spent on a task won’t make a noticeable difference. They don’t deliver sub-par work, but they also don’t stress about everything they produce being a masterpiece. Often “good enough” is quite alright.

They only invest time in people or activities that they find fulfilling. These people refuse to waste time with people they don’t enjoy, doing things they don’t enjoy. They limit their social circles to people they truly care about and rarely do something out of guilt or obligation. If a highly efficient person wants to hang out, take that as a high compliment!

They go to bed early. Highly efficient people don’t gain more hours in their day by sleeping less. On the contrary, they likely sleep more than an inefficient person. Let’s be honest, no one is their most efficient late at night. This only produces low-quality work that likely needs revamping the next day, compounded by a groggy person who doesn’t have the energy to put forth their best effort. Go to bed early and wake up ready to take on the world!

They stay physically active. These people prioritize exercise and choose a type of exercise that doesn’t feel like work. By staying physically active, they boost their energy levels, mental clarity and endurance. Now that’s what high efficiency is made of!

They develop mental “toughness.” Highly efficient people aren’t easily rattled. You can throw a last minute project on their full plate and they will still find a way to get it all done with time to spare. How? They keep a positive “I got this” attitude that helps them pull through even the most stressful scenario.

They know when to say no. This is a big one, which is why we saved it for last. Highly efficient people aren’t afraid to decline an invitation. Someone wants to have a meeting when a phone call would suffice? Decline. Someone asks you to lunch to solicit your business and you’re not interested? Decline. Someone wants you to help them, pro bono, for like the fifth time this month. DECLINE. By saying no to things they have no interest in doing, highly efficient people make more time to say yes to things they truly enjoy!

Would you consider yourself to be efficient with your time or not? Do you incorporate any of these habits into your daily routine? Share your thoughts by commenting below!

 
1 Comment

Posted by on January 9, 2017 in Business & Success, Life

 

Tags: , , , , , , , , , , , , , , , , , , , , , ,

 
%d bloggers like this: