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Revealing Character Through Communication

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


textingDuring the steps along my career path, I’ve encountered some truly great communicators who were friendly, organized and a pleasure to work with. As with any balance to life, I have also encountered a memorable few who were quite the opposite – impatient, rude and condescending. I used to take negative communication very personally, wondering what I could have done to make it a more pleasant experience, but have since reconciled that it had little to do with me. I wasn’t giving the person the answer they wanted (maybe I wasn’t the right contact to address their request or maybe it simply couldn’t be done). And because of this, they felt as though they could treat me with less respect or professionalism than someone who could offer them immediate solutions.

I continue to encounter similar styles of communication from time to time and it really grates on me. I believe that character is best demonstrated by how you treat those who can do nothing for you. Therefore, these incidences are a reflection of a character flaw that many people may be unaware they exhibit. I’m sure I am not exempt from this – a lapse in my communication may have left someone else feeling brushed off or belittled at one point or another. In an effort to put an end to unprofessional communication, I want to examine the following key points to shed light on why this is such a critical problem:

The importance of always being professional

It’s a small world. We all know the meaning of this phrase as we have likely had the experience of running into contacts again and again through similar circles or completely unrelated circumstances. This is a reminder to me every day that my reputation is my most valuable business asset. Whether you live in a big city or a small town, you can’t afford to burn bridges if you want to be successful in your career. Nothing slows down business growth faster. The importance of always being professional when communicating with customers or vendors is realizing that you may very likely have to deal with them again. Don’t ignore this important lesson! Most of the unprofessional communicators I’ve had to deal with have popped up in my life again, needing information or services from me – often with their tail tucked between their legs.

Identifying the subtle negatives

Sometimes the worst communication experiences are hard to identify because they’re subtle, yet leave you with an overall feeling of hurt, frustration or anger. It may be hard to pinpoint the exact reasons the conversation was so unpleasant, but the feeling it leaves you with is real nonetheless. The subtle negatives I’ve most often identified have involved someone exerting their power or position to make me feel dumb or incorrect about an answer I have provided. Another common subtle negative is someone being bossy or aggressive in their tone and in the type of services they demand. In less subtle situations, I’ve had people outright yell at me, hang up the phone or threaten me in various ways (chalk this up to some good old political campaign experience). Most often negative communication can be identified in someone’s tone and word choice. Even if you have something negative you must communicate – and this does happen – there are various ways to still make it a positive communication experience overall. There’s no excuse.

Letting someone know when they’re being unprofessional

This is a difficult subject to breach. No one wants to directly confront someone else about their attitude or negativity because it can be, well…scary. We’re more willing to put up with the unprofessionalism and belittlement than we are willing to tell someone they’re just being rude. The risk is that we end up looking rude in return or that we anger them even more and the communication further declines. If the negative communication is subtle and you’re not sure if they even know they’re coming across this way, it’s important to handle the situation softly, but directly. Let them know that it’s how they’re making you feel rather than accusing them of being outright mean. No one can argue with how you feel and hopefully even if they don’t want to recognize that their actions are causing this, they will at least be professional enough to make an effort to change. On the other extreme, if someone is being unprofessional to the point of yelling or insulting you, then you must also address this directly, but more firmly. Identify specific examples in which their communication is unacceptable (swearing, yelling and hanging up a phone are never acceptable in my mind) and let them know that you will have to cut off further communication if they can’t approach the situation more professionally. Hopefully such instances are rare, but it’s important to know how to speak up to put and end to it.

They key concept worth taking away from all of this is that character is best demonstrated by how you treat those who can do nothing for you. Negativity is never acceptable even if you realize you’re “only” dealing with an office administrator, assistant or intern. Most often, these are the gatekeepers for who you really want to be talking to. As I said before, it’s a small world, so be sure to be kind and professional to everyone you encounter. It truly takes no more (maybe even less) effort than it does to be rude and when the world connects you with them again you’ll be glad you have a friend, not a burnt bridge, to work with.

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How to Get More Positive Customer Reviews on Social Media

social media reviewWe live in a day and age when most people turn to technology to answer just about any question they have. Siri, Google and Alexa are usually within arm’s or ear’s reach to answer everything from “What’s the weather in Seattle on Wednesday” to “When was George Washington’s birthday?”

Not receiving immediate input on something drives us crazy! Think about the last time you couldn’t recall an artist or song title. You likely went straight to technology to provide an answer, rather than waiting for it to eventually come to you.

Let’s not forget about social media. We spend an increasing amount of time on social platforms where we absorb a wide variety of information from life’s most previous milestones to utterly useless, yet highly entertaining videos and articles. What’s important about social media to ecommerce businesses is its influence over people’s buying habits. And while sponsored posts and advertising campaigns will continue to be highly influential, people will still gravitate toward a business’s customer reviews on social media before they ultimately purchase a product.

According to this infographic created by 16Best.net on “Social Networks and their importance in Ecommerce Gateways,” positive social media reviews increase the conversion rate by 133% for mobile shoppers. Additionally, the more people that positively respond to reviews through comments and likes help to improve the brand perception for 71% of shoppers. Positive product reviews also bump up a product price by 9.5%.

how social reviews increase sales

It’s clear that positive customer reviews on social media pack a powerful punch for increasing brand value. But this begs one very important question…What can I do to get more positive customer reviews on social media?

  1. Foremost, focus on delivering exceptional service. Don’t fall into the trap of misplacing your focus on simply collecting as many customer reviews as possible. Your primary focus should be on delivering quality and satisfaction to your customers. As a result, these happy customers are going to be far more inclined to take the time to leave a review.
  2. Make your product review process easy and immediate for customers. Identify your most influential social media platform and direct your customers to leave reviews there. Customers don’t have the patience to leave reviews on 5 different sites, so be sure your call to action is clear and direct. Next, make sure you spell out the process for them in minimal steps. If you email them asking to leave a review, include links directly to the page to leave a review. Keep it short, make it easy and you will earn more customer reviews on a consistent basis!
  3. Give customers an incentive. We live in a “What’s in it for me?” culture. Applying this to customer reviews means to want to offer an incentive to leave a timely and helpful review of your product. Some business offer a discount or free sample as a thank you. Think about what’s feasible for your business and be sure to promote this incentive.
  4. Don’t expect it to happen organically. Very few customers take it upon themselves to offer a product review without any sort of ask or reminder to do so from the business. Furthermore, these unsolicited reviews tend to be polarizing – either very positive or very negative – because those extreme cases are when most people feel the need to provide a review. Don’t miss out on the “silent majority” by failing to directly solicit customer reviews as part of your marketing strategy.
  5. Monitor and respond to customer reviews. Make sure that someone in your business is assigned to monitoring customer reviews. For the positive ones, respond with a thank you or possibly follow-up with the customer to see if they have the potential to be a brand ambassador. For negative reviews, also be sure to follow-up quickly to address any issues and right the customer’s wrongs. In doing so, the customer may choose to leave a follow-up review that’s positive. If nothing else, other people browsing your reviews will see your commitment to customer service which will counteract the review’s negative impact.
  6. Show gratitude! Thank each and every customer for their review, either by commenting on the review or sending them a follow-up email. If you choose to implement an incentive program, this provides the perfect opportunity to touch base with the customers and offer thanks when you provide them with their discount or sample product.
  7. Integrate customer reviews into your marketing strategy. After investing your time, and possibly some free products to build up your customer reviews on social media, be sure to get the most out of them by integrating your reviews into your ongoing marketing strategy. You may choose to share some of the reviews on your website, in e-newsletters or feature them as part of your paid social media advertising campaigns. Given how influential customer reviews are to ecommerce, you want to put a spotlight on the great ones to increase the impact they have on new customers.

Are you struggling to engage your customers to consistently leave reviews on your social media pages? Share your hurdles or ask a question so we can help lend some advice!

 
 

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5 Ways You Are Spreading Negativity Without Knowing It

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


5 Ways You Are Spreading Negativity Without Knowing It

Would you consider yourself to be a positive or negative person? Most of us would like to identify with being a friend or co-worker who brings positive energy to the world around us. The struggle is that so often we allow negativity to creep into our thoughts and actions and before we know it, we are spreading these thoughts without realizing we are doing so!

What are the common ways we spread negativity and what can we do to consciously stop this bad behavior? Here are five examples that should ring true to all of us in some capacity.

Using the phrase “no problem”

Think about how we answer a request, whether it be for work or when talking to a friend or family member. A common response we use is “no problem.” This is often meant in a pleasant and helpful way, so then why are we framing it in the negative? Saying “no problem” implies that whatever you did for that person could have been a problem, but that you were willing to sacrifice or overlook that.

This phrase has become so much a part of our culture that we don’t often realize when we’re saying it or how often. Yet, as soon as you start to look for it, it crops up everywhere! It spreads negativity discretely and indirectly by making someone feel like you’ve done them a favor or that they might owe you in the future. Rather, we need to shift to responding with positive phrases like “my pleasure” or “I’d be happy to.” This small change can have a profound impact on the way you communicate with others and how they perceive your motives to help.

Focusing on the negative percent

Another sneaky way we let negativity creep into our daily lives is how we interpret percentages. Even though a 20% chance of rain also means an 80% change of sun, the weatherperson is more likely to lead with the dismal statistic even though it’s the smaller one. In this scenario, we might be able to give them a pass for wanting to boost their ratings with interesting news, but it’s a common practice that is carried over into many other areas of life.

When we look at health statistics, we often focus on how many people are diagnosed, die or suffer as opposed to the positive percentage of how many people are healthy, alive and well. There’s a time and place for taking negative statistics into account, but so often we allow our focus on the negative to cause anxiety about something that is pretty unlikely to occur. The lesson here is to always consider both parts of a statistic. If there’s a 15% change your worst fear will come true, remember that this is also telling you there is an 85% chance you will be just fine.

Saying something is “not bad”

Has someone ever suggested something to you and you responded with “That’s not a bad idea!”? It’s pretty likely you’ve used this phrase at least once in the past month. If you really think about what you’re saying to the person, it’s quite a negative way to respond to their effort to be helpful. Saying “not bad” implies that you might have been expecting them to come up with a bad or disappointing idea, and are actually surprised they didn’t. Moreover, this phrase doesn’t give any credit to the idea being good.

Culturally, the phrase “not bad” is often used with some sarcasm. It’s pulling that person’s leg that you would have actually expected their idea, their cooking, their creative skills, etc. to be bad when in reality you had full faith in them. I’m all for sarcasm at the right place and the right time, but we have to be mindful about also spreading positive encouragement when it’s needed. In a work environment, it’s far better to respond with a more direct statement like “That’s a great idea!” or “Good thinking!” Don’t make people guess as to whether you’re being negative or just sarcastic. Say what you mean and mean what you say.

Using canned responses when someone asks how you are doing

Here’s another way you may be spreading negativity without knowing it. Think about how you respond when someone asks how you are doing. If it’s Monday, we’re likely to make a joke about getting back to the grind or feeling tired from the weekend. If it’s Friday we might say something along the lines of just getting through today and then maybe we’ll get a break on Saturday. We can find a reason to feel tired or overwhelmed any day of the week!

When someone asks how you are doing, it’s often a conversation starter. They don’t really want to hear about the moans and groans of your work week. Instead of spewing out negativity with your response (sarcastic or not), try and find just one positive thing to focus on and spread this positivity with the person who is asking. Keep it simple with something like “I’m having a really great day. How are you?” Or be specific while still keeping it short with “I enjoyed spending time with my family this weekend. Did you enjoy yours?” If you’re happy, share it! And if you’re having a bad day, sharing just one positive thing can actually help turn your day around.

Letting an issue leak into another part of your life

This final point can be the most toxic when it comes to spreading negativity. If you have an issue that you fail to compartmentalize, it’s going to leak into other areas of your life and it’s going to get messy! For example, if you got into an argument with a coworker right before heading home for the day, it’s easy to carry this burden with you throughout the evening and into the next day until it’s resolved. But in doing so, you’re bringing this stress and anxiety into your home and it will prevent you from fully engaging with your family during your off hours.

If you feel a weight on your shoulders, stop and address it. If it can’t be addressed right now (because you have to talk to someone at work or because it’s regarding an upcoming event) then you need to push it out of your mind, even temporarily, to continue living in the moment and enjoying the positivity that is around you right now. Don’t fall victim to spreading your own negativity to other parts of your life. Work on compartmentalizing these emotions and addressing them at the right moment.

Are you guilty of spreading negativity in any of these sneaky and unassuming ways? Share your thoughts by commenting below!

 
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Posted by on February 5, 2018 in Happiness, Life

 

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5 New Year’s Resolutions for Better Time Management

5 New Year_s Resolutions for Better Time Management

Some of my very first blog posts have focused on the topic of time management. I’m passionate about discovering new ways to efficiently use my time so that I can have the greatest impact on my clients while maintaining a healthy work-life balance. The reality is, it will always be a work in progress and sometimes I slide back into old habits that leave me feeling overwhelmed.

For 2018, I want to refresh my time management tools to make this year my most fulfilling one yet, both on the professional and personal sides of life. If you find that you’re already struggling to keep you head above water in these first few weeks of January, I urge you to join me in making five small, but impactful New Year’s resolutions. The common goal of these resolutions is to help you balance your life so you’re doing more of what you love, and being mentally present in the moment to fully enjoy it.

Take this resolution with me! In 2018, I will…

  1. Start my morning with a clear “inbox”

Several years ago (once my kids were finally on good sleep schedules), I began to wake up one hour earlier than the rest of my family. I used this time to wake up, drink a cup of coffee and clear out my inbox. By the time everyone else was waking up, I had handled many small tasks and outlined the tasks I needed to accomplish that day. I could then close my computer and enjoy those morning hours with my family.

By the time my husband and sons were off to their respective locations for the day, I could again open up shop and jump right into my core tasks. I found this single hour in the morning gave me so much more patience and peace of mind to be present with my family. While there may be some mornings I choose to hit snooze, I resolve this year to use this “power hour” at least 3 times per week, or as needed.

  1. Keep an organized to-do list for each day

I have always kept a rolling to-do list of every task on my plate at a given time. However, this year I resolve to take things up a notch and organize this a bit further. I find that by placing my to-do’s on a list on my computer, I no longer carry around the mental weight of trying to remember it all. I also love the satisfaction of deleting something from my to-do list.

This year, I plan to keep a daily to-do list where I can spread out and prioritize my work tasks over the course of the week. In doing so, I know that I merely need to accomplish what is on today’s to-do list to stay on track. One long list can be paralyzing to tackle. Rather, a list that breaks it down by day and order of importance is far more manageable.

  1. Manage other people’s expectations of my time

This is an important one! Typically I try and complete work tasks as quickly as I can for my clients, often giving them same-day service. While this has helped to build up a great book of business, adhering to this standard every single day is neither reasonable nor necessary. Rather, this year I resolve to manage people’s expectations of my time, both professionally and personally. I plan to assign a realistic deadline so everyone is on the same page and so that it works into my workflow without causing undue stress. I anticipate I will often deliver tasks in advance of the deadline, which is all the better for building a good reputation with clients! But having a deadline as my buffer will help me retrain myself that many tasks can wait while I prioritize other things in my day like relaxation and family.

  1. Block schedule my time

Another secret to getting the most out of the hours in my day is to use a block scheduling strategy. On days when I have one out-of-the-home meeting scheduled, I try to schedule a few others as well. There are a few reasons for doing this. First, I know I will already be out and about and professionally dressed (not always the case when working from home!). Second, having just one meeting during the day really breaks my concertation and work flow. If it’s going to get broken anyways, I may as well make it worth it by blocking most of that day out for other meetings.

On the flip side, days when I have no meetings or phone calls scheduled, I am very protective of this time and strategically plan nothing else on such a day. I know I can get into a deep concertation and plow through a lot of work tasks that would typically take me far more time if disrupted by anything else. I love these days just as much as I love my client meeting days. It’s all about balance – and something that I resolve to gain more of in the New Year.

  1. Decline or outsource tasks I don’t have the time or desire to take on

When you spend any part of your career as an entrepreneur, you quickly learn to say yes to any work that comes your way. However, once you’ve built a solid business, you need to remove yourself from the trap of trading your time for tasks that don’t pay your market rate or that you simply down enjoy. While I have gotten better each year, I want to make a conscious effort in 2018 to decline or outsource tasks I don’t have the time or desire to take on. This applies to work tasks as much as it applies to household tasks.

Consider what you time is worth. If you can work an extra hour or two and afford someone else to do something you don’t enjoy, like clean your home, it’s more than break even! Before you start turning down or having someone else take on work for you, get a good grip on your budget and understand your “hourly rate.” Then, gradually transition into letting other people help you get things done. After all, it’s an opportunity to someone else to make a living too!

Have you made a resolution for the New Year? Does it focus on time management or something else? Share what you hope to accomplish in 2018 by leaving a comment below!

 

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Dear New Entrepreneur…A Letter to My Younger Self

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


Momsquad

Credit: Perry Media Group where I am proud to be a part of the “Mom Squad” team of fellow communication consultants.

It was July 2011 when I handed HR my two-week notice. I still have this simple letter, modeled after a template I found online when I googled “professional resignation.” I put no more effort into creating this life-changing document than I had put into what was supposed to be my “dream job” for the past 4 months.

Before taking the entrepreneurial leap to start my own Public Relations consulting business, I worked in the Pennsylvania Department of Health, Office of Legislative Affairs. The title and the perception were the only things remotely impressive and glamorous about this job, I assure you.

My tiny cubicle, stable salary and paid time off, while a luxury for most fresh college grads, all contributed to creating a comfortable prison that just might have kept me locked away until I earned my vested retirement, had I not longed for so much more.

Blame it on my entrepreneurial spirit – or foolish confidence, but I was willing to walk away from the guarantee of a stable, but unfulfilling, career for the chance at creating something so much greater.

Nearly seven years later, I thank this young entrepreneur who wasted no time pursuing her dreams. Every day I work to make her sacrifices and uncertainties worth something by continuing to grow this business while never slipping back into the monotony of a career I don’t truly love.

Like most entrepreneurs, I wish I could somehow equip my younger self with the wisdom I’ve since gained from years of experience. Though I can’t, I can hopefully inspire other new entrepreneurs to take the leap – and maybe, just maybe – change the world…or at least their own!


Dear New Entrepreneur:

I know you’re busy, and likely skeptical about the advice I want to give you, so I will get straight to the point. You know a lot; a lot more than you might give yourself credit for right now, but that doesn’t mean you can’t stand to learn a few things from a fellow entrepreneur who is a few years ahead of you on this journey.

I’m not trying to tell you what to do – I know that’s exactly what you’re trying to escape. But I would like to tell you that you’re on the right track, your gut is your best navigation device and the passion you feel today will continue to grow, despite what people may try and tell you. Please read on. I promise it won’t take long and it just might be that reassurance you’re so desperately looking for right now.

My advice to you, new entrepreneur is this…

Office space and employees don’t determine your success.

Right now you may be working from home as a sole proprietor just waiting for your first chance to lock into a commercial lease and hire your best friends. Stop looking for ways to tie yourself down and add to your overhead. This is everything you ran away from in corporate America. Learn to love the freedom and efficiency of working from home with no one to answer to but yourself. Hire fellow contractors only as you need them, get to know the best coffee shops to hold client meetings and enjoy keeping so much more of your salary – and sanity.

It’s okay to walk away from a “bad” client…even if you really need the money.

Go with your gut here. If a client tries to undercut your pricing or negotiate you into a corner, be willing to walk away. There will always be more, I promise. Yeah, you could really use the money…you always will be able to “really use the money.” The drawbacks to taking on a client that is a bad fit for your business will always cost you more in the long run than they’re willing to pay. Set boundaries and respect your values. You will learn to appreciate those “good” clients so much more!

You will always be surprised by those who want to see you succeed…and those who do not.

There will always be “friends” who you think will support you way more than they actually do. It will hurt and may make you question your decision to become an entrepreneur. Your decision is not what you should be second-guessing, rather it’s your friendship with this person. But don’t take it too hard; there will also be people you barely know that will rise up as your greatest cheerleaders. Appreciate these people and do the same for them in return!

Basic skills, like mail merging and stuffing envelopes, will be just as important five years from now.

When I first started out, I thought someday I might hire someone who would send my invoices, set meetings on my calendar and answer my phone calls. Five years later and the most capable person to handle these tasks is still me. These basic skills will always be important for running your business. Stay as hands on as it makes sense. Don’t outsource something just because you think you’re above it. Keep your overhead – and your ego – in check.

Make friends with your competition.

You will meet many other businesses along your journey that appear to do exactly what you do. Before you choose to secretly stalk their social media accounts and compare your client list, sit down and get to know them! Learning more about businesses I once deemed as competition has helped to create some of the best “power partnerships” I have. It’s amazing how once you really get to know about each other and the ideal client you are each hoping to find, you will realize you don’t overlap at all. Rather, you are great referrals for one another that can work together to help you both thrive.

Never make excuses

Mistakes will happen. Hopefully they are small, but they also might be big. No matter the size or scope, take ownership of any mistake and never make excuses. If something was truly a mistake or oversight, you have nothing of which to be ashamed. We are fallible humans, even us entrepreneurs. A reasonable client will understand this simple truth, as they are bound to make a few mistakes too. You will build credibility and trust if you own up to a mistake quickly and openly without blaming it on something, or someone else.

Only you can determine what you are worth

Deciding how you will price your services will be one of the hardest parts of running your business. You will have moments when you feel horribly underpaid and moments when you question whether you’re asking for too much. My best advice is to be strategic and remain consistent. This doesn’t mean you will (or should) charge the same rates for the rest of your life. Your experience will increase and so should your fees. But developing a strategy for how you will price your projects early on will save you from second-guessing, losing clients and losing income in the future.

Work toward creating a lifestyle, not just a business

In an effort to run a business, it’s easy to make the mistake of letting the business run you. Don’t recreate the same hell you fought so hard to leave to start your entrepreneurial journey. Take time off, travel, spend some money on fun things (all within reason, of course…it doesn’t take much)! Always keep in mind your goal of creating a particular lifestyle – one that affords you to be flexible and fulfilled – not just earning a certain income no matter the real costs.

Begin and end every day with affirmations

The entrepreneurial journey can be rough at times, that goes without saying. Amidst your efforts to be self-motivated and fearless, also take it easy on yourself when you need it. Promise to begin and end every day with affirmations as to all the things you’re doing well and that are going right. It’s easy to forget and take for granted life’s little blessings when you’re so focused on ironing out every wrinkle. Appreciate the small gestures, like a green light when you really need it, that are reasons to smile.

That’s all I have for you, new entrepreneur. It’s not all the advice I could give, but it’s all I feel you really need right now. Remember…after all, you’ve got this!

What piece of advice speaks to you? Do you have other words of wisdom to offer new entrepreneurs based upon your own experience? Join in the conversation by commenting below!

 
 

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5 Ways To Help And Support Employees Coping With Grief (Contribution from freelance writer Jenny Holt)

The following post comes to us from Jenny Holt, who transitioned from a corporate HR career into freelance writing. In this article, she shares her insights on helping employees cope with grief.


5 Ways To Help And Support Employees Coping With Grief

pablo-varela-311608Grieving a deceased loved one is one of the most unbearable things that a person can go through, and it’s even harder to cope with the loss when you have to be at work. In the U.S., workers typically get two to three days off for funeral leave, but according to experts, workers need at least a week to deal with their grief, apart from the logistics that surround a death and burial. Even more troubling is the fact that only 57% of small businesses with staff under 100 employees provide funeral leave. Organizations must recognize the fact that grieving workers need to be given enough time to cope with their loss. Moreover, companies should find ways to help and support their employees during this difficult time.

The effects of grief

According to a study, 75% of mourners said that their ability to concentrate in the workplace has been affected. And while grieving employees may turn up for work after their bereavement leave, these employees are more likely to make poor decisions, put workplace safety at risk, and supervise ineffectively. It’s also common for grieving workers to have difficulty concentrating, become socially isolated from their co-workers, and have lower productivity. For all these reasons, it’s imperative that companies should help their employees cope with the death of a loved one. Not only will it help to ease some of the worker’s personal burden, but it’s also better for the organization as a whole. Here are some tips on how to help and support your employee who’s coping with grief.

Offer an effective bereavement policy

A good bereavement policy includes paid leave for up to a week, extended unpaid leave, and vacation leave. Find out how much paid leave your company can offer and make sure to take into account the cultural differences, as some mourning traditions may take some time.

Don’t rush your employee to get back to work

There is no specific time frame as to when grief ends, so you will have to be flexible with regards to this situation. Ask your employee if they need more time to mourn and offer other work arrangements such as telecommuting or job sharing during this time. It’s important for them to get back into a well-balanced lifestyle and process their grief so when they come back they are truly ready to give 100% for the company again.

Acknowledge the fact that your employee is grieving

Let your employee know that you are sorry for his or her loss. Offer your support during this difficult time and ask if there’s anything you can possibly do to help. Assure the worker that everything is fine at work and that his job is secure and his duties are being looked after.

Create a culture of respect

Ask the grieving employee whether he or she would like you to speak to the team about the loss. Make sure that the team members are not gossiping about the situation, as this can be offensive and stressful.

Offer support

Help your grieving employee to get grief counseling once he or she returns to work. You should also encourage team members to offer their support and thank them for their efforts to support their colleague.

The grieving process can be difficult for any worker, but building a caring and supportive working environment can do a lot as your employee learns to cope with grief. With an effective bereavement policy, you will  help your employees properly cope with grief and sooner return to their job ready to re-engage.

What is your company’s bereavement policy? How could this policy be improved to offer more support to grieving employees? Share your ideas by leaving a comment below!

 
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Posted by on October 16, 2017 in Business & Success

 

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8 Reasons Why We Never Have Enough Free Time

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


8 Reasons Why We Never Have Enough Free Time

Think of the last time you went a whole day without doing something that could be considered work. Whether this is catching up on emails over the weekend, working ahead on a project after the kids have gone to sleep or spending what should be leisure time overexerting yourself cleaning the house, tending to the garden or sorting out a closet.

If you’re lucky to have recently enjoyed a fully unplugged vacation, you are in the rare minority of people who can actually recall a day in which they have not worked. What’s worse is that most of this “work” is self-imposed when really leisure time would totally be acceptable. We are creatures of habit and work has become a habitual part of our daily routine that gives us comfort and security.

As Americans, our growing addiction to using every ounce of our day doing something productive has greatly impacted the way we view and distribute our free time. We are now wired to always feel like free time is this luxury we can never afford when really it’s surrounding us all the time. We simply cannot break out of our habit of busyness to enjoy it.

After some deep reflection on the way I personally view and use my own free time, I want to share with you 8 reasons why I believe we feel we never have enough free time (even when we do). Take a look…

We quite literally see time as money.

Back in the 18th century, the clock was first used to synchronize labor. Ever since then, our society has grown an increasingly strong correlation between time and money. We are paid by the hour, bill by the hour and even if we’re salaried or paid on a per project basis, we still know approximately how many hours we’re working and how that breaks down into dollars.

In our minds, time is money. This is why we worry more and more about spending, saving and profiting from time.

Busyness is a badge of honor.

Centuries ago, only the wealthy were afforded the luxury of free time. Now we no longer see free time as a luxury, but as a sign that we’re not working to our full potential or that we are not needed. Think of the typical office environment. The people who are deemed dedicated and successful are often the first to arrive in the office and the last one to leave for the day. Sometimes it even becomes of competition over who is willing to skip lunch, forgo bathroom breaks and steer clear of water cooler talk just to appear the busiest.

Our society now sees the busy person as the more valuable person. Clearly they must be more talented and in higher demand if they have nonstop work to do, right? With busyness as the new indicator of success, free time makes us question our self-worth.

The more we feel our time is worth, the stingier we become with how we spend it.

As we continue to link the relationship between time and money, here is one more reason why we never feel like we have enough free time. It’s because we overvalue what our time is worth. We keep moving the target for how much we should earn per hour, always striving for more. Because for many of us, this amount will never be enough, we struggle to find any leisure activity that is worth the opportunity cost of not working (thus not earning money) for this amount of time.

The thought of “wasting time” is causes more anxiety and stress than we realize.

And because we see time as money, it now has a real value to us. Anything that is valuable seems scarcer, therefore we see time as this resource we cannot afford to waste. When we have free time, our habitual minds tell us to use it to do something productive or something that will earn more money.

We feel comfortable and secure when we are spending time working. It’s what we know and what we ultimately crave. If someone were to take away your means to be productive for a day (cell phone, computer, tablet and internet connection), how anxious and stressed would you feel? See how long it takes people to realize the internet isn’t working in a coffee shop and you’ll see this scenario play out before your eyes. You would think the oxygen had been “turned off.”

Choices raise the opportunity cost of leisure time.

There are so many ways we can spend our free time and this often results in the paralyzing inability to spend it at all. We struggle to narrow down our options and stress over the opportunity cost of picking one thing over another. Simply put, we overthink how we spend our free time and then default to the easy and familiar option of work.

We can earn more money, but we can never earn more time.

One of the biggest traps we fall into is deferring our happiness for this mythical moment in the future in which we will finally enjoy the fruits of our labor. The reality is, we will always keep pushing this goal further and further away with the promise that the end result will be even bigger and better if only we work a bit harder for a while longer.

As we work hard to earn more money to one day afford a life of leisure and happiness, we are using up prime hours that could make us very happy right now. The bottom line is that we can earn more money, but we can never earn more time.

Instant gratification breeds impatience.

Yet another reason why we can’t seem to enjoy free time is because technology has us so high strung. We want instant access and gratification for everything we do. Leisure activities become stressful when we feel like we are being inefficient with our time – which is the whole point.

I know I personally feel annoyed or panicked when I try to stream a movie and the internet is slow. I get impatient and usually check emails or answer texts while I wait. Or think about spending a day at an amusement park. Not only does it cost a lot of money, it also requires a lot of time to wait in line, sometimes several hours for a single ride. For these reasons, many would agree that a trip to an amusement park feels anything but leisurely.

We are surrounded by constant reminders that our work is never done.

Even if we dare to take a break and use some of precious time to do something that is unrelated to work, we can never fully escape. Our phones, computers and tablets seem to always be within reach. Our deeply rooted habits tell us we should be refreshing our emails or answering any call that comes in “just in case it’s an emergency” (though it rarely ever is).

One of the biggest reasons why we don’t feel like we have enough free time is because we never actually experience being completely disconnected to the point we couldn’t answer a work email even if we really wanted to. If you haven’t taken a vacation somewhere where internet simply isn’t an option, I urge you to do so this year (think tropical island, secluded cabin, etc). Shutting off your phone and stowing it away for a few days is one of the best things you will ever do to find true relaxation and redefine your self-worth beyond your hourly billing rate.

Do you share in some of these reasons why we never seem to have enough free time? Do you have others to add to the list? Share your thoughts by commenting below!

 

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