Tag Archives: technology

The Two-Day Truce: Reclaiming Respect for the Weekend

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!

The Two-Day Truce Reclaiming Respect for the WeekendI can’t be the only one to confess that my blood pressure raises and eyes dilate when I hear the all too familiar “Ding!” of my phone when a new email comes in. I’m like one of Ivan Pavlov’s dogs, except instead of salivating, I’m overcome with the urge to immediately check my phone and respond instantly with an answer to or acknowledgement of the pending request. This mindset can make for a stressful week, but apply it to the 2-days we’re supposed to allow ourselves for rest and relaxation each weekend and this flirts on the brink of insanity.

As a new business owner, I’m told – this too shall pass. But what if it doesn’t? What if fate should have it that my obsession with instantaneous answers isn’t linked to my young entrepreneurship, but rather the growing trend in technology? Now we’re no longer flirting on the brink of insanity, we’re outright courting it with a fancy dinner and bottle of wine.

I can’t help but fantasize with the idea of living in a 1950’s office environment just for contrast. What was it possibly like to lock the door on your business at 5pm Friday and be unreachable until 9am Monday? Moreover, what was it like to wait around for a written memo to be passed from office to office until an answer was returned hours…or days later? The TV show Mad Men might give us a glimpse into this lifestyle, but we will never truly know what it is like to live it. What some might see as a business-stifling, slow communication process, I see as the key to a work-life balance. With the aid of ever-connecting technology, we have officially become accessible at all hours of the day and so we have trained ourselves, and our peers, to expect immediate responses regardless of weekends, holidays and once in a lifetime occasions like weddings, funerals and even the birth of our own children.

I acknowledge that I’m somewhat at fault for this. I check emails on my phone with the same repetition in which I breathe or blink. And answering emails on the weekend only encourages conversation because I voluntarily make myself accessible. So this weekend it stops. I want that 2-day break; I earned that 2-day break – and so did you. So why do we continue to choose to watch our phones rather than watch a movie with our significant other? Why do we use our weekends to pitch to a potential client when we could be pitching to our son or nephew on a beautiful sunny day?

Let’s call a truce. Let’s work hard this week so we can designate this weekend for rest and relaxation. But I can’t do it alone. I challenge each of you to limit your emails this weekend to urgent communication only. Ask yourself, “Can it wait until Monday?” And then get out there and enjoy an entire Saturday and Sunday to yourself. Lock your email, just as you would your office door, at 5pm on Friday and open it again Monday at 9am. I promise you that calling a Two Day Truce, won’t result in the demise of your business, but more likely will result in allowing others to also reclaim the respect for their own weekend.

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Posted by on October 5, 2015 in Business & Success, Life


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Why Technology is Killing These 11 Essential Skills

Why Technology is Killing These 11 Essential Skills

Technology is a help as much as it is a hindrance. While we have used countless forms of technology to fuel our efficiency, organization, communication with one another and the way we impact the world,  we have also lost some essential and valuable skills along the way.

What skills have suffered? Mostly our people skills and soft skills, but also a few others you might not expect! Let’s take at a look at the 11 skills that technology is killing and see if they apply to you as well.


I certainly hope I’m not the only one who doesn’t recognize my own handwriting on the rare occasion I need to send a written letter or jot down some notes. There are really limited instances that don’t allow for a keyboard to make our thoughts legible. While technology certainly provides ease and efficiency of writing, quality penmanship has become a lost art.

Why does this matter? There will always be instances when a pen and pencil yield a more “personal” product, like a thank you note. There will also be times when we simply will run out of battery or WiFi and need to ask for some paper to capture important thoughts.

Eye contact

We have the ability to communicate with more people than ever on a daily basis. Yet, this has made these countless interactions feel less personal. Contributing your opinion to an online thread of thousands of comments is nowhere near as direct and meaningful as a face-to-face conversation with someone over a cup of coffee. I’ve found that people are so engrossed in their technology, catching up on email or social networks as they walk to and from their next destination, that they forget to look up and see the “real life” people standing around them.

The result? We forgot to look into someone’s eyes when we are talking to them. Do you greet your cashier by looking him in the eye and asking “How are you?” Do you keep eye contact with someone as they answer your question? If not, these are all areas we should strive to improve by unplugging from technology and plugging into one another.

The art of small talk

For most career-minded individuals, networking and meeting new people is essential for growing your business. This often means making a lot of small talk. But quality small talk requires more than just asking someone the obligatory “How are you today?” or commenting on the weather. It requires attention to the situation and nonverbal cues that tell us what will engage that person.

Technology has distracted and disconnected us from the living, breathing world around us so much that we have lost the valuable skill of being able to have an off-the-cuff conversation with a complete stranger.

Basic math

I am not too proud (though embarrassed) to admit that my basic math skills are severely lacking. Funny enough, I do still know my times tables and have not forgotten how to add or subtract. What I’ve lost is my confidence and patience to do the work mentally. Why? Because of technology. Why spend twice the time coming up with an answer I am only 50% sure is correct when I can just whip out my phone, punch in some numbers and have full confidence in the right answer?

This, of course, is a dangerous mindset and one that will continue to spread from generation to generation as technology only becomes increasingly convenient and ever-present. The solution is not easy, but it can start with each of us personally. We should take pride in keeping our basic math skills sharp and utilize them even if it means taking a few extra minutes and double-checking our answers.

Social awareness

Social awareness is the modern day way to say common courtesy. As the result of our obsession with and reliance upon technology, we forget there are other humans around us. The most common examples I’ve come across are people forgetting to hold the door, stepping in front of a line of waiting customers and cutting people off with a grocery cart.

While these are simple scenarios, they do indicate a larger social problem. We are so consumed in our own (online) lives that we ignore the need to courtesy coexist with one another.

Committing things to memory

If you were without your cell phone and needed to call your closest friends and family, would you know their phone numbers by memory? Probably not! I know I have exactly two phone numbers memorized aside from my own, my childhood home phone and my husband’s cell. This means I couldn’t even call my own parents’ cell phones without referencing my contact list.

Technology is a great tool for storing important information and phone numbers are just one of countless examples. But think about how we also Google everything imaginable – even common things like the meaning of an acronym or the year WWII began. If we lost access to all technology, would we, as adults, be “smarter than a 5th grader?” I’m not so sure.

Appreciating silence

This skill is one I really see the importance of as an introvert, yet I don’t always practice it. Think of your work environment. Do you always need some sort of background noise like a radio or TV? When walking from one place to another, do you feel the desire to talk to someone on the phone or pop in your headphones? When is the last time you did anything (aside from sleeping) in complete silence for more than an hour?

Appreciating silence is an important skill because it forces us to clear out the mental clutter, listen to our thoughts and address issues that might be bugging us. All of these things are easily masked by technology and noise – but will cause stress and distraction if not given proper attention.

Feeling comfortable without “props”

Similarly to feeling uncomfortable in complete silence, how do you react to waiting for someone or something without any technology to distract you? I know if I am waiting for a client, a food order or to be called back for an appointment, I feel the need to read emails, check in on social media or catch up on texts.

There’s a level of efficiency with this, but that is soon fulfilled within a few minutes. The issue is when we aimlessly browse our phones or tablets as a distraction from the world around us. The next time you’re waiting for someone to meet you in a coffee shop, enjoy sipping your coffee and watching the real world unfold. It’s amazing what you’ll see that you would have missed otherwise!

Making plans and sticking to them

When making social plans on the weekend, I’ve often wondered what people did before cell phones when it came to changing plans or running late. From asking enough of my “older peers,” I’ve come to the conclusion that people simply did a better job of sticking to their original plans!

Thanks to technology we have the ability to endlessly change where we’re going, at what time and with whom. If you’re on the receiving end of all of these changes it’s frustrating to say the least. Back before cell phones and social media, once people left the house, they were expected to be where they said they were going – and they really made a better effort of honoring that.

Fully focusing on one thing

Using multitasking to be more efficient with your time is a huge myth. Why? We’re not machines. We cannot quickly or easily switch from one task to another without losing momentum in the process. When we multitask and try to do too many things at once, we don’t fully accomplish anything.

Technology has created an environment where it’s easy to multitask and pile on distraction upon distraction. One time I caught myself watching TV while surfing my iPad. I couldn’t remember what show I was watching and I had minimal recollection of what I was looking at on social media. Trying to multitask my leisure time was a moment of reckoning for me. We need to get back to applying our sole focus to one thing at a time, doing it well and moving on to the next task with a clear mind.

Feeling content

Finally and most importantly, our reliance upon technology has messed with our ability to feel content. This is a bold claim, but one I strongly believe is true. How do you feel when you surf social media? In seeing other people’s lives (which are inevitably a carefully framed highlight reel of the truth), how do you feel about your own? Recently there have been more and more times that I have felt worse after browsing social media – not relaxed or entertained, like I had hoped.

Technology provides us a big, open window into each other’s’ lives. As we peer through, we can’t help but compare what we see to our own reality. Using technology for this purpose fuels jealously, discontent and stress. The skill we really need to strengthen is our ability to be happy for one another while being equally happy for ourselves. We are all blessed in different ways!

Has the overuse of technology hindered some of these valuable skills for you personally? Or does this apply to someone you know? Share your experiences by commenting below!


Posted by on September 14, 2015 in Life


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The Most Common Social Media Personalities – And How to Communicate with Them

The Most Common Social Media Personalities – And How to Communicate with ThemHaving spent any amount of time on social media, you are sure to have encountered many different personalities. People who are fairly normal functioning members of society in real life can take on entirely new personalities from behind the “mask” of their profile identity. This often leads to them interacting with in a way they would never do face-to-face.

While social media offers a great opportunity for people to open up, get real and support one another, it can sometimes allow us to be judgmental, critical and overly cruel to one another. So what are some of the common social media personalities that come out of the wood work? And what is the best way to deal with them? Here is a look at 10 common communication styles we can find on social media every day…

Nickname: The Angry Troll 

What they do: This social media personality is one we have all likely encountered. He or she is truly a “troll” in all sense of the word, scrolling through highly interactive social media accounts (like brands’ or celebrities’) and spitting out mean and offensive comments that are totally uncalled for. Likely this person would never say such things to someone’s face, but behind the mask of social media, they feel they can displace all their anger and insecurities upon someone who never invited such ridicule.

How to handle them: Use your judgement here. If the comments use profanity or are extremely offensive, report them! Otherwise, let social media karma have its way. It’s not smart to engage in an argument with an Angry Troll or you will surely become the next target. There are only “losers” in this game.

Nickname: The Pot Stirrer

What they do: This social media personality is somewhat like a troll in that they intend to create mean and unjust comments, but prefer to have someone else stoop to that level. So, they stir the pot with a snide, but craftily innocent-appearing comment that causes other people to jump on the negative bandwagon. Meanwhile, they sit back and enjoy the fire they just started.

How to handle them: Steer the comments in a new direction to stifle the effects of the pot stirring. Ask a new question or offer a positive comment that will trigger others to focus on this direction rather than the potentially negative direction of the Pot Stirrer. 

Nickname: The Inappropriate Tagger

What they do: Often this social media personality is “new to the game” and doesn’t quite grasp the social norms of how to use features like tagging. This results in awkward and embarrassing tags where you are linked to a post, photo or video of something you would never personally choose to share with your network. For example, your Great Aunt tags you (and her entire friend list) in a video of a cat dancing in a clown costume. Thanks! Just what I wanted my potential clients to associate me with.

How to handle them: You can discretely untag yourself from posts you don’t want showing up on your page. If they keep adding you to Facebook groups that you don’t want to be a part of, you can also leave the group and request to not be added back. Keep a kind heart, as this person often doesn’t realize that what they’re doing is annoying you.

Nickname: The (Not So) Private Investigator 

What they do: This social media personality is shamelessly curious about your life and not one bit discrete about it. They will spend a creepy amount of time surfing through all your photos from as far back as those college days (you knew you should have deleted those albums). But instead of silently snooping they will leave an obvious trail of breadcrumbs by “liking” random photos along the way. Bold, unaware or both?

How to handle them: Unless their comments are inappropriate, there’s not much you can do. If you’d prefer them not to be able to sift through your history, take control of your privacy settings to limit their access to your profile. But note, if they are used to having unlimited access, they will surely notice getting shut out and you may need to offer an answer why if confronted.

Nickname: The Overly Personal Acquaintance 

What they do: You likely accepted this person’s friend request because you felt bad for them or guilty because they look familiar, but you just can’t recall from where. In return, this moment of weakness forever penalizes you with a new “virtual best friend” that is the first to like and comment on anything you post, especially personal stuff. Like, dude, sharing my engagement announcement doesn’t mean you’ll be invited to the wedding.

How to handle them: Be sure to acknowledge them, because your social media relationship obviously means a lot. So long as they are supportive and positive, who doesn’t want a cheerleader? If they enjoy your social media life this much, maybe there’s a real-life budding friendship there.

Nickname: The Self-Appointed Judge 

What they do: Like the Angry Troll, this social media personality feels like they have the ultimate responsibility of passing judgement on anything posted by a brand or celebrity. Go ahead and call out your disapproval of Beyonce’s latest shoe choice. Based upon your own profile, it’s pretty obvious that jealousy and insecurity (or just plain mean-spiritedness) is the real driving force here.

How to handle them: Offer only a positive reply that doesn’t’ acknowledge the dig, but focuses on something nice and encouraging. You will never “win” a case against a social media Judge, so let it hang in the balance.

Nickname: The Self-Appointed Defender

What they do: To counter act the Self-Appointed Judge, the Self-Appointed Defender has also emerged as a common social media personality. This person quickly “comes to the rescue” of anyone who is being unfairly put down. Don’t get me wrong, this is a refreshingly good personality to have on your side! However, it can be a bit awkward when they act like they personally know the celebrity or brand they are defending on a deep (very deep) level. Now you’re wondering just how far they’ll go to see that “justice is served.”

How to handle them: Play the peacekeeper and acknowledge both sides of the Judge and the Defender. Everyone is entitled to their own opinion, but also thank the Defender for being positive.

Nickname: The Irrelevant Commenter

What they do: This type of social media personality just so badly wants to be a part of the party as quickly as possible, they get a little trigger happy. For example, they jump into a long stream of comments about the latest presidential debate with something like “Yeah and I mean unless we start using the metric system, we’re all screwed anyways.” (Insert “confused look” meme from all other commenters.) A for effort doesn’t even apply here, because had they taken any effort at all to read the original post or the other comments, they would surely realize how far off base they were. Way to kill a good comment flow!

How to handle them: Try and guide the conversation back to the original point through your own comment. If at all possible, connect the dots for the Irrelevant Commenter with what you think they could have meant. Kindness always wins on social media!

Nickname: The Anti-Grammarist

What they do: The United States education system has either miserably failed this person or they cleverly bypassed all English classes without learning the difference between too, to and two. This social media personality really makes you question the average education level. Most social media sites will kindly alert you to misspelled words with a red squiggly line. So they have either blatantly ignored this cue or have absolutely no idea what’s incorrect about using “defiantly” instead of “differently.”

How to handle them: There’s really never a kind and polite way to correct someone else’s grammar on social media without looking like a control freak. Use it as a lesson in refreshing your own grammar and correct the sentence with your mental red pen.

Nickname: The Silent Observer

What they do: This final social media personality is likely a close friend or relative that you talk with outside of social media on a regular basis. You’ve noticed that they never interact with any of your posts (even major life announcements) and just figure they don’t login that often (yes, these people do exist). However, whenever you see them next, they mention everything you ever posted on social media in great detail. Now you’re left wondering whether they secretly hate you on social media or if they really don’t understand that the concept is to interact with people, not just silently observe their lives.

How to handle them: This is a completely harmless social media personality. Sure it may be a pet peeve that will irk you a bit from time to time, but enjoy that they do keep up with your life and remember the important details well enough to talk about them with you the next time you are together.

What are some of the difficult social media personalities you have encountered? How have you learned to effectively communicate with them? Share your thoughts by commenting below!

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Posted by on August 24, 2015 in Social Media, Technology


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How to Use Keywords to Drive Traffic to Your Website (Guest Blog by Ryan Stewart)

The following guest post comes to us from Ryan Stewart, a digital marketing expert and the owner of Webris, a Boston based digital marketing agency. Be sure to visit his author’s bio below to learn more and connect.


How to Use Keywords to Drive Traffic to Your Website

As much as I hate marketing buzzwords, one rings true: “content is king.”

When crafting content for marketing purposes, you need to first begin with keyword research – otherwise, you’re creating content for the sake of creating content.

Understanding what makes strong and effective keywords and knowing what resources you have at your disposal to craft such keywords can make this process much simpler than you ever thought possible. It starts with having a basic understanding of what a good keyword actually is.

Too often we presume tons of traffic indicates solid keywords in their marketing approach – and too often do marketers find themselves confused when faced with tons of traffic but low conversion rates.

That’s why it’s important to dig out the intent behind the keyword as opposed to just pure search volume.

Brainstorming Keywords

Numerous tools are available that can help you come up with potential keywords for your content.

However, often the best starting point for keyword brainstorming is your own knowledge of your business and industry, as well as the metrics you already have at your disposal. Identifying the search terms that are already driving users to your content is a great starting point for optimization.

Use your own actions as a resource – if you were searching for this piece of content, what keywords would you use?

Some of the simplest and most effective ways of brainstorming keywords is by utilizing the autocorrect features on sites such as Google and YouTube to see what people are actually searching for.

using autocorrect to identify keywords

While this shouldn’t be the end all and be all of any marketer’s keyword brainstorming efforts, this can be a good way of coming up with ideas to get started.

Once you’ve got a basic idea, use Google Keyword Tool to find search volume. Combining your own intuition with Google’s data is a great way to build out your initial list of keywords.

google adwords keyword planner

Crafting Relevant Keywords

As you brainstorm and research, it may be tempting to fill your content with high-traffic keywords. Stop! Now consider – are those keywords really relevant to the content that you’re producing?

And above all else, are these keywords going to draw in the type of traffic that you want?

As you brainstorm potential keywords for your content, remember that those keywords must be relevant to what is actually on the page once visitors click those links.

Getting people to visit your content is only the first step in your keyword strategy – keeping them on your page and enticing them to view the rest of your content or to respond to your call to action are equally important goals.

Utilizing Long Tail Keywords

One of the simplest ways for marketers to boost the relevancy of their keywords is to incorporate more long tail keywords into their content. When people conduct searches, they are typically looking for specific information.

longtail keyword seo

A search for “cosmetic dentists” will drive in better quality traffic than a simple search for “dentists” – not only because the content will be more specific to what the user is searching, but also because these types of keywords typically catch site visitors later on in the buying cycle.

Local Search Practices

Businesses with physical locations or who do a large amount of business in specific areas are quickly discovering the importance of incorporating local search into their keyword strategy. Businesses that offer services locally should emphasize the importance of including local search terms into their keyword strategy.

This is a simple and effective way to drive in relevant traffic. Driving in users from Des Moines, Cheyenne, and Los Angeles is hardly going to do a business any good if their services are only offered in Atlanta.

A good starting point for many businesses that do offer local goods and services is to identify the local terms that are already driving in traffic and to expand upon them.

Calculating the Value of Keywords

Once you develop a good list of potential keywords, you can begin to perform the necessary research with resources such as Google AdWords Keyword Planner Tool, Google Trends, Microsoft Bing Ads Intelligence and Wordtracker’s Free Basic Keyword Demand to determine the value of those keywords and their potential to drive in traffic.

Wordtracker's Free Basic Keyword Demand

One thing that is important to remember is that keyword optimization is something that should continue to evolve over time. Search engine algorithms – as well as the attitudes of online traffic – are always in flux.

Paying attention to metrics such as traffic and conversion rates allows marketers to continue to optimize their keywords and change their keywords as needed to ensure that they never miss out on new opportunities as they arise.

Additionally, focusing on the quality of traffic first and the quantity second, you can overcome some of the biggest hurdles and pitfalls associated with crafting relevant keywords for your content.

What other tips do you have for successfully researching and incorporating effective keywords into your content marketing strategy? Share your ideas by commenting below!

ryan stewartAbout the Author: Ryan Stewart is a digital marketing expert with over 10 years of experience working with clients like Best Buy, Accenture and the Department of Defense. Ryan holds a number of web certifications as well as a Master’s in Business Administration (MBA). Ryan currently owns Webris, a Boston based digital marketing agency. Follow Ryan on social media: Twitter | Facebook | LinkedIn


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A Changing Industry: Why Public Relations is Now Personal Relations

A Changing Industry Why Public Relations is Now Personal RelationsPublic Relations. When broken down it quite literally means relating (i.e. communicating) with the public. Yet, the term “public” is no longer as fitting as we move into an ever-increasingly personal society where we share intimate information with one another every day. Within our social circles, technology has granted us the ability to know what our neighbor had for dinner on Saturday, what our second cousin purchased at a sale on Sunday and the new job a fellow high school graduate accepted on Monday.

No matter how you slice it, we are personally connected and we have grown to appreciate and expect this personal communication. It’s only fitting that Public Relations has caught up with the trend and has moved into the realm of personal relations in order to be more effective and well received.

Let’s take a look at four main reasons why the Public Relations industry is shifting toward personal relations – and how you can utilize resources and opportunities to keep your business ahead of the curve.

There are more ways than ever to communicate with the masses on a personal level

I’ve written about how important it is to highlight the human element within your business and to build your personal brand. Thanks to technology, there are more ways than ever to achieve both of these PR goals easily and fairly inexpensively. Social media is an obvious (and very powerful) platform for connecting with your target audience on a personal level. Finally, us “regular folks” can address a concern or give a compliment to the biggest brands and get a direct – often real-time – response.

In addition to social media, technology has enabled businesses to make even direct marketing a more personalized experience. Mail and email messages not only address the recipient by name but can be crafted to reflect their very specific interests like what car they drive or what street they live on.

As surprising as it may be sometimes to receive an email from a business that knows I have a Russian Blue cat based upon a previous purchase, I love that the offers and coupons are directly relevant to my needs.

Social media encourages sharing the “human” side of your business

I don’t expect everyone to be willing to get extremely personal on social media, but I do encourage you to find a point on the spectrum that is comfortable for you. Whether you are sharing content on your personal profiles or your business’s profiles, you will increase the visibility of your posts by crafting genuine content that engages your viewers.

What this really means is skip the stock photos and use real photos of your staff or pictures from inside your office. Give a face to a name. Don’t just share a link; ask a question or offer an insightful thought that will inspire people.

Social media platforms are getting smarter at weeding out overly promotional content and spam. Avoid getting trapped in these filters by remaining genuine and personal with the content you share.

People don’t want to be sold something, they want to learn something

Think about the websites, blogs, emails and social media posts that catch your attention. Do they engage you because they are trying to sell you their product or service, or do they engage you because they offer information you deem to be valuable. I would imagine the vast majority of you responded with the second option.

Practice “personal relations” by first building trust with your potential customers. Give them useful information at no cost and with no obligations. As an expert in your field you should be grateful for any opportunity to share your knowledge.

Technology provides us with the ability to access information we need right at our fingertips which has evolved us into a society hungry for knowledge. Feed that hunger – and build trust in your brand – by offering useful information to your target audience.

Telling your story is what breaks through the noise and gets you remembered

If you have visited my new website, you will know that my PR philosophy is “Every business has a story. What makes yours stand out is how well you communicate it.” I truly believe in the power of modern day storytelling and I also believe that every business has a unique story or angle that can be their point of differentiation.

As the Public Relations industry shifts toward “personal relations,” telling your unique story is even more important. As a potential customer, yes we need to know what you do and how you do it, but we also now want to know WHY you do it. What inspired you? Where did you gather your expertise? Are you carrying on a tradition or legacy?

The answers to these questions are what will break through the PR and marketing noise that we are inundated with daily and help us remember why we want to do business with YOU over anyone else.

Do you agree or disagree that Public Relations has a growing emphasis on personal relations that is reshaping the industry? Share your thoughts by commenting below!

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Posted by on May 18, 2015 in Business & Success


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How to Get Comfortable with Getting Personal on Social Media

personal genuine real quote

If you’ve taken notice of how your personal social media accounts engage far more interactions than your business accounts – you’re not the only one. In particular, Facebook continues to make major changes to their algorithms that determine whether or not your content appears in people’s newsfeeds. The bottom line is that business pages are getting hit the hardest with the negative impact of these changes and personal accounts are becoming more and more valuable for reaching a broader audience.

Yes, social media is a vast unknown and a very public forum. It can be intimidating to think about how the content you put out on your social profile will live on for eternity. So while it’s more important than ever to be smart about what you post, it’s becoming equally important to be personal and genuine. This type of content is rewarded with far more views. Additionally, people feel more compelled to comment, like and share content that feels “human” – and not like a sales pitch.

If we want to better promote our personal brand, engage our core audience and grow our business, we need to shift our focus away from trying to “outsmart the system” with shady SEO tactics and tricky automated posting and toward quality, genuine content posted by us – a human. Moreover, we need to open up, get more personal and allow our fans and followers to connect with the person behind the business.

Let’s take a look at 9 ways to get comfortable with getting more personal on social media – in a safe and professional manner.

Speak to your core audience.

For the vast majority of us, we have far more connections on our social media profiles than we will ever have friends in real life. This is part of the beauty of social media, but also part of the downfall. It’s easy to get overwhelmed by the thought of your content reaching thousands upon thousands of people.

Who are these people, really? What do they think about me? Why do they even want to hear what I have to say? These doubt-filled questions can really do a number on your self-confidence and your willingness to share personal and genuine information about your life. Forget about these “unknown” followers and rather focus on your core audience – the people you know in real life or with whom you have built a meaningful relationship online. Talk to your supporters, your cheerleaders and ignore the opinions of all the rest. If they don’t like your content, they’ll weed themselves out.

Showcase more than just your “brag reel.”

Social media is fun because we can carefully frame all of our life events so that they appear far more fabulous and perfect than they really are. Not to mention how we are able to completely crop out the mistakes, bad days and blunders we don’t want people to know about.

But in order for people to get to know the real you, you have to share the good with the bad. This means letting people know when you’ve made a silly mistake, have a “case of the Monday’s” or are just in a bad mood. Not only does this make you more genuine, it helps people connect with you on a deeper level because, guess what, they’ve been there too! Best of all, you will find that your core audience will rally around you in support and help move you on to a more positive moment.

Be positive.

In sharing both the highs and the lows on your newsfeed, be sure to stay positive. Don’t rant or throw someone/some business under the bus. I have yet to see a scenario where this is ever justified – maybe between you and a close friend in a private conversation, but never on social media. Stay classy and stay positive. This will draw in other positive people and create a welcoming and uplifting environment in which you feel comfortable getting personal.

Mix in quotes with photos.

There are only so many selfies or photos of your food, pets and kids that you can share in a day without overdoing it. Mix up your social stream by sharing images that capture people’s attention and inspire them. Use quotes! Pinterest is a great source of quotes for any topic you can imagine that are already formatted into images. Build a small library as you have time so that the quotes are ready to go whenever you want to share them. Inspiring people is a powerful way to connect with them on a deeper level and build a loyal following.

Interact with your audience.

This one is so important! If you want to engage people on social media, you must give to receive. This means setting aside a finite period of time each day (and don’t go over!) when you browse your newsfeed and like, comment, share and follow content that interests you. Leave meaningful comments or ask questions. I can’t say enough about how important it is to be “social” on social media.

Don’t take yourself too seriously.

No matter how you slice it, selfies are always going to feel a little awkward, cheesy and narcissistic. Just have fun with your social media content! Make a funny face, crack jokes, be sarcastic and make fun of yourself from time to time. All of these things will help to make you real and relatable to your audience.

Not everyone has to be shared in real time.

Some days lend themselves to countless opportunities to share updates on social media. Vacations, holidays, weekends, birthday parties and other celebrations provide far more content than what our audience likely wants to see in a day (or an hour). Enjoy the moment, take those snap shots, but save some for later. Thanks to #ThrowBackThursday and #FlashBackFriday (or any day of the week, if you’re feeling bold), you can use these photos as content for another day. Whether or not your audience connects with your content really comes down to the caption, so make it clever and relevant!

Don’t tolerate trolls.

Even if you post genuine, uplifting content that shows your personal side, you will inevitably run into social media “trolls” who have no problem leaving biting comments while hiding behind their social media mask. This is my advice on how to handle such situations. If a comment contains a personal attack, profanity or untruthful information, you have every right to delete it and black the user. Just as you wouldn’t put up with being bullied in real life, don’t tolerate hateful and hurtful comments that are unsolicited.

Be personal while still being appropriate.

Finally, and most importantly, carefully walk the fine line of being personal while still being appropriate. It’s possible (and we’ve likely all seen it) to get too comfortable with sharing personal updates on social media. I’ve had everything from family feuds to detailed medical information voluntarily shared by members of my network. The best rule of thumb is to assume your grandma can and is reading everything you post. Make her proud by building a strong personal brand that is engaging and professional!

Do you choose to share personal photos and updates on social media? What are some of the reasons behind your decision? Join in the conversation by commenting below!


Posted by on May 4, 2015 in Social Media, Technology


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Head in the Cloud: How to Use Cloud Technology in All Facets of Your Life

head in the cloudIt’s a hot technology, a buzzword and a phrase that gets misused in countless different ways – I’m talking about “the cloud.” Whether this concept inspires you, humors you or just plain confuses you, it’s one that is worth getting to know and ultimately embracing.

Cloud technology has already proven to be the present and the future of how we interact with each other on a daily basis. You may be using cloud technology without even noticing! Now I don’t claim to know much more than the Average Joe on the particular topic of a hosted private cloud; however, a topic I do write about frequently is time management. For me, better time management and working “in the cloud” are closely related.

In an infographic created by, you can get an idea of just some of the ways in which people are using cloud technology to streamline work and take social life and entertainment on the go.

I now want to share with you six key ways in which I personally utilize cloud technology in both my social and professional life to increase efficiency and decrease costs. Let’s take a look…

  1. Access files on the go

This is likely one of the biggest and most common uses of cloud technology, so I would imagine many of you can already speak to this benefit. I store all of my client documents, personal documents, photos etc. on I don’t require much space, so I still qualify for the freebie account, which is an added bonus (because I love a good deal).

By keeping my files in “the cloud,” I can access them anywhere, anytime on my phone or with other devices like my iPad. I can’t tell you how many times this has made me look like some uber sophisticated consultant in a client meeting when I can reference spreadsheets or pull up design proofs at a moment’s notice. It’s also been a great tool to improve efficiency because I can send (and re-send) a document to a client even when I’m out of the office all day.

  1. Replace the need to email myself notes, reminders, files, etc.

If you have ever emailed yourself a file or photo so that you could transfer it from one device to another, raise your hand. I’m going to assume you are all raising your hands. I’m guilty too! It wasn’t until I embraced cloud technology that I realized there’s a far better way to do this. If I want to take a photo from my phone and transfer it to my computer, I simply upload it into my cloud (there’s an app for that) and it appears in its proper folder in mere seconds.

  1. Share big files

Luckily, I don’t have to deal with sharing large files often, but I’ve learned that with cloud technology what was formerly a BIG inconvenience of a BIG file is now just one more step in the process.

After an event, I often have a slew of photos to share with a client. Even the highest resolution images can be plopped into a folder, put in my cloud and then shared with the client (who is enabled access to just that folder and not my whole computer). Even my least tech-savvy clients have no trouble clicking the link and accessing the materials. This has been a big headache reducer and time saver!

  1. Reduce physical file storage – and costs

Late last year, I upgraded my work laptop (which was as beneficial for workflow as it was for tax deductions). Like any new “toy,” I wanted to keep it as clean as possible for as long as possible without junking it down with old files and photos from my old computer. I’ve been able to selectively decide what I keep on my hard drive, because everything else can…you guessed it…go in my cloud.

Furthermore, the cost of purchasing more physical storage for your computer is a greater investment than paying for more cloud storage.

  1. Plan for growth

I’ve strategically built my business to be flexible so it can accommodate growth as well as slow seasons. The use of cloud technology is just one more way in which I accomplish this. I can quickly expand into more storage space if ever and whenever I need it. For now, that’s not a forefront issue, but in the future it might be. I like knowing that the possibility is always at my fingertips with a simple upgrade that doesn’t require a professional IT person installing pricey hardware.

  1. Gaining peace of mind

Finally and most importantly, cloud technology gives me the peace of mind that my files are stored somewhere other than physically on my computer. Heaven forbid a cup of coffee should make its way onto my keyboard or a small house fire should take place. But if Murphy’s Law proves true, I like knowing that I can hop on another device and access my insurance policy, among other documents…while pouring a new cup of coffee, of course.

Again, here is the infographic produced by that I referenced above. If “life in the cloud” still seems like a far-fetched reality for you, take a closer look at some of the ways in which you can begin to use this technology for personal and professional benefit.

What are some other ways you keep your “head in the cloud” on a daily basis and use cloud technology to make your life easier? Share your ideas by commenting below!

SingleHop LITC


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