How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)

The following post comes to us from Keith Coppersmith, an experienced business consultant who serves small businesses and startups. How to Master Customer Support for your Small Business Did you know that 51% of customers stop doing business after just one negative experience? Research further shows that businesses lose over $62 billion every year on poor …

Special Post: Re-Living The Wedding Of Our Dreams

It's not often that I delve too deep into my personal life on my blog, but as many of you may recall I've shared several key moments of my engagement and wedding that both took place in 2012. The profound impact these milestones have had on my life was simply too big not to share …

WordPress, Why’d You Go And Change?

This past spring, WordPress.com made some critical changes to the organization of its website and I’m certain I can’t be the only one who has caught on. The changes most noticeable to us, the bloggers, are the ones which impact the content non-subscribers are able to view as well as how easily our blog can …

With This Ring

On Saturday, January 14th my life changed forever. The man that has been my best friend, business advisor and better half, Scott Shirley, asked me to spend the rest of my life with him. And without a breath of hesitation, I said yes! Every day since then it’s felt like Christmas, waking up to the …