Now that more people are spending longer hours at home, the convenience and ease of shopping online have become a life-saver and a go-to method for a significant majority. However, with so many players in a saturated industry, it has become more challenging for e-commerce players to stand out amongst their competitors. So, how do … Continue reading Guide to Crafting an E-Commerce Customer Service Strategy
Clients will come and go. If you are a contractor or consultant, you know that it’s a way of life. Often this will be an obvious and amicable parting once a client no longer needs your services. However there will also be times when a client leaves you, possibly for another consultant or because they … Continue reading How to Win Back a Client
Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough decision to either give a business what they want or to give them what they really need. If you are lucky, these two areas overlap and you look like a […]
The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! Technology is a help as … Continue reading Why Technology is Killing These 11 Essential Skills
Whether you are an entrepreneur growing a small business or a CEO of an established company, you likely understand the importance of “delivering happiness” to your clients. Your clients expect to receive quality service and products from you – that’s standard. But what really makes your business stand out is going one step further to … Continue reading Delivering Happiness: How to Provide Clients with More Than Just Services
As a business owner, maintaining existing client relationships is a major part of your job. It’s far more efficient, convenient and profitable to keep current customers than it is to go out and acquire new ones. For this reason, you should always have a focus on how you can ensure your clients are happy and … Continue reading 5 Tactics for Extending Your Customer Relationships
Technology is a help as much as it is a hindrance. While we have used countless forms of technology to fuel our efficiency, organization, communication with one another and the way we impact the world, we have also lost some essential and valuable skills along the way. What skills have suffered? Mostly our people skills and soft skills, … Continue reading Why Technology is Killing These 11 Essential Skills
Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough decision to either give a business what they want or to give them what they really need. If you are lucky, these two areas overlap and you look like a … Continue reading How to Give Customers What They Need, Not What They Want
I'm thrilled to welcome back guest blogger Sam Bessant. Her first contribution to the Bennis Inc Blog, "Success Versus the Work-Life Balance" continues to receive top hits! Learn more about Sam in her bio following this post and be sure and visit her personal blog here. ------------------------------------------------------------------------------------------------ Social selling is a relatively new concept to … Continue reading Social Selling: Myth or Magic? (Guest Blog by Sam Bessant)
There are some days where I feel like it’s a battlefield of communication where emails and phone calls come whizzing at me with more force and fury than actual bullets. I try and put up a good shield by opting out of junk mail as quickly as I seemed to get signed up for it, … Continue reading When A “Courteous Follow-Up” Is No Longer A Courtesy
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