Prioritizing Comprehension – Not Just Communication

It's common to hear that communication is key. And it's true. Clear, consistent communication is the essential foundation for any successful relationship. I imagine we can think of several instances in our personal and professional lives where communication has either helped or hindered the health of a relationship. Where communication is lacking, frustration will always … Continue reading Prioritizing Comprehension – Not Just Communication

How to Solve Business Mistakes with Grace and Professionalism

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! We all work to serve … Continue reading How to Solve Business Mistakes with Grace and Professionalism

How to Solve Business Mistakes with Grace and Professionalism

We all work to serve our customers and clients to the best of our ability. Never do we put it on our to-do list to royally mess up something so that we can destroy business relationships and lose lots of money – and least no sane person does this. Unfortunately, that doesn’t stop bad things … Continue reading How to Solve Business Mistakes with Grace and Professionalism