How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)

The following post comes to us from Keith Coppersmith, an experienced business consultant who serves small businesses and startups. How to Master Customer Support for your Small Business Did you know that 51% of customers stop doing business after just one negative experience? Research further shows that businesses lose over $62 billion every year on poor … Continue reading How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)

31 Lessons from a 30-Something Entrepreneur

Tomorrow, December 18, I will turn 31 years old. Last year, as I entered this new decade of my life, I wrote about how I anticipated this new chapter to shift my entrepreneurial outlook and possibly my business model. Compared to 12 months ago, I would say things feel pretty similar. I was given some … Continue reading 31 Lessons from a 30-Something Entrepreneur

Stop Making Project Management Complicated

As a business owner, project management is right at the top of the list of core services I provide to my clients. I ensure the deadlines we set any myriad of communication projects, are met and that at any given moment, I know the status of the project and who holds the ball to move … Continue reading Stop Making Project Management Complicated

A No Is As Good As a Yes

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! Think for a moment how … Continue reading A No Is As Good As a Yes

Moment versus Momentum: Learning to Harness Fleeting Inspiration

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! While pursuing a career in … Continue reading Moment versus Momentum: Learning to Harness Fleeting Inspiration

7 Tips for Productive Conference Calls

Conference calls sound like a great idea. For a lot of reasons, in-person meetings just don’t work. People’s schedules and locations can make it virtually impossible to get together face-to-face. However, conference calls are far from a perfect solution. Having participated in countless conference calls, I can confirm that just about everything that happens in … Continue reading 7 Tips for Productive Conference Calls

Revealing Character Through Communication

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! During the steps along my … Continue reading Revealing Character Through Communication