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Are You Busy? Chances Are You’re Nowhere Near Your Full Potential

Chances Are You_re Nowhere Near Your Full Potential

If you’re like most people, your plate looks pretty full right now. You can’t imagine stacking one more client or work project on your calendar for fear it will cause your phone to catch fire. But then a new opportunity presents itself. For us consultants, this opportunity means more money, more exposure, potentially more work down the road, and more fun (because if you don’t love what you do, you’re doing it wrong). Or if you’re in a more traditional, salaried position, a new work project means the opportunity to showcase your skills, impress your boss and prove you’re worth a raise.

So, we can establish that new work opportunities should be viewed as a positive thing. However, there are moments when they still cause the sinking feeling of overwhelm. We’re already juggling a lot, will one more ball in the air cause everything to come down crashing around us? Possibly. But only if that’s the mindset you have going into it. I want to tell you that on more occasions than I can count, I’ve had a plate so full it could keep me “full” for months. Yet, I dared to take on additional work projects, and guess what?  I met all deadlines and proved to myself that I’m capable of far more than I believe.

Take a look at my best advice for adding more projects to an already full plate:

Prep your current clients for a change in your workload.

As soon as you know you’ll be adding some additional work to your schedule, communicate expectations with your current clients. Touch base with all, or even just your key clients who you know will be most impacted by a change in workflow. Give them your attention upfront and offer assurance their project deadlines will be me, possibly earlier than expected in order to accommodate some new work. An added bonus to doing this is your existing clients will see that you’re in demand and that your business is growing. Never a bad thing to communicate to reinforce you value!

Work ahead and automate tasks.

When preparing to take on a new project, you should use this time to frontload as much of your existing client work as possible. It’s likely you have projects that recur month after month. These should come easy to you. Work to get these off your to-do list so you have more room for your new project. Your existing clients will feel well taken care of getting their projects ahead of deadline. And you’ll have the peace of mind knowing you have a (nearly) clean slate to take on more work.

Put nonessential tasks on the backburner.

Up until this point of taking on new work, it’s likely you’ve filled your schedule with some nonessential tasks that are neither urgent nor important. Simply put, these tasks should go on the backburner where they surely will not “boil over” until you’re able to get back to them. It’s natural to fill our time so we feel productive, when really we’re just being busy. When you take a critical look at your existing schedule, you will surely find areas you can eliminate temporarily or even permanently to give you more time to pursue new work.

Schedule similar commitments on similar days.

As someone who works mostly from a home office, if I schedule just one meeting in my day, it’s a huge imposition and greatly reduces my efficiency. Thought it’s just one meeting that’s likely one hour of my time, I spend additional time putting on professional attire (i.e. not pajamas) and driving to and from the meeting. All-in, I lose 2+ hours of work time. Now if I schedule this same meeting on days I have other meetings, I can maximize my efficiency by meeting clients back-to-back in the same or nearby locations. I only have to put on professional attire once that week (ideally). So my advice here is, determine what days will be meeting days and what days will be work days. Avoid mixing the two and you will gain hours by block scheduling similar tasks.

Eliminate distractions.

This will likely be the hardest pieces of advice to follow for most of you and that is eliminating distractions. You know what these are. Cell phones, social media, websites unrelated to the task at hand, etc. You will lose minutes here and there that add up to an hour (or more!) over the course of your day. If you can eliminate these distractions and gain back this work time, you will surely have the bandwidth to take on a new project or two.

Be confident in your abilities.

Finally, be confident in your ability to juggle a full schedule. People do it all the time, at a much more extreme level, and they adjust to the point where they couldn’t imagine life any other way. They’re called “high performers” and you can be one too, if only you have the confidence to step outside your comfort zone, even temporarily. From my own experience ramping up my workload to a level I never imagined was possible, it’s a short squeeze of discomfort until you develop new organizational and time management skills that benefit you not only personally, but also professionally.

If you choose to follow my advice, the most valuable thing you’ll gain from the experience is the realization that you’re capable of far more than you currently imagine. This is not to encourage people to become slaves to work or take on projects to the point of exhaustion, it means moving outside your comfort zone, one step at a time. Chances are, you’re nowhere near close to working to your full potential. As you ramp up your work projects, you’ll be forced to become more organized, efficient and disciplined. Because after all, “If you want something done, give it to a busy person.”

How do you manage the addition to new work projects? What piece of advice did you find most helpful? Join in the conversation by leaving a comment below!

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Posted by on June 18, 2018 in Business & Success, Life

 

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A Day in the Life of a Mompreneur

mompreneur 2

For many types of careers, you can quickly gather what a typical work routine might look like. While day to day tasks and interactions will continuously change, more traditional career paths have fairly predictable hours and work locations. Moreover they usually focus on serving one industry or a certain type of clientele.

What I want to share with you, in stark contrast, is the typical day of a mompreneur.

mompreneur.png

More than me choosing the mompreneur career path, it chose me. I began as a solo entrepreneur, prior to marriage and children. When these things eventually came along, I didn’t want to halt growing my business nor did I want to put a pause on personal life. So I buckled up for the wild ride of being a mompreneur – running my own Public Relations firm while raising two young boys, often simultaneously. The result? An utterly chaotic, but flexible, ever-changing, but rewarding lifestyle that suits me well.

How do I get it done in a day? Truly, every day is a different routine. Some days are more work intensive, some are more family intensive. What I’m about to show you is a single snap shot of a recent Monday schedule for me.

4:00am – No, this is NOT part of my normal routine. However my youngest son found his way down to our bedroom and mom duty is 24/7. So I spent the next half hour snuggling, reading, rocking, singing and coercing him back to bed because “the moon is still up…and mommy is TIRED.”

6:00am – Alarm goes off and I slowly transform from zombie to human with a large cup of coffee. I click away on my keyboard to clean up emails that came in over the weekend. I send out a statewide press release for a client and promote my weekly blog post that went live a few minutes ago. I’m wrapping up my last “early morning” work session when…

6:40am – Tiny feet come loudly stomping down the stairs. “Hi Mommy!” smiles my older son. While there is more work to be done, I close my laptop and switch into mom mode. The next hour or so is a whirlwind of making breakfast, making beds, changing two tiny bodies, breaking up fights, packing lunches and finding a moment to brush my teeth.

8:00am – Today I take both boys with me to the YMCA where they’ll hang out in the kids’ room for about 2 hours. It’s free childcare, they burn off some energy and I get some more work and personal time. At this stage in life, my YMCA membership is my ticket to sanity.

8:40am – After getting in some cardio, I take a quick break to knock off a few work tasks before heading into my workout class.

9:00am – Maybe the best hour of my day – I put aside all thoughts of work or kids and focus on re-centering myself with a really good workout.

10:00am – I have ½ hour of child care time remaining that I use to check in on my clients’ social media postings for the day. I also have a standing client phone call every other Monday that takes about 15 minutes. I knock this out and go pick up the kids. It takes us about 15 minutes to make it to the car, but I finally get everyone strapped in safely without forgetting anything. Mom win!

10:30am – We arrive back at home where our live-in Au Pair is now on duty. Karen starts an activity with the boys while I grab a quick shower. I have to step in to address a tantrum, caused by an Oreo cookie, before grabbing my lunch bag, kissing the boys goodbye, explaining (3 or 4 times) where I’m going and when I’ll be home, and then I jump in the car with a deep breath. I made it out of the house before 11am!

11:15am – I drive a quarter mile to Messiah College’s library where I’ve been doing a lot of my work lately. It’s free, comfortable and very close to home. Unfortunately, my home office isn’t an ideal work space when they boys are being watched in our home. Plus, it’s nice to be a new setting for a few hours.

2:30pm – I’m finally caught up on emails and tasks that have come in throughout the morning. I’ve scheduled three client meetings for later this week, booked a great deal on a Mexico vacation for later this year (we’ve earned it!), wrote a new blog post and reviewed my presentation that I’ll give at an educators’ conference in Altoona tomorrow. Coffee break!

3:00pm – I do a phone interview with a client to gain more information for a promotional article I’m writing for them. I wrap up the call and pull together the article quickly, since it’s fresh on my mind. I’m well ahead of my client task list this month, which is good because I have a few additional projects and clients I’ll be taking on later this month that will require extra time. Over the next week, I’ll also spend 3 days on the road presenting to 18 school districts at three different conferences. This is why I work hard to clear my bandwidth as quickly as possible so I can jump on extra opportunities as they present themselves.

4:00pm – I’m in a good spot to put away work for the rest of the day. Most days I head home early to spend some extra time with the boys. Or sometimes I’ll run an errand. Today I need this extra time to catch up some reading for our church group that meets tonight. This is a relaxing way to ease out of the work day.

5:30pm – I get settled back at home while our Au Pair, Karen spends time with the boys outside. I call everyone in for dinner. Before Karen, dinnertime was really stressful with kids wanting to play and mom needing to cook. Having an extra set of hands in the evenings is so helpful – and it allows me to be more present with the boys.

6:15pm – We leave as a family to go to our friends’ house where five couples from our church meet bi-monthly. The kids play with Karen and another sitter downstairs while the adults get some meaningful time to talk and discuss our current book series “Love and Respect.”

8:30pm – We are back home and it’s straight to bed for the boys. It takes a little time for them to wind down, but with enough books, songs, kisses and glasses of water, we close their doors for the night.

9:00pm – For the next hour, my husband and I spend undivided time together. Sometimes this is catching up on our favorite TV show, sometimes it’s sitting on the front porch and talking about the day, other times it’s the necessary evil of taking care of some household tasks or making decisions on things to keep the household running smoothly. No matter how we spend this hour, I’m grateful to spend it together.

10:00pm – No later than 10:00pm, we’re in bed and recharging to run a different, but equally busy schedule tomorrow. Here’s to hoping there’s no 4:00am wake up calls tonight!

Now that’s you’ve seen a glimpse into one of my many different daily routines, does it feel similar to your own or completely different? It’s been nearly a decade since I’ve had a strict 8am-5pm work schedule. Even before kids I remember it not meshing well with my personal work style. I imagine that would only be amplified now. I love the freedom and flexibility of being a mompreneur, but I accept that it comes with unique challenges, constantly changing schedules and a lot of juggling.

What routine have you found to give you the best work-life balance? Is it something you currently have or want to have? Join in the discussion by leaving a comment below!

 

 

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Oh the Places You’ll…Work!

the places you'll work

It’s a Dr. Seuss book that has become the standard gift to give someone for graduation, “Oh the Places You’ll Go!” I have my own copy stored somewhere. I truly haven’t thought much about this book since my own college graduation, but recently the words in that title have never been truer of my professional life.

Sure, since starting my own PR firm nearly seven years ago, I suppose I have gotten to go to a lot of new places. But that’s not what made me think of this book. Rather, if Dr. Seuss were to write a book about my life these last few weeks it would be called “Oh the Places You’ll…Work!”

I have always enjoyed that my career allows me to work from virtually anywhere. Most often I’m comfortable in my home office, or I’d get out to park or coffee shop to enjoy a change in scenery. However, since hiring our au pair, both of my young sons are in or around our home during the day. The convenience of this is awesome, but there’s definitely the drawback that they can and will find me – often at the most inopportune times.

Lately, I’ve had to ditch my home office and seek out workspace away from the home. What I’ve discovered is a treasure trove of free work spaces all throughout my town. What felt like a minor inconvenience, has opened my eyes to some pretty creative ways entrepreneurs – or moms who simply want to drink a cup of coffee in peace – can set up “shop” just about anywhere. Here are my favorites thus far!

College campuses – I’m fortunate to live within walking distance to a small private college, Messiah College. While I’ve walked this campus for years, I’ve never really stepped foot inside their buildings. Once I did, I found a handful of perfect co-working spaces. A college or university is a prime spot for pop-up offices. They have free wifi, plenty of quiet areas, ample outlets, and open desks/tables/chairs to suit your needs. In Messiah’s library, there are even glassed in private work spaces that are first come first serve! Usually there’s a café or coffee shop nearby too. So this has become my favorite virtual office as of late.

The gym – Sounds weird, but it’s efficient! Our local YMCA has free wifi, coffee and a comfortable lounge area in the entrance. In an effort to get out of the house as quickly as possible in the morning, I head to the gym. I usually have a few hours to kill before my preferred workout class, so I’ll pop open my laptop, drink a cup of coffee and start my day. Then I can enjoy a workout knowing my email is under control and I have a handle on my to-do list for the day.

Co-working spaces – As you might have picked up from the theme of this article, I’m just really against paying for office space. A lot of our local co-working spaces come with a monthly fee; however, I’ve learned where in other cities this is offered for free. I often find myself in State College, Pennsylvania for both work and social obligations. Here, they have an incubator/accelerators space called Launch Box. This is a free resource for students and entrepreneurs to work, get mentored and learn from other entrepreneurs. All around it’s just a fun environment! As a bonus, it’s located right down town so grabbing a quick lunch while working is very convenient.

Coffee shops – This is a pretty standard go-to work space for many entrepreneurs. I’ll usually go to a coffee shop if I have a meeting scheduled there. I’ll arrive a little early and get in some extra work time before taking the meeting. I don’t use coffee shops as my regular workspace because they tend to get loud and crowded. Also places like Panera will cut off your wifi after so many hours. All that being said, coffee shops make great workspace options while you’re on the road and unfamiliar with other options in the area.

Libraries – Libraries make for okay workspaces. I suppose it depends upon your local library. This is a great option if you really need to dig deep into a project and require silence. Libraries don’t work so well when you need to take phone calls throughout the day – or you’re like me and tend to be a loud snacker.

Client’s office – I have several clients who graciously offer me unlimited use of their office space. This is ideal when I’ll already be in the area and need some workspace in between meetings. It’s a great way to get regular facetime with your client as well. For me, I get to enjoy working a day or so a week from a very nice office space right across the street from Pennsylvania’s Capitol building. I can take meetings in the conference room or meet up with a friend for lunch. I bill this as my “social” day – which one day a week is usually enough for me!

Outside – I’ve been able to find some really nice outdoor work spaces too. They key is to find shade otherwise it becomes extremely tedious to find your mouse on a screen that has a glare from the sun. It can also get hot and uncomfortable! I like working outside for an hour or so and then heading indoors. It’s a great way to add some variety to your day and get a dose of energy during those sleepy afternoon hours.

And some pretty unusual spaces…

While these are not my “typical” nor preferred workspaces, it’s fun to reflect on some of the outrageous places I’ve been able to accomplish work. Luckily having small children has given me the ability to focus through just about anything, which is what makes this possible! Some of my unusual office spaces include: golf course, casino, carwash, grocery store, mechanic, doctor’s office, airplane, train, car, bus (pretty much every type of transportation), bar, beach and many more I can’t remember!

Do you benefit from having a virtual work environment? Share some of the best places you’ve found to work remotely outside a traditional office or home office!

 

 

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When Should You Outsource a Task?

when to outsource

As a PR consultant, I am most often the one helping businesses outsource their PR and communication strategies to lessen their workload. For a lot of reasons, I love the concept of outsourcing and believe that in specific scenarios it works beautifully! Business owners have more time to devote on business development and operations, while they know that their PR efforts are being consistently and professionally executed, sometimes even as they sleep!

I acknowledge that there are some scenarios where outsourcing isn’t the best option and can cause a disconnection and dysfunction in a business. Often this is the result of a lack of communication and leadership. What I’ve discovered through my experience with outsourcing is that there are three simple questions I must ask myself to determine if I should complete a task in-house, or seek the help of a contractor to outsource the task.

The following three questions will help change your life – both personally and professionally. Think of some of the tasks you are procrastinating from accomplishing right now. How would you answer these three questions about those tasks?

  1. Does it bring me joy or fulfillment?

Does the act of accomplishing a certain task bring you joy or fulfillment? Don’t focus on the end result here. Usually we are all happy to knock a task off our to-do list. What this question is asking is do you enjoy the actual act or process that leads to the accomplishment?

For example, I love having a clean home, but the act of cleaning my house, especially those nitty gritty corners, does not bring me joy or fulfillment. I drudge through this task, often doing less than a stellar job just to get mediocre results. I know people who absolutely love cleaning, it’s like a religious experience for them. For this very reason, I acknowledge that cleaning is a task I may choose to outsource. And I’ll reinforce this further with my next point.

  1. Is it the best use of my time?

Expanding upon the house cleaning example, I choose to outsource this task to a phenomenal cleaning lady who comes once a month, works for 3-4 hours tackling every room in the house, and provides all her own cleaning products. Her flat rate equals one hour of my billable time. Plus I don’t have to buy virtually any cleaning supplies! For me, cleaning my home is not the best use of my time, especially because it doesn’t bring my joy or fulfillment.

You may be able to think of a variety of other examples in your own personal or professional life that would yield a similar answer. It has nothing to do with feeling you are “above” a certain task. Again, refer to question number 1. If a task doesn’t bring you fulfillment and you can earn more money in the same time it takes to outsource it, don’t guilt trip yourself. Now consider this final question carefully.

  1. Does it help others?

I strongly believe everyone should use some of their time, each and every day, to help others. This can and will look very different for each of us. For some, it’s volunteer work for a cause you care about, for others it’s offering free professional advice with no intention of trying to profit from it. For others still, it’s providing someone else with the opportunity to do better in life. This can be through charitable donations, but also by creating opportunities for people to earn a good living using their God-given skills.

To draw a final parallel to my house cleaning example, I could certainly make time to accomplish this task myself. But it would mean one less client for a fellow small business owner. Rather, I enjoy compensating someone else, a fair and competitive rate, for the skills they are using to earn a living.

Years ago, as I was working hard to incubate my business and save every penny I could, I didn’t dare dream of outsourcing anything. Even after the business was producing stable profits, I struggled to break free from this mindset. Instead, I spent years doing everything I could to keep low overhead, both personally and professionally. Only in recent years, have I learned to enjoy the fruits of my labor and create a life that is far more enjoyable with outsourcing certain tasks. I urge you to thoughtfully consider the same.

Your answers to these three questions may surprise you, and as you run the numbers, you will find that outsourcing things you do not enjoy, that are not the best use of your time and that could help someone else instead, is a viable and valuable opportunity to spend more time doing what you love!

What tasks do you outsource in your life? What are your standards to determine if you should outsource? Join in the conversation by leaving a comment below!

 
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Posted by on March 19, 2018 in Business & Success, Life

 

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Dear New Entrepreneur…A Letter to My Younger Self

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


Momsquad

Credit: Perry Media Group where I am proud to be a part of the “Mom Squad” team of fellow communication consultants.

It was July 2011 when I handed HR my two-week notice. I still have this simple letter, modeled after a template I found online when I googled “professional resignation.” I put no more effort into creating this life-changing document than I had put into what was supposed to be my “dream job” for the past 4 months.

Before taking the entrepreneurial leap to start my own Public Relations consulting business, I worked in the Pennsylvania Department of Health, Office of Legislative Affairs. The title and the perception were the only things remotely impressive and glamorous about this job, I assure you.

My tiny cubicle, stable salary and paid time off, while a luxury for most fresh college grads, all contributed to creating a comfortable prison that just might have kept me locked away until I earned my vested retirement, had I not longed for so much more.

Blame it on my entrepreneurial spirit – or foolish confidence, but I was willing to walk away from the guarantee of a stable, but unfulfilling, career for the chance at creating something so much greater.

Nearly seven years later, I thank this young entrepreneur who wasted no time pursuing her dreams. Every day I work to make her sacrifices and uncertainties worth something by continuing to grow this business while never slipping back into the monotony of a career I don’t truly love.

Like most entrepreneurs, I wish I could somehow equip my younger self with the wisdom I’ve since gained from years of experience. Though I can’t, I can hopefully inspire other new entrepreneurs to take the leap – and maybe, just maybe – change the world…or at least their own!


Dear New Entrepreneur:

I know you’re busy, and likely skeptical about the advice I want to give you, so I will get straight to the point. You know a lot; a lot more than you might give yourself credit for right now, but that doesn’t mean you can’t stand to learn a few things from a fellow entrepreneur who is a few years ahead of you on this journey.

I’m not trying to tell you what to do – I know that’s exactly what you’re trying to escape. But I would like to tell you that you’re on the right track, your gut is your best navigation device and the passion you feel today will continue to grow, despite what people may try and tell you. Please read on. I promise it won’t take long and it just might be that reassurance you’re so desperately looking for right now.

My advice to you, new entrepreneur is this…

Office space and employees don’t determine your success.

Right now you may be working from home as a sole proprietor just waiting for your first chance to lock into a commercial lease and hire your best friends. Stop looking for ways to tie yourself down and add to your overhead. This is everything you ran away from in corporate America. Learn to love the freedom and efficiency of working from home with no one to answer to but yourself. Hire fellow contractors only as you need them, get to know the best coffee shops to hold client meetings and enjoy keeping so much more of your salary – and sanity.

It’s okay to walk away from a “bad” client…even if you really need the money.

Go with your gut here. If a client tries to undercut your pricing or negotiate you into a corner, be willing to walk away. There will always be more, I promise. Yeah, you could really use the money…you always will be able to “really use the money.” The drawbacks to taking on a client that is a bad fit for your business will always cost you more in the long run than they’re willing to pay. Set boundaries and respect your values. You will learn to appreciate those “good” clients so much more!

You will always be surprised by those who want to see you succeed…and those who do not.

There will always be “friends” who you think will support you way more than they actually do. It will hurt and may make you question your decision to become an entrepreneur. Your decision is not what you should be second-guessing, rather it’s your friendship with this person. But don’t take it too hard; there will also be people you barely know that will rise up as your greatest cheerleaders. Appreciate these people and do the same for them in return!

Basic skills, like mail merging and stuffing envelopes, will be just as important five years from now.

When I first started out, I thought someday I might hire someone who would send my invoices, set meetings on my calendar and answer my phone calls. Five years later and the most capable person to handle these tasks is still me. These basic skills will always be important for running your business. Stay as hands on as it makes sense. Don’t outsource something just because you think you’re above it. Keep your overhead – and your ego – in check.

Make friends with your competition.

You will meet many other businesses along your journey that appear to do exactly what you do. Before you choose to secretly stalk their social media accounts and compare your client list, sit down and get to know them! Learning more about businesses I once deemed as competition has helped to create some of the best “power partnerships” I have. It’s amazing how once you really get to know about each other and the ideal client you are each hoping to find, you will realize you don’t overlap at all. Rather, you are great referrals for one another that can work together to help you both thrive.

Never make excuses

Mistakes will happen. Hopefully they are small, but they also might be big. No matter the size or scope, take ownership of any mistake and never make excuses. If something was truly a mistake or oversight, you have nothing of which to be ashamed. We are fallible humans, even us entrepreneurs. A reasonable client will understand this simple truth, as they are bound to make a few mistakes too. You will build credibility and trust if you own up to a mistake quickly and openly without blaming it on something, or someone else.

Only you can determine what you are worth

Deciding how you will price your services will be one of the hardest parts of running your business. You will have moments when you feel horribly underpaid and moments when you question whether you’re asking for too much. My best advice is to be strategic and remain consistent. This doesn’t mean you will (or should) charge the same rates for the rest of your life. Your experience will increase and so should your fees. But developing a strategy for how you will price your projects early on will save you from second-guessing, losing clients and losing income in the future.

Work toward creating a lifestyle, not just a business

In an effort to run a business, it’s easy to make the mistake of letting the business run you. Don’t recreate the same hell you fought so hard to leave to start your entrepreneurial journey. Take time off, travel, spend some money on fun things (all within reason, of course…it doesn’t take much)! Always keep in mind your goal of creating a particular lifestyle – one that affords you to be flexible and fulfilled – not just earning a certain income no matter the real costs.

Begin and end every day with affirmations

The entrepreneurial journey can be rough at times, that goes without saying. Amidst your efforts to be self-motivated and fearless, also take it easy on yourself when you need it. Promise to begin and end every day with affirmations as to all the things you’re doing well and that are going right. It’s easy to forget and take for granted life’s little blessings when you’re so focused on ironing out every wrinkle. Appreciate the small gestures, like a green light when you really need it, that are reasons to smile.

That’s all I have for you, new entrepreneur. It’s not all the advice I could give, but it’s all I feel you really need right now. Remember…after all, you’ve got this!

What piece of advice speaks to you? Do you have other words of wisdom to offer new entrepreneurs based upon your own experience? Join in the conversation by commenting below!

 
 

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5 Ways To Help And Support Employees Coping With Grief (Contribution from freelance writer Jenny Holt)

The following post comes to us from Jenny Holt, who transitioned from a corporate HR career into freelance writing. In this article, she shares her insights on helping employees cope with grief.


5 Ways To Help And Support Employees Coping With Grief

pablo-varela-311608Grieving a deceased loved one is one of the most unbearable things that a person can go through, and it’s even harder to cope with the loss when you have to be at work. In the U.S., workers typically get two to three days off for funeral leave, but according to experts, workers need at least a week to deal with their grief, apart from the logistics that surround a death and burial. Even more troubling is the fact that only 57% of small businesses with staff under 100 employees provide funeral leave. Organizations must recognize the fact that grieving workers need to be given enough time to cope with their loss. Moreover, companies should find ways to help and support their employees during this difficult time.

The effects of grief

According to a study, 75% of mourners said that their ability to concentrate in the workplace has been affected. And while grieving employees may turn up for work after their bereavement leave, these employees are more likely to make poor decisions, put workplace safety at risk, and supervise ineffectively. It’s also common for grieving workers to have difficulty concentrating, become socially isolated from their co-workers, and have lower productivity. For all these reasons, it’s imperative that companies should help their employees cope with the death of a loved one. Not only will it help to ease some of the worker’s personal burden, but it’s also better for the organization as a whole. Here are some tips on how to help and support your employee who’s coping with grief.

Offer an effective bereavement policy

A good bereavement policy includes paid leave for up to a week, extended unpaid leave, and vacation leave. Find out how much paid leave your company can offer and make sure to take into account the cultural differences, as some mourning traditions may take some time.

Don’t rush your employee to get back to work

There is no specific time frame as to when grief ends, so you will have to be flexible with regards to this situation. Ask your employee if they need more time to mourn and offer other work arrangements such as telecommuting or job sharing during this time. It’s important for them to get back into a well-balanced lifestyle and process their grief so when they come back they are truly ready to give 100% for the company again.

Acknowledge the fact that your employee is grieving

Let your employee know that you are sorry for his or her loss. Offer your support during this difficult time and ask if there’s anything you can possibly do to help. Assure the worker that everything is fine at work and that his job is secure and his duties are being looked after.

Create a culture of respect

Ask the grieving employee whether he or she would like you to speak to the team about the loss. Make sure that the team members are not gossiping about the situation, as this can be offensive and stressful.

Offer support

Help your grieving employee to get grief counseling once he or she returns to work. You should also encourage team members to offer their support and thank them for their efforts to support their colleague.

The grieving process can be difficult for any worker, but building a caring and supportive working environment can do a lot as your employee learns to cope with grief. With an effective bereavement policy, you will  help your employees properly cope with grief and sooner return to their job ready to re-engage.

What is your company’s bereavement policy? How could this policy be improved to offer more support to grieving employees? Share your ideas by leaving a comment below!

 
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Posted by on October 16, 2017 in Business & Success

 

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Stop Using These 9 Metrics to Measure Success

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


Stop Using These 9 Metrics to Measure Success

Having worked with many, many different clients over the years, I’ve had the benefit of learning how they each run their business and how they quantify success.

As you might expect, this is as unique as a fingerprint. However, one thing I did find to be common among the happiest and healthiest businesses was that they did not focus their measure of success on any of the following nine metrics I will soon discuss. To say the least, these metrics are false and misleading. They also create an imbalanced company culture which can snow ball into bigger problems down the road.

Take a look at the nine metrics for success that we all need to stop using right now!

How long you spend completing a task

Imagine how long it would take most of us to change the oil in our car. Just because we devoted hours of (frustrating) labor to this task, doesn’t mean we were any more successful than a skilled mechanic who can complete this same job in a fraction of the time. How long someone spends completing a task is not an indicator of success.

How early or late you’re accessible by phone or email

Our culture tells us that the longer we work, the more important we must be. Checking emails and answering phone calls from sunrise to sunset makes us feel like we are more successful than our peers who cut out at (gasp!) 6pm and let emails wait until normal office hours resume the next day. How early or late we allow ourselves to be accessible for work tasks is not correlated to success, but it is most certainly correlated to a work-life imbalance.

The size of your office

One of the biggest mistakes I see small businesses make is investing in a large office space they simply don’t need. There’s no denying my support of a virtual work environment for its efficiency and cost-savings. Yet, so often new entrepreneurs feel that their success must be validated with a commercial office space that is one more thing to manage and one more bill to pay. The size of your office is not an indicator of success. Many high-profile business owners and CEOs throughout history have worked from their home, out of a basement or garage or voluntarily took the smallest office space in their building.

The size of your staff

Similar to the size of your office, the size of your staff doesn’t indicate success any more than the size of an SUV indicates the stature of the person driving it. All of these items can be obtained by people who are barely able to pay the bills each month – all for the perception of looking “bigger” than what they are. Work to keep your overhead as low as possible and instead focus on the size of your profit margins.

Fancy stationary

One of my biggest pet peeves is working with a client who claims to have a shoestring marketing budget, but who then pays an invoice with a slew of unnecessary collateral materials that were certainly not cheap. Custom-printed checks, stationary, envelopes and embossed business cards will not be what (solely) seals the deal with your client – a good communications strategy will. Don’t mistakenly use this as a metric for success and instead smartly invest your marketing dollars elsewhere.

The number of business cards you hand out

Speaking of business cards, loading up on thousands of these paper rectangles and then tossing them out like confetti at a networking function will not build meaningful relationships with fellow professionals and may actually make a bad first impression. Handing out hundreds of business cards a day (without any strategy or follow-up) is not a useful metric for success. Anyone can do that – including small children and robots.

The clutter in your inbox

Busyness does not equate to productivity and a cluttered inbox does not equate to success. Hundreds of unread emails may look impressive at first glance, but when the majority of these messages are spam, promotions and auto-responses, you are merely trying to convince yourself you’re important. I tend to treat my inbox like my to-do list. The few messages I leave there require my attention and usually receive it within a day. All other messages are read, discarded or filed into their appropriate sub folder. To someone else looking at my inbox, I may look like I’ve had a pretty easy day. But I’m okay with that because I know that this is not an indicator of success.

The number of meetings you attend

During my time spent working in government, I experienced just how much time can be wasted in meetings. People loved to schedule meetings and conference calls to basically fill their entire work day. This would then give them the need to stay late to actually accomplish anything, perpetuating this false measurement of success. The number of meetings you attend does not equate to a successful day or your level of importance within a company. In fact, the people who often have important work to do find any excuse to get out of these meetings and get back to their computers.

Social media likes, followers and interactions

Finally, and this one may shock you, the number of interactions you receive on social media is not an indicator of success. You may say, “Well then why are we told to spend so much time and money on establishing a social media presence to build our business?” I’m not discounting the effectiveness of a strategic social media plan as part of a larger marketing effort, but I am offering a friendly reminder that you and your business are worth far more than the number of likes you have on your fan page.

Likes can be easily bought and interactions can be skewed to the point where it’s hard to tell what, if any part of your sales are a direct result of someone following you on social media. Stop making this the focus of every sales and marketing meeting!

What should be our metrics for success?

…Quality and productivity!

There is one philosophy all businesses would benefit from embracing, and that’s simply to “Get it done…right!” Quality and productivity are the two metrics that we should use to measure the success of our day and the overall success of our business. Did we deliver quality work in a productive manner? The businesses that embody this philosophy and promote this culture to its employees are the ones that are thriving.

Did you knock everything off your to-do list by 3pm? Great, see you tomorrow! Do you need to spend a few extra hours perfecting a project you know your client will love? Maybe you work a little late tonight, but you know it will pay off in the end. Stop comparing hours, square-footage, email count and boxes of business cards. Instead, “Work hard in silence and let success make the noise.”

Which of these metrics do you most commonly see misused to measure success? Share the outcomes by commenting below!

 

 
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Posted by on September 4, 2017 in Business & Success

 

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