How to Solve Business Mistakes with Grace and Professionalism

We all work to serve our customers and clients to the best of our ability. Never do we put it on our to-do list to royally mess up something so that we can destroy business relationships and lose lots of money – and least no sane person does this. Unfortunately, that doesn’t stop bad things … Continue reading How to Solve Business Mistakes with Grace and Professionalism

4 Ways to Build Customer Loyalty Through Your Brand Image (Guest Contribution from Keith Coppersmith)

The following post comes to us from Keith Coppersmith, an experienced business consultant who serves small businesses and startups. The most essential goal of every brand is to ensure customer loyalty, satisfaction and engagement, among other things, of course. It all sounds pretty simple when you say it out loud. But is that really the … Continue reading 4 Ways to Build Customer Loyalty Through Your Brand Image (Guest Contribution from Keith Coppersmith)

Social Selling: Myth or Magic? (Guest Blog by Sam Bessant)

I'm thrilled to welcome back guest blogger Sam Bessant. Her first contribution to the Bennis Inc Blog, "Success Versus the Work-Life Balance" continues to receive top hits! Learn more about Sam in her bio following this post and be sure and visit her personal blog here. ------------------------------------------------------------------------------------------------ Social selling is a relatively new concept to … Continue reading Social Selling: Myth or Magic? (Guest Blog by Sam Bessant)