How to Give Customers What They Need, Not What They Want

Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough decision to either give a business what they want or to give them what they really need. If you are lucky, these two areas overlap and you look like a … Continue reading How to Give Customers What They Need, Not What They Want

Taking a Cue from Mother Nature

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that's been shared. Enjoy this month's treasure - and if it inspires you - be sure to share it with family and friends! “Nature does not hurry, yet … Continue reading Taking a Cue from Mother Nature

The 4 Most Powerful Words You Can Ask Someone

Both in life and in business, we experience individual struggles that cause us stress, frustration, anger, embarrassment and overall contribute to one of those “really bad days.” What’s worse is that because these struggles are uniquely our own, we often feel like we are completely alone when it comes to overcoming them. Feeling the need … Continue reading The 4 Most Powerful Words You Can Ask Someone

Good, Cheap, Fast: The dilemma of providing ideal service

Just a few days ago I was in a local mechanic’s shop and amidst the shelves stacked high with dusty papers and some foreign-looking objects that were likely common knowledge auto parts, there was a simple sign hung on the window that looked into the garage. It read, “We offer three kinds of service: Good … Continue reading Good, Cheap, Fast: The dilemma of providing ideal service

A Penny Saved Is More Than A Penny Earned

As far back as the 17th century, the idiom we now know very well, “A penny saved is a penny earned,” was first quoted. And though the true author of this phrase may be up for debate, the meaning is quite clear. It is just as useful to save the money we have as it … Continue reading A Penny Saved Is More Than A Penny Earned

When To Hit Delete: Starting over is NOT the same as giving up

There are some weeks where my Monday blog topic clearly presents itself. It’s an obvious epiphany, life lesson or a piece of business advice I’m thrilled to share. But there are some weeks where finding an inspiring blog topic consumes more time and energy than some of my biggest work projects. Because this blog is … Continue reading When To Hit Delete: Starting over is NOT the same as giving up

You Don’t Need the Best of Everything To Make the Best of Everything

Sometimes I don’t know what to count first. My blessings—or the little moments in life that make me stop and want to count my blessings. It was the second or third time I’ve used this particular cashier at a local shop. It’s the type of job that garners little respect or attention, no matter how … Continue reading You Don’t Need the Best of Everything To Make the Best of Everything