How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)

The following post comes to us from Keith Coppersmith, an experienced business consultant who serves small businesses and startups. How to Master Customer Support for your Small Business Did you know that 51% of customers stop doing business after just one negative experience? Research further shows that businesses lose over $62 billion every year on poor … Continue reading How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)

Stop Making Project Management Complicated

As a business owner, project management is right at the top of the list of core services I provide to my clients. I ensure the deadlines we set any myriad of communication projects, are met and that at any given moment, I know the status of the project and who holds the ball to move … Continue reading Stop Making Project Management Complicated

Overcoming Writer’s Block with Automatic Transcription

If you’re a writer — of books, essays, scripts, blog posts, whatever — you’re familiar with the phenomenon: the blank screen, a looming deadline, and a sinking feeling in your gut that pairs poorly with the jug of coffee you drank earlier. If you know that rumble all too well: this post is for you. Maybe it’ll help you … Continue reading Overcoming Writer’s Block with Automatic Transcription

How To Make Your Startup Business More Efficient Now (Guest Blog by Kiley Martin)

The following post comes to us from Kiley Martin, a Philadelphia-based freelance writer, editor and blogger. Increasing the efficiency of operations should be a primary goal of all business owners . However, enhancing business productivity often falls by the wayside when workload increases. People push things off and get stuck in the same old routines. … Continue reading How To Make Your Startup Business More Efficient Now (Guest Blog by Kiley Martin)

Why You Should Become A Lifelong Learner

The first 22 or so years of our lives are consumed by education. Our full time job is to learn as much as we can about the world around us and narrow our focus on a specific area that we hopefully will turn into a career. But once we’re launched into the real world, this … Continue reading Why You Should Become A Lifelong Learner