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A Day in the Life of a Mompreneur

mompreneur 2

For many types of careers, you can quickly gather what a typical work routine might look like. While day to day tasks and interactions will continuously change, more traditional career paths have fairly predictable hours and work locations. Moreover they usually focus on serving one industry or a certain type of clientele.

What I want to share with you, in stark contrast, is the typical day of a mompreneur.

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More than me choosing the mompreneur career path, it chose me. I began as a solo entrepreneur, prior to marriage and children. When these things eventually came along, I didn’t want to halt growing my business nor did I want to put a pause on personal life. So I buckled up for the wild ride of being a mompreneur – running my own Public Relations firm while raising two young boys, often simultaneously. The result? An utterly chaotic, but flexible, ever-changing, but rewarding lifestyle that suits me well.

How do I get it done in a day? Truly, every day is a different routine. Some days are more work intensive, some are more family intensive. What I’m about to show you is a single snap shot of a recent Monday schedule for me.

4:00am – No, this is NOT part of my normal routine. However my youngest son found his way down to our bedroom and mom duty is 24/7. So I spent the next half hour snuggling, reading, rocking, singing and coercing him back to bed because “the moon is still up…and mommy is TIRED.”

6:00am – Alarm goes off and I slowly transform from zombie to human with a large cup of coffee. I click away on my keyboard to clean up emails that came in over the weekend. I send out a statewide press release for a client and promote my weekly blog post that went live a few minutes ago. I’m wrapping up my last “early morning” work session when…

6:40am – Tiny feet come loudly stomping down the stairs. “Hi Mommy!” smiles my older son. While there is more work to be done, I close my laptop and switch into mom mode. The next hour or so is a whirlwind of making breakfast, making beds, changing two tiny bodies, breaking up fights, packing lunches and finding a moment to brush my teeth.

8:00am – Today I take both boys with me to the YMCA where they’ll hang out in the kids’ room for about 2 hours. It’s free childcare, they burn off some energy and I get some more work and personal time. At this stage in life, my YMCA membership is my ticket to sanity.

8:40am – After getting in some cardio, I take a quick break to knock off a few work tasks before heading into my workout class.

9:00am – Maybe the best hour of my day – I put aside all thoughts of work or kids and focus on re-centering myself with a really good workout.

10:00am – I have ½ hour of child care time remaining that I use to check in on my clients’ social media postings for the day. I also have a standing client phone call every other Monday that takes about 15 minutes. I knock this out and go pick up the kids. It takes us about 15 minutes to make it to the car, but I finally get everyone strapped in safely without forgetting anything. Mom win!

10:30am – We arrive back at home where our live-in Au Pair is now on duty. Karen starts an activity with the boys while I grab a quick shower. I have to step in to address a tantrum, caused by an Oreo cookie, before grabbing my lunch bag, kissing the boys goodbye, explaining (3 or 4 times) where I’m going and when I’ll be home, and then I jump in the car with a deep breath. I made it out of the house before 11am!

11:15am – I drive a quarter mile to Messiah College’s library where I’ve been doing a lot of my work lately. It’s free, comfortable and very close to home. Unfortunately, my home office isn’t an ideal work space when they boys are being watched in our home. Plus, it’s nice to be a new setting for a few hours.

2:30pm – I’m finally caught up on emails and tasks that have come in throughout the morning. I’ve scheduled three client meetings for later this week, booked a great deal on a Mexico vacation for later this year (we’ve earned it!), wrote a new blog post and reviewed my presentation that I’ll give at an educators’ conference in Altoona tomorrow. Coffee break!

3:00pm – I do a phone interview with a client to gain more information for a promotional article I’m writing for them. I wrap up the call and pull together the article quickly, since it’s fresh on my mind. I’m well ahead of my client task list this month, which is good because I have a few additional projects and clients I’ll be taking on later this month that will require extra time. Over the next week, I’ll also spend 3 days on the road presenting to 18 school districts at three different conferences. This is why I work hard to clear my bandwidth as quickly as possible so I can jump on extra opportunities as they present themselves.

4:00pm – I’m in a good spot to put away work for the rest of the day. Most days I head home early to spend some extra time with the boys. Or sometimes I’ll run an errand. Today I need this extra time to catch up some reading for our church group that meets tonight. This is a relaxing way to ease out of the work day.

5:30pm – I get settled back at home while our Au Pair, Karen spends time with the boys outside. I call everyone in for dinner. Before Karen, dinnertime was really stressful with kids wanting to play and mom needing to cook. Having an extra set of hands in the evenings is so helpful – and it allows me to be more present with the boys.

6:15pm – We leave as a family to go to our friends’ house where five couples from our church meet bi-monthly. The kids play with Karen and another sitter downstairs while the adults get some meaningful time to talk and discuss our current book series “Love and Respect.”

8:30pm – We are back home and it’s straight to bed for the boys. It takes a little time for them to wind down, but with enough books, songs, kisses and glasses of water, we close their doors for the night.

9:00pm – For the next hour, my husband and I spend undivided time together. Sometimes this is catching up on our favorite TV show, sometimes it’s sitting on the front porch and talking about the day, other times it’s the necessary evil of taking care of some household tasks or making decisions on things to keep the household running smoothly. No matter how we spend this hour, I’m grateful to spend it together.

10:00pm – No later than 10:00pm, we’re in bed and recharging to run a different, but equally busy schedule tomorrow. Here’s to hoping there’s no 4:00am wake up calls tonight!

Now that’s you’ve seen a glimpse into one of my many different daily routines, does it feel similar to your own or completely different? It’s been nearly a decade since I’ve had a strict 8am-5pm work schedule. Even before kids I remember it not meshing well with my personal work style. I imagine that would only be amplified now. I love the freedom and flexibility of being a mompreneur, but I accept that it comes with unique challenges, constantly changing schedules and a lot of juggling.

What routine have you found to give you the best work-life balance? Is it something you currently have or want to have? Join in the discussion by leaving a comment below!

 

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5 Common Legal Mistakes That Can Ruin Your Startup (Contribution from Michael Deane)

The following post comes to us from marketing entrepreneur, Michael Deane, who is the founder three businesses and currently working on his next startup venture. Be sure to learn more about Michael in his biography at the end of this article.


legal mistakes

Alan Moore once said that ideas can change the world.

And isn’t that what all startups start out as? An idea that we hope will change the world?

While we are busy brainstorming and developing theories and ideas, coming up with the next product that will shake the ground we walk on, the business side of our business creeps up on us, and lurks there in the dark, waiting to pounce at the most opportune moment.

As a business owner, I can tell you two things: there will be about a million things you would rather do than read laws and regulations, draft contracts, do your taxes and fill out all the finger cramping paperwork needed to register a company. However – and it’s a big however – without the dull stuff, the fun stuff will not quite pay off as you hoped it might.

In order to hopefully save you some of the potential trouble down the line – here are my five legal missteps to avoid at all cost.

Not Knowing the Difference between a Corporation and an LLC

One of the most common mistakes you can make very early on is not even thinking about the different options to register a company. Naturally, the choice you make will mostly depend on where you live in the world, but the actual legal structures are quite similar, no matter what name they go by.

You can go for a sole proprietorship, a partnership, a limited company, a limited liability corporation, or a full blown corporation. The reason why this is important is quite simple: taxes. There’s also the issue of personal liability, which is again more important than you may initially think.

Weigh your options very carefully before you actually start this process. Some countries offer the option of registering your company online, which involves less hassle than having to walk from office to office to do it. There are also very different fees involved, and the necessary number of signatures can also vary.

As always in business, research is your friend, so do it right, do it early on, and save yourself the legal trouble later on.

Not Bothering to Protect Your Intellectual Property

When I say intellectual property, I don’t only mean secret recipes, production secrets and unique service ideas. Your intellectual property may be something as seemingly simple as a logo or a brand catchphrase. And while it may not seem too important early on, it may become a game changer in later years.

Trademarking any unique designs can protect your assets and save you from intellectual property theft. If you’ve ever seen Dream Girls, you will have heard the two versions of the “Cadillac Car” song – don’t let that happen to you.

If you have also come up with a new production system or even a new blend – patenting it can turn into a valuable asset.

Failing to Grasp the Importance of Contracts

A contract is a legal document in place to protect all of the parties signing it. When you think about it, you would never consider working with a client without one, right?

However, as you are starting out, you may feel it is easier to operate without them. Having to get a client to sit down and read through a couple of pages can be more difficult than chatting about a deal online, and shaking a firm hand.

To save yourself a lot of unnecessary headaches, draft a contract that will protect you – especially in case a client fails to pay an invoice. This happens more than you can imagine, and a contract that ensures you will get paid is a lifesaver.

While there are thousands of ready-made contracts available for download – you will be much better off if you have a template contract drafted by a professional attorney. This way, you ensure that the specifics of your business and the service or product you offer are taken into consideration, and that you are not overlooking a very obvious clause that may not have made its way into an online contract.

Googling for Help

While Google is often our best friend – it is the worst place to go for legal advice. While there are countless blogs and forums that can offer some great business tips, productivity hacks and motivational speeches – don’t ask the internet to tell you how to get out of a particular legal issue.

You will undoubtedly find an answer you will like, an answer you will find helpful and an answer that seems right – but no one can guarantee it will actually do the job.

Take everything you read online with a grain of salt (including this very article) and think things through yourself. We have become so dependent on having all the information in the world at our fingertips that we can forget to use our own common sense to solve a problem.

Being Unclear about Company Roles

Knowing who does what and is responsible for which aspect of the business is not only important from the legal standpoint. The law will need to know who the legal representative of your company is, and who is liable for what. Thinking about this early on is very important.

While there may only be a handful of employees in the company right now – that is likely to change, if the idea I mentioned at the beginning was sound. Figure out who will be the face of the company, who will be responsible for the financial side, and who will be the liable one, in case things go south. This is where the type of company structure you choose comes into play again.

I hope these five tips will help you as you set out to chase your dreams. And that 400 years from now, your idea is still changing the world!


Michael DeaneAbout the Author: Michael Deane has been working in marketing for just under a decade, and has successfully launched three of his own businesses. Today, he runs a small business blog at Qeedle, and is working on his next big venture idea.

 

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Quick Guide to Creating the Right Brand for Your Business (Guest Blog by Gemma Reeves)

The following post comes to us from Gemma Reeves, a freelance writer and entrepreneur. Learn more about Gemma in her bio at the end of the article. Be sure to learn more about her business here.


Quick Guide to Creating the Right Brand for Your Business

gemma guest blog

Any entrepreneur will tell you that establishing and growing your own business is by no means an “easy” career path. Once you have taken the initial steps to build a business model, tasks seem to rain down endlessly in front of you and you may neglect a few important things that greatly matter for your business, like branding.

Whether yours is a small or large business, serving local or international markets, branding is equally important. Creative and effective branding can give your business that edge against your competitors, which is of huge value especially when you are just getting started. Many business owners understand that branding is an essential part of their businesses, but can’t really put into words why.

Before the boom of digital advertising, businesses didn’t have to put as much effort into refining and reinventing their brand as much as they do now. Years ago, branding was simpler. Brands used names, slogans, logo designs, and other symbols that were a fairly obvious reflection of the products and services of the company. Today, these elements are still the basics of branding; however, brands as a whole have become far more sophisticated and less literal. They’re discrete, playful, creative and innovative.

What’s required now for a brand to stand out is it must tell a story, make people feel something and be remembered even when competing against the onslaught of advertisements we’re exposed to every day. In many different ways, a business’s brand drives lasting public perception that can lift you up or cause you to come crashing down.

Spectacular Marketing founder Mark McColluch states that, “You have a brand whether you like it or not. It’s best to embrace that and find the best way to connect your brand with your target audience.” The way your company answers phone calls, addresses customer concerns on social media, and supports the community are all a reflection of your brand.

Having a strong and effective brand is no mistake and its never by chance. Businesses who do this well have a strategy and a team dedicated to implementing this strategy, continuously refining it. More than simply “looking pretty,” the most effective brands achieve the following objectives:

  1. Clearly and consistently communicate the problem your business aims to solve
  2. Reinforce the values and credibility of your business
  3. Elicit the desired emotions from your target audience
  4. Move your target audience to take action (i.e. purchase your products or services)
  5. Make loyal customers
  6. Remain top of mind

Sounds great right? But how do you actually go about accomplishing this? The detailed blueprint to answer that question is far more than what we can summarize in this blog post; however we can offer you some initial and ongoing steps you should take to get started in the right direction. Take a look!

Develop Your Brand Strategy

A consistent and lasting brand is the result of strategy. This may take several months, and ongoing tweaking to reach its stride, but with time and effort you can build a solid branding strategy for your business.

Your strategy should include clear objectives and specific tactics to reach these objectives. It should also include the adjectives and emotions you want to evoke with your brand. How do you want to make your customers feel? What do you want to be known for? These keywords and phrases should drive the focus of your strategy and ultimately the design of your brand.

Research Your Competition

Branding is not just about your company. It’s extremely smart to also study your competitors’ branding strategy. How is the target audience responding to their brand? How does their branding compare to yours? How can you differentiate to stand out? These questions and more should be answered in your research. Most importantly, remember to do everything with integrity and authenticity. Getting dirty with your competitors will foremost reflect poorly on your business.

Be Consistent

Brand consistency is what results in your brand legacy. All too often businesses work to develop a consistent brand in one area of their outreach efforts, but fail to carry it over throughout every area. For example, the branding of your website should match your business cards, email signature, social media, email templates, marketing materials, etc.

Brands that remain consistent throughout time are more likely to gain a stable place in the market and more efficiently use their marketing resources. They don’t waste energy reinventing the wheel every time they roll out a new product or promotion, rather they know to always begin with their existing brand for design inspiration.

The Bottom Line

Anything worth doing is worth doing well. This absolutely applies to the branding of your business. Especially for new and growing businesses that face much competition, your brand can make you memorable, move people to take action and build a loyal customer base. Without a strong and consistent brand, your business will be washed away with each new wave of competition. The most effective way to prevent this from happening is to prioritize creating and implementing a branding strategy right from the start. In doing so, this early investment in your business will reap huge dividends months and years down the road!

Does your business prioritize its branding? Why or why not? Share your thoughts and expertise by commenting below!

gemma reevesGemma Reeves is a seasoned writer who enjoys creating helpful articles and interesting stories. She has worked with several clients across different industries such as advertising, online marketing, technology, healthcare, family matters, and more. She is also an aspiring entrepreneur who is engaged in assisting other aspiring entrepreneurs in finding the best office space for their business. Check out her company here: FindMyWorkspace

 
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Posted by on April 23, 2018 in Business & Success, Life

 

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Top Things Every College Student Needs to Do Before Graduation

college graduation

A few weeks ago I had the pleasure of working with some Penn State undergrads to mentor them on the steps they should take right now to better position themselves for a career in the field of communications.

I will tell you that the post-graduation job hunt was rough when I was in school, and it’s just as challenging, if not more so, now. Especially for students who dream of moving to a big city and working for a big name brand, the competition is fierce! I was encouraged to see how seriously these college students were taking their studies and internships and how eager they were to learn more about polishing up their personal brand to make them a desirable hire.

Whether I was talking to a freshman or fifth year senior, studying public relations or film and video, I found myself repeating the same core piece of advice. Here’s what I told my mentees, and here’s what I want to tell you to. Building your personal brand, at every stage of your career, is highly important. It’s one of the few things you can control and actively improve each and every day.

So while you furiously continue to send out those resumes and cover letters, scour the internet and refresh your inbox – here’s what you can be doing to make the most of your time spent waiting for a call-back.

Polish Your Resume

Just about every college or university has a dedicated “career services” office that offers some great advice to get you started in the right direction with building a professional resume. That being said, many of my colleagues and I have run into the issue of career services’ advice being slightly different than what we know to be current best practices.

The bottom line here is to first seek initial help from career services, but don’t stop there! Do your own research for resume advice from respected online sources. Also ask alumni or family friends who work in your field (and who will know what information and formatting the industry wants to see on your resume right now) to review your resume. You are likely to encounter differing opinions, and will need to seek balance, but use your best judgement as to who best understands your industry.

Create a Linkedin Profile

Most college students are on Linkedin. If you’re not, well start there. If you are on Linkedin already, how polished is your profile? There are countless articles on best practices for creating a professional Linkedin profile, so again, do your research!

If I had to quickly prioritize the main areas that can make or break a good Linkedin profile, they would be having a professional-looking profile picture, using your personal summary to really “tell your story,” fully and accurately listing your education and job history and prioritizing your list of skills to increase your SEO.

Treat it like any of your other college projects, giving it your attention to detail, creativity and technical know-how. After all, building your personal brand is likely the most important project you’ll ever work on!

Build (and Organize) Your Contact List

Growing your personal brand is similar to growing a business’s brand in that you need to establish a quality list of contacts (potential leads, referrals or employers). Throughout your high school and college career you have made quite a few professional contacts, whether you realize it or not.

It’s important to take the time to capture these contacts and organize them in an excel spreadsheet. Take an afternoon and list out anyone of influence that you know, or know through someone else. These could be local business owners in your hometown, contacts from a past job or internship, your professors and faculty, or friends’ parents. Don’t discount anyone! Even if they do not work in your career field, think of how many people they know. A contact two or three degrees removed from someone you know personally, just might help you land your dream job.

How you choose to use this list of contacts is up to you, but I suggest sending them a professional email, preferably through Constant Contact or Mail Chimp, announcing your upcoming graduation and highlighting your skills and education. Make a direct ask for these contacts to pass on your resume to anyone they know who may be hiring in your field. Be sure to attach your resume! By making it easy for your contacts to forward this email, you have the potential of reaching hundreds of people who just might be looking to hire someone like you!

Create a Portfolio of Your Work

Now more than ever, college students have all the tools they need to quickly and easily create an online portfolio of work. Especially if your major is one that has great visual components (graphic design, landscape architecture, art, etc.), you simply must have a professional online portfolio of work to be a top competitor in your field.

Wix, Squarespace and WordPress (and many, many more) offer free websites that you can customize and launch in a few, easy steps. Sure, it’s not going to look like a $50k+ website, but that’s not necessary! What’s necessary is showing a potential employer that you are a professional go-getter who is tech savvy and who goes the extra mile. Be sure to link out to this online portfolio from your resume and in email emails you send to potential employers/contacts.

Hone in On Your Career Objective

Does your resume include a clear objective for what you’re looking to get out of your career? If you want to stand out, it’s so important to clearly communicate your “why.” Work to define your career objective, or you can call it your professional mission statement. In about two sentences you should be able to describe your drive to work in the industry and the unique skills you bring to the table.

Best of all, with a clear objective, you will have a strong and polished answer to provide to any potential employer who asks you the common, but often challenging question of “So what do you want this job?”

Scrub Your Social Media

This is a hot topic for our current generation of college graduates. You’ve likely built a robust collection of social media posts and pictures throughout your college career. While the archive of memories are ones you don’t want to forget, they’re better saved offline. You’ll want to dedicate quite a bit of time to carefully “stalking” yourself on social media to remove anything that could even remotely be a red flag for a future employer. Look at your profile through eyes. How do you want to be represented?

Do keep in mind that simply deleting posts and images is by no means a guaranteed they won’t appear elsewhere. You’ll want to also search for your name and any other distinguishing characteristics (such as your college’s name, hometown or major) and see what comes up. If you need help scrubbing some less than desirable search results, or you simply want to move favorable search results (such as awards or honors) up in ranking, I highly recommend Brand Yourself. Seriously, check it out!

Network with Your Professors

This final piece of advice is what I feel is most overlooked by college students and that’s utilizing the network (and knowledge) of your professors. They’re the ones teaching you everything you need to know about your industry, certainly they have a highly influential network. Schedule time to really talk with them about your career goals, ask questions and express and uncertainty or frustration. Office hours are not limited to reviewing class materials.

You will never regret building a personal relationship with your professors who can continue to support you after graduation. On a similar note, be sure to utilize your alumni network. We truly care about you guys and want to see you thrive in the same industry we dedicated our college career to studying. I speak from personal experience when I say it brings us alums great joy to see the next generation succeed!

Do you have other advice to share with college students preparing for life after graduation? Join in the conversation by leaving a comment below!

 
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Posted by on April 16, 2018 in Career, Education, Life

 

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The Best UX and SEO Practices for Your Multimedia Content

The Best UX and SEO Practices for Your Multimedia Content

When maintaining a company website, you don’t want to push out content blindly. Your marketing budget is not best spent on maintaining an online presence just for the sake of it. Rather, you want to strategically select your content to drive engagement and ultimately conversion.

Remember, the goal of your website is to generate leads, engage those leads, turn them into customers and further the relationship by nurturing loyalty to your brand. Unfortunately, you won’t be able to achieve all those things if you haphazardly put together a website and fill it with random and inconsistent content.

The Quickest Way to Push Away Customers

If it’s not easy and intuitive to find and navigate your business’s website, you substantially diminish your ability elicit action. If a visitor experiences slow loading time or struggles to make heads or tails of your website’s confusing interface, you can bet that they’ll leave your site within seconds.

According to Forrester Research, a well-designed user interface can boost your site’s conversion rate by up to 200%. Additionally, only 25% of users venture into the 2nd page of search results. Thus, the importance of a smooth user experience and a fully optimized website is impossible to ignore.

When prospects come to your site, you have mere seconds to make a good impression. Those few seconds are integral to capturing your leads’ attention, communicating your story and moving them into your sales pipeline. Simply put, a stellar interface and an optimized website must be paired with an equally stellar content strategy.

First and foremost, be aware that there is a wide array of content, each serving a unique purpose, that should be carefully considered to be part of your content strategy. Aside from highly valuable blog articles, customer stories/testimonials and white papers, visual content, like infographics, is highly effectively at quickly communicating your message and reaching key demographics. Candidly, visual content is something I know I need to work to increase in my own content strategy!

The Power of Visual Content

It’s estimated that 81% of users only skim content, making how you organize and present this content increasingly important. Moreover, studies have found that posts with images increase engagement rates by a whopping 650% compared to text-only posts. It’s also worth noting that video content attracts 3x more engagement than text-only posts.

Whether it be blog articles, images, infographics, videos, tutorials and animations, white papers, or podcasts, every type of content you produce must be optimized for your users as well as search engines. It’s a delicate balance between the two, but the end result is a substantially higher reach for your content that maximizes your marketing/public relations dollars.

Appealing to Customers vs. Search Engines: A Delicate Balance

Admittedly, optimizing your web content can prove challenging and time consuming. It takes technical know-how and a ton of analytics to process and apply into practice. Often, this sort of time and technique is not something many business owners have to spare. For clients whose business requires a highly technical content strategy, I often recommend they enlist the help of a creative agency to tackle this workload with efficiency and expertise, leaving the business owner more time to do what they do best. In this relationship, I serve as the project manager and lead content developer, who focuses on producing relevant, high quality content, while the creative/SEO agency focuses on the optimizing the content for search engines.

As I mentioned above, it’s a delicate balance and I can’t stress that enough. Speaking from the public relations side, you can’t overly conform your content to “play” the SEO game otherwise you risk producing content that is loaded with keywords and awkward sentences to fit these keywords, but loses its “human” element. While this content engages search engines, it will not engage your customers!

I hope this brief intro into developing an effective digital content strategy for your business has sparked some new ideas, and possibly some critical questions for you to consider. If you find yourself hungry for more insight, I recommend taking a look at this infographic by Micro Creatives on the best user experience and SEO practices for your multimedia content. Not only is it filled with valuable, easy-to-consume information, it also demonstrates the effectiveness of incorporating visual content into your overall strategy!

The Best UX and SEO Practices for Your Multimedia Content.

What burning questions have I left unanswered (I anticipate many!)? Start a conversation by asking your top one or two below. If it’s outside my expertise, I’m happy to enlist my network of SEO experts to chime in!

 
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Posted by on March 26, 2018 in Business & Success, Life

 

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The Size of Success: A Profitable Business Doesn’t Require a Big Business

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


GoldfishWhenever someone asks me what I do for a living, I’m finally at a point in my life where I’m excited and proud to tell them about my entrepreneurial journey and some of the great experiences it has provided along the way.

When I held previous jobs and was asked this same question, I always felt as though I was making excuses, downplaying my position or glossing over my current career to talk about the career I one day aspired to have. It’s an incredible feeling to be living your passion every day as a small business owner, but I believe some misconceptions still exist about our measure of success. This most often rears its head when the inevitable follow-up question to owning my own business is, “How many employees do you have?” The unexpected truth is, it’s just me. I’m a sole proprietor, or S-Corp, and I’m small by my own design.

Small By Design

Not every business will or should follow the template of growing by X number of employees every year. The fact of the matter is that it’s not every business’s model to grow in this direction. Depending upon the service or product, it’s simply not necessary. And if it’s not necessary to have this many employees, why carry the extra overhead and liability?

Outside of my residual monthly clientele, new or one-time projects for which I’m contracted are very unpredictable. In one day I can receive multiple new leads or things can be quiet for weeks. As a business of one, I’m able to tuck my tail and reduce my overhead to nearly zero when I’m in a business building phase. And when I’m swamped with work and requests for services, I can easily call upon my network to contract out certain work that’s more efficiently handled by their expertise.

I love contractors and freelancers for the very same reason I am one to so many businesses. When times are great you can go full steam ahead and as soon as work slows down, you can cut back and preserve precious capital. Bigger businesses can’t do this as easily. They’re stuck with fixed expenses like rent and salaries that need to be paid regardless of cash flow. Another major benefit I see to being a business of one (at least for right now) is that I am accountable to my clients and that’s all. I don’t have to worry about keeping regular office hours to also be accountable to employees. I can travel as I please, work from home, set my own schedule and take vacation without the slightest sense of guilt so long as I maintain my work for my clients.

While being small by design is not a luxury every type of business can afford, I highly recommend enjoying it for as long as you can. So long as you don’t measure your success by the size of your office or staff, this is a very strategic and enjoyable model for an entrepreneur.

The Measure of Success

What do you commonly use as the measure of success for a business? I know before I began my own, I was guilty of asking the common questions of “How many employees do you have?” or “Where is your office located?” to judge the legitimacy of a business. I’ve since had my eyes opened to the endless varieties of business structures that exist and most surprisingly is that I really have not found a strong correlation between size, structure and success. What I have found is a strong correlation between success and the type of leader running the business.

Having been down a similar path, I’m now profoundly more impressed with a small business (especially those consisting of one person) that provides the same perception and level of service as a firm two or three times its size.

At the end of the day – or the fiscal year, rather – the profitability and success of a business is not determined by the number of employees or square footage of your office space. What it is determined by is your drive and dedication to seeking out new clients, providing exceptional service and functioning above the level of your competitors. And for me at least, I can efficiently and comfortably accomplish this right from my home office!

Have you ever owned or worked for a business that was small by design? How did you measure your success if not by the number of employees or size of your office? Share your thoughts with us by commenting below!

 

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How to Get More Positive Customer Reviews on Social Media

social media reviewWe live in a day and age when most people turn to technology to answer just about any question they have. Siri, Google and Alexa are usually within arm’s or ear’s reach to answer everything from “What’s the weather in Seattle on Wednesday” to “When was George Washington’s birthday?”

Not receiving immediate input on something drives us crazy! Think about the last time you couldn’t recall an artist or song title. You likely went straight to technology to provide an answer, rather than waiting for it to eventually come to you.

Let’s not forget about social media. We spend an increasing amount of time on social platforms where we absorb a wide variety of information from life’s most previous milestones to utterly useless, yet highly entertaining videos and articles. What’s important about social media to ecommerce businesses is its influence over people’s buying habits. And while sponsored posts and advertising campaigns will continue to be highly influential, people will still gravitate toward a business’s customer reviews on social media before they ultimately purchase a product.

According to this infographic created by 16Best.net on “Social Networks and their importance in Ecommerce Gateways,” positive social media reviews increase the conversion rate by 133% for mobile shoppers. Additionally, the more people that positively respond to reviews through comments and likes help to improve the brand perception for 71% of shoppers. Positive product reviews also bump up a product price by 9.5%.

how social reviews increase sales

It’s clear that positive customer reviews on social media pack a powerful punch for increasing brand value. But this begs one very important question…What can I do to get more positive customer reviews on social media?

  1. Foremost, focus on delivering exceptional service. Don’t fall into the trap of misplacing your focus on simply collecting as many customer reviews as possible. Your primary focus should be on delivering quality and satisfaction to your customers. As a result, these happy customers are going to be far more inclined to take the time to leave a review.
  2. Make your product review process easy and immediate for customers. Identify your most influential social media platform and direct your customers to leave reviews there. Customers don’t have the patience to leave reviews on 5 different sites, so be sure your call to action is clear and direct. Next, make sure you spell out the process for them in minimal steps. If you email them asking to leave a review, include links directly to the page to leave a review. Keep it short, make it easy and you will earn more customer reviews on a consistent basis!
  3. Give customers an incentive. We live in a “What’s in it for me?” culture. Applying this to customer reviews means to want to offer an incentive to leave a timely and helpful review of your product. Some business offer a discount or free sample as a thank you. Think about what’s feasible for your business and be sure to promote this incentive.
  4. Don’t expect it to happen organically. Very few customers take it upon themselves to offer a product review without any sort of ask or reminder to do so from the business. Furthermore, these unsolicited reviews tend to be polarizing – either very positive or very negative – because those extreme cases are when most people feel the need to provide a review. Don’t miss out on the “silent majority” by failing to directly solicit customer reviews as part of your marketing strategy.
  5. Monitor and respond to customer reviews. Make sure that someone in your business is assigned to monitoring customer reviews. For the positive ones, respond with a thank you or possibly follow-up with the customer to see if they have the potential to be a brand ambassador. For negative reviews, also be sure to follow-up quickly to address any issues and right the customer’s wrongs. In doing so, the customer may choose to leave a follow-up review that’s positive. If nothing else, other people browsing your reviews will see your commitment to customer service which will counteract the review’s negative impact.
  6. Show gratitude! Thank each and every customer for their review, either by commenting on the review or sending them a follow-up email. If you choose to implement an incentive program, this provides the perfect opportunity to touch base with the customers and offer thanks when you provide them with their discount or sample product.
  7. Integrate customer reviews into your marketing strategy. After investing your time, and possibly some free products to build up your customer reviews on social media, be sure to get the most out of them by integrating your reviews into your ongoing marketing strategy. You may choose to share some of the reviews on your website, in e-newsletters or feature them as part of your paid social media advertising campaigns. Given how influential customer reviews are to ecommerce, you want to put a spotlight on the great ones to increase the impact they have on new customers.

Are you struggling to engage your customers to consistently leave reviews on your social media pages? Share your hurdles or ask a question so we can help lend some advice!

 
 

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