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Best Practices for Internal Communication During a Crisis

BEST PRACTICES FOR INTERNAL COMMUNICATION

We have touched upon the topic of crisis communication before, but there are many more aspects of this valuable area of PR we need to cover. While it may not be the most comfortable or pleasant topic to discuss, it’s fundamentally important to your customers, employees and ultimately your brand.

Crisis communication certainly includes how you communicate a consistent message to the media, but it also covers how you communicate and handle such matters internally. An informed and empowered staff can be among your greatest assets during this challenging time. Let’s now look at five best practices for executing an internal communication strategy should your business experience a crisis.

Keep an updated contact list of staff emails, phone numbers and addresses.

Empowering your staff with consistent messaging is one of the smartest and most helpful things you can do during a crisis. Make this process as easy as possible by keeping an up-to-date list of employee contact information. During a crisis, you will not have the time nor the resources to locate this information if it is not readily available. Plan ahead and gather this important information and commit to updating it on (at least) an annual basis.

Establish a quick and efficient means of communication.

With the updated staff information, you’ll want to prioritize how you will use it to communicate internally during a crisis. Email is likely going to be your most effective option. It’s important to stress to your staff that they should regularly check their email so this information is not overlooked.

Don’t rely on just one means of communication. Especially in a serious and time-sensitive crisis, you will want to communicate the details, and your response to the details, in several different ways. Establish a door-to-door messenger system in which someone from your staff can go to each office or cubicle and share the information via a written memo or even verbally. For extreme situations, establish protocol for a company-wide meeting. Gather in a common space for a quick briefing about what’s going on and how it will be handled. This also provides the valuable opportunity to ask you any questions or voice their concerns directly.

Set a policy for social media sharing in a crisis situation.

In our world of ever-growing technology, social media is readily available. Your staff may take to these communication channels with improper or false information should you not have a policy in place. It is recommended to make it clear to all staff that posting to social media accounts regarding sensitive business-related matters, like a crisis situation, is not allowed. Be sure to explain that this is in the best interest and safety of everyone involved. You can also empower your staff to report any social media posts that may breach this policy so they can be addressed immediately.

Share with them the news you plan to share with the media and community.

Once you’ve established your core messaging, keep your staff apprised of the statements you plan to make public. Share this via the internal communication channels we just discussed. Especially for situations that immediately impact their safety, or changes something about their normal work schedule (i.e. a closing due to an environmental crisis), this information should be communicated quickly and directly. Don’t wait for the media to do it for you!

Empower staff as your advocates by equipping them with the appropriate facts and planned-out media responses.

Again I will emphasize the importance of empowering your staff with accurate and timely information so they can help communicate these details with their networks. Let them hear from you directly before they receive the information from other, less substantiated sources. Your own staff can be some of your best and most powerful mouthpieces to the community. Make sure they have the facts they need to help you manage your crisis and maintain a positive brand!

Do you have a crisis communication plan in place? Share how you would handle your internal communications in the event of a crisis!

 
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Posted by on January 11, 2016 in Life

 

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8 Reasons Why We Never Have Enough Free Time

8 Reasons Why We Never Have Enough Free Time

Think of the last time you went a whole day without doing something that could be considered work. Whether this is catching up on emails over the weekend, working ahead on a project after the kids have gone to sleep or spending what should be leisure time overexerting yourself cleaning the house, tending to the garden or sorting out a closet.

If you’re lucky to have recently enjoyed a fully unplugged vacation, you are in the rare minority of people who can actually recall a day in which they have not worked. What’s worse is that most of this “work” is self-imposed when really leisure time would totally be acceptable. We are creatures of habit and work has become a habitual part of our daily routine that gives us comfort and security.

As Americans, our growing addiction to using every ounce of our day doing something productive has greatly impacted the way we view and distribute our free time. We are now wired to always feel like free time is this luxury we can never afford when really it’s surrounding us all the time. We simply cannot break out of our habit of busyness to enjoy it.

After some deep reflection on the way I personally view and use my own free time, I want to share with you 8 reasons why I believe we feel we never have enough free time (even when we do). Take a look…

We quite literally see time as money.

Back in the 18th century, the clock was first used to synchronize labor. Ever since then, our society has grown an increasingly strong correlation between time and money. We are paid by the hour, bill by the hour and even if we’re salaried or paid on a per project basis, we still know approximately how many hours we’re working and how that breaks down into dollars.

In our minds, time is money. This is why we worry more and more about spending, saving and profiting from time.

Busyness is a badge of honor.

Centuries ago, only the wealthy were afforded the luxury of free time. Now we no longer see free time as a luxury, but as a sign that we’re not working to our full potential or that we are not needed. Think of the typical office environment. The people who are deemed dedicated and successful are often the first to arrive in the office and the last one to leave for the day. Sometimes it even becomes of competition over who is willing to skip lunch, forgo bathroom breaks and steer clear of water cooler talk just to appear the busiest.

Our society now sees the busy person as the more valuable person. Clearly they must be more talented and in higher demand if they have nonstop work to do, right? With busyness as the new indicator of success, free time makes us question our self-worth.

The more we feel our time is worth, the stingier we become with how we spend it.

As we continue to link the relationship between time and money, here is one more reason why we never feel like we have enough free time. It’s because we overvalue what our time is worth. We keep moving the target for how much we should earn per hour, always striving for more. Because for many of us, this amount will never be enough, we struggle to find any leisure activity that is worth the opportunity cost of not working (thus not earning money) for this amount of time.

The thought of “wasting time” is causes more anxiety and stress than we realize.

And because we see time as money, it now has a real value to us. Anything that is valuable seems scarcer, therefore we see time as this resource we cannot afford to waste. When we have free time, our habitual minds tell us to use it to do something productive or something that will earn more money.

We feel comfortable and secure when we are spending time working. It’s what we know and what we ultimately crave. If someone were to take away your means to be productive for a day (cell phone, computer, tablet and internet connection), how anxious and stressed would you feel? See how long it takes people to realize the internet isn’t working in a coffee shop and you’ll see this scenario play out before your eyes. You would think the oxygen had been “turned off.”

Choices raise the opportunity cost of leisure time.

There are so many ways we can spend our free time and this often results in the paralyzing inability to spend it at all. We struggle to narrow down our options and stress over the opportunity cost of picking one thing over another. Simply put, we overthink how we spend our free time and then default to the easy and familiar option of work.

We can earn more money, but we can never earn more time.

One of the biggest traps we fall into is deferring our happiness for this mythical moment in the future in which we will finally enjoy the fruits of our labor. The reality is, we will always keep pushing this goal further and further away with the promise that the end result will be even bigger and better if only we work a bit harder for a while longer.

As we work hard to earn more money to one day afford a life of leisure and happiness, we are using up prime hours that could make us very happy right now. The bottom line is that we can earn more money, but we can never earn more time.

Instant gratification breeds impatience.

Yet another reason why we can’t seem to enjoy free time is because technology has us so high strung. We want instant access and gratification for everything we do. Leisure activities become stressful when we feel like we are being inefficient with our time – which is the whole point.

I know I personally feel annoyed or panicked when I try to stream a movie and the internet is slow. I get impatient and usually check emails or answer texts while I wait. Or think about spending a day at an amusement park. Not only does it cost a lot of money, it also requires a lot of time to wait in line, sometimes several hours for a single ride. For these reasons, many would agree that a trip to an amusement park feels anything but leisurely.

We are surrounded by constant reminders that our work is never done.

Even if we dare to take a break and use some of precious time to do something that is unrelated to work, we can never fully escape. Our phones, computers and tablets seem to always be within reach. Our deeply rooted habits tell us we should be refreshing our emails or answering any call that comes in “just in case it’s an emergency” (though it rarely ever is).

One of the biggest reasons why we don’t feel like we have enough free time is because we never actually experience being completely disconnected to the point we couldn’t answer a work email even if we really wanted to. If you haven’t taken a vacation somewhere where internet simply isn’t an option, I urge you to do so this year (think tropical island, secluded cabin, etc). Shutting off your phone and stowing it away for a few days is one of the best things you will ever do to find true relaxation and redefine your self-worth beyond your hourly billing rate.

Do you share in some of these reasons why we never seem to have enough free time? Do you have others to add to the list? Share your thoughts by commenting below!

 
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Posted by on September 28, 2015 in Business & Success, Time Management

 

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Finding a New Perspective at 13,000 Feet

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


Not much in life shocks or scares me anymore. I’m not an adrenaline junkie or immune to fear, but I just haven’t experienced much in my daily life lately that has gotten my heart racing. I began to question whether I was apathetic to life or just not pushing myself outside of my comfort zone, so I decided to take an extreme test of fear, courage and insanity to find the answer. I decided to go skydiving.

Throughout the whole experience I was most apprehensive about kneeling at the door of the plane, looking down at a world so small, it’s barely recognizable…and not feeling a single thing. How sad would it be to discover that life isn’t enough to satisfy you? With everything beautiful and wonderful to experience in our world, I think the worst emotion to suffer through is the lack of emotion altogether.

Skydiving proved to me that I am very capable of feeling every emotion and in rapid succession. As the door opened and I inched my way toward it, I had no time to over-think what was happening—I jumped. And like that, I was free falling to the earth for close to a minute. In those 60 seconds I experienced doubt, fear, confusion, lack of control, excitement, happiness, appreciation, love and pride. When the parachute successfully released, I felt an unexpected sense of calm. I was still falling rapidly toward the earth, but in comparison to free falling, I was relaxed and content to just enjoy the ride.

By the time I landed, sitting in the grass, all of the stresses that had seemed so overwhelming must have blown off me on the way down. The only way to describe how I felt is to compare it to having just gotten the most amazing massage. I was so relaxed and almost in a dream-like state, my heart rate might have been 40 beats a minute. I understand how ridiculous this sounds, comparing skydiving to a massage, so I don’t blame you if you don’t believe me—I wouldn’t have either 24 hours ago.

I loved my experience, but I’m not “addicted” to this extreme sport and I may choose to never go back. I think I’ve gained from it everything I needed to and I don’t want to risk a second experience tarnishing the spiritual awakening it was for me.

When you’re free falling 13,000 feet above the earth, your mind can focus on little else but finding the energy to breathe. And maybe that’s what this whole experience helped me to realize. Life is made up of a series of breaths and no matter how stressful or uncomfortable the situation may be, as long as I find the strength and composure to take that one next breath, everything else—just like the world from two miles up—is small in comparison.

First breath out of the plane

Scott during his free fall

Back on the ground, coming off of an adrenaline high!

 
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Posted by on September 7, 2015 in Life

 

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How to Gear Up for Your Busy Season

How to Gear Up for Your Busy SeasonIt pains me to admit that my favorite season, summer, is coming to a close. As we look toward September and beyond, this can often appear to be a black hole of project deadlines, obligations and even more juggling of family activities. Somehow we need all of these things to fit into the same 24 hours in a day we expected so much less out of throughout the summer. It’s a recipe for stress, overwhelm and depression if we are not careful.

The good news is there are a ton of good things that come from your busy season – greater productivity, achievement and organization just to name a few. It’s a great opportunity to wake up and show what we’re truly capable of, but we must be careful to also be realistic with the expectations we have for our schedules and to strategically plan out moments of happiness and relaxation as well.

Take a look at these top tips I highly recommend taking to heart if you hope to make this your most successful – and most manageable – busy season yet!

Start with the big things

Looking at a laundry list of to-items that have to all make it to your calendar can be overwhelming to say the least. But remember that not all of these tasks share the same urgency and importance as one another. Some may simply not even need to be addressed during your busy season at all. Others can be delegated to another staff member or outsourced.

Start by populating your calendar with the “big” events or deadlines that are firmly set. Once you are able to see how these shake out, you can fill in your next level of important items, strategically scheduling them on days and weeks that another big event does not land. If you take care of the big things first, the little things will more easily fall into place.

Map it out long-term

Next, look at the big picture. If you know your busy season runs approximately three months, look at these three months side by side. Based upon your list of priority to-do’s, looking at just one month at a time may tempt you to overload that first month with as many tasks as possible, when that simply isn’t necessary. If a meeting or event can be pushed a month or two down the road with no major repercussions – push it! Just because you can get something done this week or this month, doesn’t mean it has to get done this week or this month. Stretch out your busy season…and maximize your sanity.

Gear up slowly

“Diving in head first” is a phrase we commonly hear in business. Sure, there are some occasions that call for you to jump right in without hesitation or second guessing. But for your busy season, which you can reasonably see boiling to a peak on your calendar, ease into your new schedule gradually.

If you know you will need to get up (a lot) earlier in the mornings to fit in some extra work time, transition your body by getting up just 15 minutes or a half hour early a few days at a time. If you can remember the agony of the sound of your alarm on the first day of school, avoid this by conditioning your body slowly to the “joy” of functioning early in the morning. Apply this theory to working through your lunch hour or getting in a few extra hours before bed. See what works best for you and stick to it!

Say “No”

The activities you enjoyed during your “slower” months, like social coffee meetings or writing daily posts on your personal blog, may need to be moved to your back burner as you gear up for your busy season. These are worthy time commitments when you aren’t overloaded with other client work, but when you hit that crazy time of the year, pull back on these items and focus foremost on the things that are directly making you money. Learning to say “no” now will save you stress and overwhelm in the coming weeks.

Avoid busyness

There is a big difference between being productive and being busy. The first means you’re tackling priorities, making money and delivering results to clients. Busyness means you’re filling your schedule with tasks that simply aren’t priority or don’t need you immediate attention. This relates back to the advice of “just say no.” Be ruthless with your schedule and only take on tasks that are a productive use of your time.

Schedule time for relaxation, personal development and social activities

Having just mentioned everything I did about prioritizing your time with big, important, money-making tasks, I’m also going to stress the importance of strategically scheduling downtime. How is both possible, you say? Put it on your calendar like any other appointment that’s filling your time that week. Make planned relaxation, personal development and social activities part of your busy season, too. Yes, you may need to scale back from what you would normally get to do during your slower months, but personal time is so important for keeping your sanity and preserving your happiness.

Give yourself “carrots” along the way

Speaking of happiness, I strongly suggest dangling some “carrots” in front of yourself to keep you motivated and engaged in your work. Busy seasons are a welcome change because they often result in greater cash flow, but no amount of increased income is worth burning yourself out for months on end. Once you achieve a certain deadline, celebrate with a dedicated afternoon off. Or reward yourself with a rerun of your favorite TV show if you work hard to knock off your biggest task before noon. Too many rewards will undermine your hard work and self-control, but the right balance will keep you refreshed and focused.

Be realistic with your expectations!

Finally, get real with what you’re expecting of yourself over the coming months. The most spectacularly color-coded calendar, planned out by the hour means nothing if it’s completely unreasonable for a human to achieve. We are not robots and even when we need to be functioning on all cylinders, we still need to ease up on ourselves when the mood calls for it. Get honest with your personality type, work style and capabilities – remember to also extend the same consideration to those helping you through your busy season.

Are you preparing to enter a busy season this fall? Share how you plan to prepare yourself to successfully manage this new schedule by commenting below!

 
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Posted by on August 31, 2015 in Business & Success

 

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9 Quick and Effective Ways to Relieve Stress During the Workday

9 Quick and Effective Ways to Relieve Stress During the WorkdayOne area of my life which is a constant work in progress is managing stress. As an entrepreneur, wife and mother, you simply cannot avoid all the triggers that can cause you to worry or feel anxious. I will also admit that my desire to have things fit into pretty little boxes in life doesn’t help in this effort one bit.

Throughout my workday, I can feel subtle signs of stress creeping in. My shoulders get tense, I hold my breath and I get easily distracted. This is something I can’t – and shouldn’t – push through. I need to address the root of the problem and take action to relieve my stress. It’s the only way I can change this mindset and get back to working effectively.

Can you relate? If you have ever experienced stress at work (or even at home), here are nine techniques you can put into action quickly and discreetly to let go of this tension and get on with your day.

Take one minute to simply breathe

When tension sets in, one of the most common reactions is to hold our breath. Do you remember the last time you took a deep, conscious breath? Try it right now. Breathe in and out slowly three times. Not only will this drive oxygen to your brain, it will also give you a brief moment to collect your thoughts and reflect on what’s really weighing on you. I personally tend to carry stress long after that stressful moment has ended, leaving me feeling anxious and “off” for the rest of the day. A few deep breaths can do wonders for restoring a peaceful mindset.

Do a quick stretch

Even at your desk, you can get in a discrete but effective stretch that won’t draw too much attention to you (and make your co-workers wonder why you’re in a full on yoga pose in your cubicle). Lift your arms over your head, look side to side and pull your arms forward while looking down. Focus on whatever seems tight and tense. Stretching, combined with breathing, will get your blood moving and help you to feel more alert. It will also relieve stress.

Get outside

If you work in an office space that lacks windows or natural light, make getting outside for a few minutes throughout the day a priority! Sunlight, fresh air and new scenery are all great stress relievers. This will also boost your mood. If you are feeling particular stressed or tired, get outside and take a few minutes to reflect on how you can improve what’s getting you down.

Mentally list a few things for which you are grateful today

When we’re stressed, we tend to only focus on the problems of our day, but forget about everything that’s actually going right. Make a mental list of all of the positive things you’re taking for granted and appreciate the little blessings of the day. Most of what we’re stressed about are first-world problems anyways.

Browse a collection of inspirational quotes

Over the years, I have compiled a folder on my computer that consists on inspirational quotes. These cover all topics imaginable and are from authors old, new, famous and unknown. Whenever I’m feeling stressed or uninspired, I turn to these quotes. In just a few minutes, my mind is no longer on whatever was bothering me and I have a renewed positive outlook. I highly recommend trying this!

Make positive small talk with a co-worker

As an introvert, I have never been fond of small talk, but I promise it can do wonders for relieving stress. Talk to a co-worker, friend or complete stranger and keep the conversation light. Talk about the weather, plans for the weekend or a funny show you recently watched. When I’m stressed, I love talking to someone who knows nothing about my problem and is simply happy to see me. Realizing there are other, wonderful things in life aside from we are I’m worrying about is a refreshing reminder to not overlook the good all around us.

Look at photos of happy memories

Similar to keeping a folder of inspirational quotes on your computer, keep a folder of some of the best memories – family vacations, weddings, holidays and birthdays. When you are feeling stressed during the workday, take your mind to a positive place and reflect upon happy memories. This will give you a brief distraction while reminding you that the big things in life are really the small things. Tip: Limit each folder to no more than 20 or so photos so that you don’t risk browsing photos for hours as a means of procrastination.

Enjoy a healthy treat

People respond to stress differently when it comes to appetite. Some have no desire to eat at all, which can leave you tired and weak. Others crave junk foods as a coping mechanism, which is equally as detrimental. No matter what camp you’re in, you could benefit from eating a healthy snack when you need a stress relief. Why? These nutrients will provide your body with fuel to combat stress, grant you a break from whatever task you’re working on and give you the peace of mind that you did something good for yourself.

Get off social media

Finally, resist the temptation to turn to social media for distraction. Social media is a great platform for personally connecting with people, but it can also be a stress and anxiety inducer. Have you ever been casually browsing social media and feel your mood worsen? You are not alone. Many people experience this effect as they see the “highlight reel” of everyone else’s life and compare it to their own. Combine this with already being stressed out about other things going on in your life and you have a recipe for disaster.

Stay away from social media and anything that might tempt you to compare yourself to someone else. Everyone’s journey is unique. Instead, relieve your stress by practicing any of the techniques mentioned about (or combine two or three for added effect)!

How do you relieve stress during the workday? Share your tips and tricks by commenting below!

 
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Posted by on June 15, 2015 in Business & Success, Life

 

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Have You Fallen Into the Deadly Trap of Time Management?

time trap

We devote so much time and energy to improving our time management. There are websites, blogs, educational programs and entire shelves in bookstores dedicated to this very topic. After all, time management is the “holy grail” of happiness and success, right? We think it’s what allows us to do it all and do it well, take on more projects, get that raise and provide for our family. But what I’ve recently come to find is that the entire concept of time management is one big lie.

Controlling time, by any means, is simply not possible. There are things we do to make ourselves feel like we are in control. These things, like waking up early, working faster, skipping lunch breaks and staying up late may insulate our happy little bubble of managed time, but there are no more hours in our day and everything comes at the sacrifice of something else.

Technology has only aggravated this problem by making us feel like we can be ever more efficient with our time by being hyper-connected and multitasking every hour of the day. We think that if we can get more done today, that tomorrow will be less hectic, that tomorrow we will have time for our hobbies, that tomorrow we will be less stressed and more happy. But tomorrow is a moving target and every day is just as busy as the one before because we simply aren’t able to manage time.

Don’t believe me? Here are a few of life’s truths that have helped me to recognize the deadly traps of time management:

We can’t manage time; we can only manage ourselves regarding time.

As I said before, time management is a lie. We can’t manage time; we can only manage ourselves regarding time. We aren’t in control of time, but we are in control of our actions. How we choose to use the time we’ve been given every day is the most critical decision we have to make with our lives.

Rather than missing the forest for the trees by worrying about how we can answer more emails in a day, worry about why we even want to be answering so many emails in a day. Look at the bigger picture of your life and begin to prioritize what will matter most in the grand meaning of your existence.

You don’t “have” to do anything.

Another one of time management’s deadly traps is overwhelming ourselves with everything we “have” to do in a day. When I looked back at my Google calendar from a year ago, it’s interesting to see everything I packed into my schedule and marked with a star as a “must do” task.

What would have happened if I simply didn’t get to it that day, that week, ever? Minor consequences, if any. I have to constantly resist creating additional and unnecessary pressure in my life. We all do. If you feel like there is so much you “have” to get done today that you can’t meet a friend for lunch or take off an hour early to see your son’s soccer game, closely evaluate these tasks again and you’ll be surprised as to how this new mindset will show you how things can – and will – wait.

You will never have more time.

No one is able to “make time,” they must prioritize. We all have the same number of seconds every day so when someone says they’ll try and make time for that tomorrow, you know that it’s simply not a priority.

Another trap is saying you will take on a task when you have more time. You will never have more time. You must either do less or do it faster to make room for something else in your life. Again, it comes down to priorities.

It will never take just a minute…half hour…hour.

This time management trap is one of the most subtle and therefore extremely sneaky. It’s being unrealistic with how long it will take you to complete a task. We begin our busy day with a task list orchestrated by the minute only to find that we are constantly falling behind and chronically late. Does this sound familiar? It’s likely because you think a task will take half the time that it actually requires and so you overbook your day and scramble to get back on track. This is a frustrating and stressful life to live.

Start tracking the time it takes you to do common tasks to gain a better sense for how much time they require. This will help you to manage yourself regarding time.

Only in very rare instances does something have to be done “now.”

This final time management trap is the one that really gets under my skin because it’s the result of someone else trying to manage your time for you. Your boss, co-worker or spouse asks you to do something and insists it has to be done right now. Does this sound familiar? We all know that person who feels like everything they have going on is urgent and you should drop everything you’re doing to make it a priority. Yet, once we do complete the task, they don’t even touch it until the next day, or week, or at all.

Don’t get caught up in someone else’s urgent trivialities. It’s a power game and their effort to control you since they likely feel out of control with other aspects of their life. Directly question if it truly is something urgent; make them justify it. Then, push back. Let them know you have other things going on and matter of factly state that it cannot be completed until next week. I always say that if everything is urgent, then nothing is urgent. Learn to identify those people who “cry wolf” with your time.

In the end…

What’s the moral of this life lesson? It’s that the time given to us each day and the number of days we’re given in our life is completely out of our control. We can continue to waste these precious moments trying to find time hacks and ways to cram even more into our days. Or we can stop living the lie of “time management” and starting actually living.

So how should we manage our time? We should take more naps, longer lunch breaks, a long walk and turn off work after reasonable business hours have passed. Yes, there will be tasks left to do, but there will always be tasks left to do. Even if you worked 24 hours a day, there would be something more to fill your time – or you would invent it. You are the only person who can and should prioritize your life. If you don’t work to find a balance, you will simply work and work and work until that becomes the only meaning in your life. And that is a very sad day, indeed.

So, have you fallen into the deadly trap of time management – working longer and harder in hopes that it will make tomorrow less hectic…but it never does? Share your own struggles and triumphs by commenting below!

 
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Posted by on October 13, 2014 in Business & Success

 

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Life Is Only As Complicated As We Make It

Is your digging making a mountain or a molehill?

Is all that digging making a mountain or a molehill?

We’ve all encountered them – people who seem to take even the most simple task or situation and smother it with complex scenarios and complicating questions. Maybe we are them. Chances are good that these people live with a lot of unnecessary stress and worry as well as spreading this stress and worry to others. How complicated we choose to make things has the power to completely change the experience we get out of life. Personal responsibilities, career goals, organizing and planning even the simplest things can become arduous, overwhelming tasks if we allow these molehills to grow into mountains. But let’s dig a little deeper. How do mountains turn into molehills if not without the help of us shoveling on piles and piles of dirt to grow (and complicate) the situation? Just as much as we hold the tools to make life complicated, we also hold the tools to make it simple. The more we value the simplicity of life, the more likely we are to apply this value toward how we live, work and interact with others.  I want to now outline just a few critical areas in which I feel like so many people choose to make life far more complicated than it needs to be – and with that, pile on stress and frustration unnecessarily. As you read on, I urge you to ask yourself how familiar these scenarios sound to you:

Mountains and mole hills

It’s a common phrase – “Making a mountain out of a molehill” – and though we know it and use it often, it never seems to stick as a life lesson we should learn to apply personally. Simply put, don’t make things more complicated than they need to be! I had a teacher first tell me about the K.I.S. principle or “Keep It Simple.” She didn’t want us to turn in a 10-page report if all the necessary information could be expressed in 3 pages. Our time was not best spent writing this nor was her time best spent grading this. Based on some of the people I encounter in both business and in life, I can tell they did not have a teacher who valued the K.I.S. principle. I fondly refer to them as “over-communicators.” They’re the people who require 2 phone calls and 3 follow-up emails to you before they feel a point has been clearly communicated. Dealing with such communicators is insulting because they don’t feel you’re capable of fully grasping a concept, just because they can’t. Furthermore it’s frustrating because they inevitably take up more of your time and energy than they’re worth. Don’t be an over-communicator and this begins with putting down the shovel and walking away while it’s still a mole hill.

Less complicated doesn’t mean less thoughtful

Believe it or not, the simple answer can be the right answer. I know we’re wired to think that if it’s too simple it must be missing some element or overlooking some critical aspect. I’ve learned this to be very flawed thinking. While some things may be “too good to be true,” I have not had the same experience with things being “too simple to be right.” In fact, the simplest answers are often the best answers, but we only land on these long after we have exhausted our far more complicated options. The most important point I can make here is to simply stop second guessing your judgment or the judgment of others you know to be capable.

Add value without adding complications

Making a situation more complicated does not mean you’re more invested in a project than someone who is trying to keep it simple. As someone who actively seeks out the most simple and straightforward answer, I often feel like sometimes this makes people think I’m looking for the easy way out. While ease can often accompany simplicity, laziness is an entirely separate motivator. The energy I save in handling a situation simply, I reallocate to another area of the project to make it even more exceptional. I don’t “get out” of any work, per se. Instead I invest it back into areas that unexpectedly require more of my time. For those who over-communicate and like to complicate matters as a way to prove their worth to a project, this is easy to identify and even easier to see through. If you’re insecure with the value you’re bringing to the table, don’t compensate by making the job harder for someone else. Both in life and in business, we’re all in this together. We certainly don’t need to start throwing dirt into each other’s piles.

In my final comments, I’ll keep it simple. Embrace that life is only as complicated as we choose to make it. We all have shovels in which we can choose to either pile dirt on our molehills or dig it away from our mountains.

 

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