Good, Cheap, Fast: The dilemma of providing ideal service

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! Just a few days ago … Continue reading Good, Cheap, Fast: The dilemma of providing ideal service

Revealing Character Through Communication

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! During the steps along my … Continue reading Revealing Character Through Communication

Delivering Happiness: How to Provide Clients with More Than Just Services

Whether you are an entrepreneur growing a small business or a CEO of an established company, you likely understand the importance of “delivering happiness” to your clients. Your clients expect to receive quality service and products from you – that’s standard. But what really makes your business stand out is going one step further to … Continue reading Delivering Happiness: How to Provide Clients with More Than Just Services

7 Tips for Getting Quality Survey Responses

Surveying your customers or network is one of the most powerful ways to quickly collect feedback on a multitude of specific topics. If you want to know what’s working – or not working effectively for your business, you should consider sending out a survey. But simply compiling a few questions and blasting out an email … Continue reading 7 Tips for Getting Quality Survey Responses

Dealing with the Pain Points: The right way to identify your customers’ needs

In my line of work, I’m often brought on board to deal with pain. Let me clarify this a bit further. I help my clients identify the pain points of their business as it pertains to communication. I also help them identify the pain points of their target audience so we know how to better … Continue reading Dealing with the Pain Points: The right way to identify your customers’ needs

What is Public Relations?

This is a question I’m asked quite often. Whether it’s directly or indirectly, in most initial conversations I find myself explaining – or defending – what it is I do. The challenge is that Public Relations doesn’t fit in a neat little box like when someone says “I’m a dentist” or “I’m a teacher.” Sure … Continue reading What is Public Relations?

Revealing Character Through Communication

During the steps along my career path, I’ve encountered some truly great communicators who were friendly, organized and a pleasure to work with. As with any balance to life, I have also encountered a memorable few who were quite the opposite – impatient, rude and condescending. I used to take negative communication very personally, wondering … Continue reading Revealing Character Through Communication