How to Win Back a Client

Clients will come and go. If you are a contractor or consultant, you know that it’s a way of life. Often this will be an obvious and amicable parting once a client no longer needs your services. However there will also be times when a client leaves you, possibly for another consultant or because they … Continue reading How to Win Back a Client

How to Give Customers What They Need, Not What They Want

Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough decision to either give a business what they want or to give them what they really need. If you are lucky, these two areas overlap and you look like a […]

Why Technology is Killing These 11 Essential Skills

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! Technology is a help as … Continue reading Why Technology is Killing These 11 Essential Skills

Delivering Happiness: How to Provide Clients with More Than Just Services

Whether you are an entrepreneur growing a small business or a CEO of an established company, you likely understand the importance of “delivering happiness” to your clients. Your clients expect to receive quality service and products from you – that’s standard. But what really makes your business stand out is going one step further to … Continue reading Delivering Happiness: How to Provide Clients with More Than Just Services

5 Tactics for Extending Your Customer Relationships

As a business owner, maintaining existing client relationships is a major part of your job. It’s far more efficient, convenient and profitable to keep current customers than it is to go out and acquire new ones. For this reason, you should always have a focus on how you can ensure your clients are happy and … Continue reading 5 Tactics for Extending Your Customer Relationships

Why Technology is Killing These 11 Essential Skills

Technology is a help as much as it is a hindrance. While we have used countless forms of technology to fuel our efficiency, organization, communication with one another and the way we impact the world,  we have also lost some essential and valuable skills along the way. What skills have suffered? Mostly our people skills and soft skills, … Continue reading Why Technology is Killing These 11 Essential Skills

How to Give Customers What They Need, Not What They Want

Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough decision to either give a business what they want or to give them what they really need. If you are lucky, these two areas overlap and you look like a … Continue reading How to Give Customers What They Need, Not What They Want