Getting Paid to Make Decisions

The other night I was sharing a few of the day’s successes with my husband when he pointed out a theme I never considered with my public relations consulting work. My clients value my ability to make educated and decisive decisions for them.

All this time I thought I was in the business of providing public relations and communications strategies (and I am), but the real success of these strategies is hinged upon being decisive. Essentially, I get paid to make decisions.

Maybe you can relate. In your career, do people look to you to take the lead on a project, trusting you to make the decisions needed to keep things moving? Do people often seek your advice or want to pick your brain on an issue? If so, you’re also getting paid to make decisions. Here are some key things to keep in mind while sharpening your critical decision making skills.

A Clear Yes or No

I’ve said before that a “no” is as good as a “yes” and I still stand behind this philosophy. I have been highly decisive all my life, often at the dismay of my parents. I crave a clear cut answer so I know how to move forward with a project. Action items that hang in limbo due to an unclear answer make me anxious.

So, when working toward being an effective decision maker, you not only need to provide your own clear answers, you need to pry them out of other people. Make it easy. Present options as yes or no scenarios and be clear that a single word decision is all you need. Give a deadline for the decision and follow-up, as much as it takes, to get that yes or no.

Expertise to Back the Decision

When I tell my clients either yes we should, or no we shouldn’t implement a strategy, I am quick to provide my rationale. In the instance I say no, I want to be clear that it’s not due to a lack of interest or resources, it’s a sound decision for the business. When I say yes, I want them to know I support the idea and am not just agreeing to please them. Especially when providing quick answers, show that you still put time and thought into your response by backing it with expertise and examples.

Openness to Other Options

I said I get paid to make decisions for my clients, but I didn’t say they were required to listen. I appreciate clients who push back because they feel strongly about another option. An educational discussion is enlightening for everyone involved. It builds trust and shows your relationship has reached the level where you’re comfortable speaking your mind. When a client has an alternative view on a decision, I’m often happy to accommodate their wishes, so long as it aligns with their mission and our prioritized goals.

Which brings me to….

Giving Clients What They Need

I’ve often seen clients (and really any business) get side tracked from time to time with the next shiny object which is what they want and not necessarily what they need. You know, these are the people who think every sales email they receive is the next best marketing opportunity. It takes time to fully explore these options for a client to see if it’s viable, but the result is my ability to offer sound advice that conserves the client’s time and resources.

Sometimes you need to be the parent who says “no, don’t waste your money on that” and you don’t always get a favorable response. However, I have found long-term that these clients are always appreciative and come back time and time again to pay me to make smart decisions.

Do you find that you’re in a role where quick and clear decision making is critical? Share how you provide this value to your customers by leaving a comment below!

 

Low Cost and No Cost Business Tools Every Entrepreneur Should Use

When I first began my Public Relations Consulting Business, now nearly six years ago, I had to find every possible low cost or no cost tool to grow my business with minimal overhead. Still to this day, I find myself continuing to use many of these same tools not just because they are cost-effective, but because they work. Take a look at the top 10 tools I recommend for every entrepreneur.

Email Management

Gmail – I’ve been with Gmail from the inception of my business. Though my email is @bennisinc.com, I can login just as I would for an @gmail.com account. It’s familiar, it’s user-friendly and it’s free – or about $2 per month, depending upon your plan. Through some of my clients, I’ve had the experience of using Outlook and have found no added benefit that Gmail doesn’t match and then blow out of the water. Need I say more about Gmail’s awesomeness?

Email Marketing

Mail Chimp – Mail Chimp has won my heart for several reasons. First, I appreciate that it keeps things simple and user friendly. If I want to send out a quick press release for a client, I can easily brand a template and have this sent within minutes. I have also seen unique and intricate templates created by my fellow designers that make a Mail Chimp email look just like some of those more “expensive guys’.”

Speaking of, I have experience using Constant Contact, Emma, MadMimi and more. I find these platforms to be far more fussy and expensive. If your contact list is less than 2,000 people and you send less than 12,000 emails per month, Mail Chimp is completely free!

Scheduling

Doodle – If you can relate to the scenario of countless “reply-all” emails with dates and times being thrown about trying to schedule a group conference call, then you need to get acquainted with Doodle. I have to schedule anywhere from 4 to 10 conference calls per month, often with ten or more people each. Doodle has been a huge time saver. I simply select a variety of dates and times that (foremost) suit my schedule, then all participants select the dates and times that also work for them. Doodle shows you what option works for the most people, so making a decision is easy!

Business Phone

Google Voice – I have never paid a dime for a dedicated business phone number and voicemail – it’s Google Voice makes this possible. My cell phone is an 814 area code, but I now operate in the 717 area code. In an effort to accurately portray my business as local, I selected a 717 business phone number via Google Voice and linked it directly to my cell phone. This means when someone calls my business line, I see “Google Voice” appear on my phone and know to answer it as a business call. My favorite feature is that I can record an alternate voice mail that people hear when they call this line, so they aren’t greeted with my personal voice mail. You can even record a specific voice mail for one specific person, if you really want to give a personal touch!

Conference Calls

FreeConferenceCall.com – The name sounds a little shady, but this service has never done me wrong. You simply create a free account and they assign you a unique conference number to use again and again and again. If you want to pay a little more, you can add on any number of features, but for me, all I wanted was a dedicated, reliable conference line for free.

Invoicing

Intuit QuickBooks’ Invoicing Software – I’m slightly embarrassed to admit that I managed my growing PR consulting business completely with invoices I created in Word for the first five years. Starting in 2017, I was finally introduced to Intuit QuickBooks thanks to a client. From my first use, I was hooked.

This year alone, I am currently managing 22 active client accounts, and growing. Without QuickBooks, invoicing would be a nightmare. I can see who owes what, what’s overdue and easily compile a report to see any imaginable metric of my business finances. I’m trying not to kick myself too hard for not implementing QuickBooks sooner, but really it’s a shame how unnecessarily painful I made compiling tax information for my business. Lesson learned.

Productivity

Boomerang (for Gmail) – Boomerang is my spirit animal. It allows you to draft and schedule email messages to go out at a specific date and time in the future. This allows me to schedule meeting reminders, follow-up emails or send out a proposal several days from now when it would hit my client at a better time. I can take care of the task while it’s on my mind and not have it sit in my draft box. Boomerang is like my personal assistant that takes care of the rest! This service is free for up to 10 messages per month, which suits me just fine. For a little more money you can unlock their entire suite of features. If you feel like you’re always forgetting to send out or follow-up on emails, definitely check this one out!

Social Media Management

Hootsuite – I’ve explored several different types of social media management platforms and my loyalty remains with Hootsuite. I pay just about $10 per month and I’m able to accommodate the management of all of my clients’ social media accounts. The feature that sold me is the ability to schedule social media posts in advance. I still get real-time notifications if anyone likes, comments or shares a post so I can immediately react, but the day-to-day logging into each account and posting is eliminated. This gives me back at least an hour of my day, every day!

File Storage and Organization

DropBox – I might have one or two physical file folders with paperwork, everything else is in my DropBox – and that’s 6 years’ worth of storage! DropBox makes it easy for me to share entire folders with a client, graphic designer or anyone else who may need access to these items. I also gain peace of mind knowing I can access these same files from my phone or any other computer via DropBox.com. So should anything tragic happen to my laptop, I still have all of my client files at my fingertips.

Collaboration

G Suite – We started by talking about Google as a no cost or low cost resource to entrepreneurs, so let’s end by talking about it some more. G Suite, specifically Google Docs and Google Sheets, is a great tool for collaboration. Multiple people can edit a document in real-time, eliminating the back and forth with multiple versions of the same document and not knowing which is the most up to date. In short, G Suite is a simple and free collaboration tool that most everyone is comfortable using – a huge selling point especially when working with clients who aren’t tech-savvy.

What are some of your favorite low cost or no cost business tools? Share the technologies that have helped you to grow!

 

How to Give Customers What They Need, Not What They Want

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!

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Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough decision to either give a business what they want or to give them what they really need.

If you are lucky, these two areas overlap and you look like a hero as you deliver favorable results to your smiling clients. All is right in the world!

But sooner or later, after enough years in the business and after working with enough people, you will find yourself stuck between a rock and a hard place as you deal with clients who bring you ideas that you know are not going to help them achieve their goals.

Henry Ford alludes to this conflict in his quote, “If I had asked my customers what they wanted, they would have said a faster horse.” Often, customers are too close to their own business to see the bigger picture of what it really needs to get to the next level. They will ask for a bandage to fix a gaping wound, when really the underlying problem – and its solution – is much deeper.

So how do you gracefully persuade customers to accept your recommendations for what they need when this differs from what they want? Let’s take a look at five steps that will get you headed in the right direction.

Be kind, but honest when sharing your opinion and expertise

There is never a need to be rude or condescending when informing clients that you do not believe their ideas will achieve the results they desire. Remember, they have sought out your expertise because they want your input. Strive to build a relationship based upon kindness and honesty so that you are able to openly share your opinion and they are well received by your clients. The more your clients trust you and the more your track record of advice has panned out in their favor, the more likely they are to listen to your recommendations in the future.

Offer real examples backing up why something may not be in their best interest

Some clients will want to see proof as to why their idea is not good for their business. Do your research and offer real examples or statistics of other businesses that have used a similar idea or strategy only to have it yield less than desirable results. Another method is to back up your own ideas with research and examples. Don’t just tell your clients, show them why you and many others have found your idea to be of greater benefit.

Give them (only good) options from which they may choose

Give your clients a sense of control and involvement by presenting them with options from which they may choose. The key is to give them only options that will help achieve the same overarching goal. By controlling the options presented, you can help steer your clients toward only good decisions, whether they know it or not.

Get them excited about these options!

Your clients may come to you with a “bad” idea because another business did it (likely in a different industry, with different goals and a different budget) and it looked cool so now they want to do it too. They’re excited about it and for that reason alone it’s attractive. Use this “shiny object syndrome” to your benefit by turning your “better” options into other, shinier objects that catch their eye. Your excitement for these options will get them excited as well. Best of all, they should love that these ideas are new and different from what another business has already done. They will get to be among the first!

Offer praise and encouragement (even if it was your idea)

Finally, step off your soapbox, get down from your high horse and take a back seat to receiving the glory when your ideas deliver the results you’ve promised to your clients. All the credit you could want will make its way to you in the form of a nice paycheck. Until then, be a cheerleader for your client and offer praise and encouragement for their smart decisions that have helped them to achieve their goal.

How have you had to delicately steer your customers toward what they need, and not just what they want? Share your personal experience by commenting below!

 

How I Plan to Gain More Free Time in the Summer Months

Given the Memorial Day holiday, I think just about everyone is thinking about the fun summer activities that lie ahead. I know I am! This is why I got to thinking about my plan for the summer to ensure I enjoy my most favorite months of the year. It’s too easy to stay on the same work routine and not take advantage of the warm weather and time with family. Being a creature of habit, I thought the best thing to do was to set some “boundaries” for my summer and come up with a new routine that will help me maximize my free time and benefit from my flexible work schedule throughout the coming months. Take a look!

End each weekend with a preview of the week ahead

In order to get more out of my work hours and maximize my free time, I’ve found it to be really helpful to end the weekend with a review of the upcoming week’s tasks and obligations. This gives me a good mental grasp on how much dedicated work time I’ll have, verses time that will be spent at meetings or events. I also compare this schedule with my husband’s to be sure we’re fully covered on family duties. There’s nothing quite as stressful as realizing you both need to be out of the house early without someone to run the kids to daycare!

Get up at the same time every day

This will be a challenging one, but one that will surely help to maximize my free time so I can enjoy the summer months. Every day of the week, including Saturday and Sunday, I plan to get up at 6am. Some days I may have a little helper join me who wakes up early, and some days I may get a cup of coffee and a head start on my inbox. No matter how I spent this extra hour of the morning, it will go to good use and put me in the best position for a less stressful day. On the weekends, this will be the only hour I dedicate to checking in on work – or I’ll use it to get in some exercise!

Make a plan – for both work and play

Just as it’s important to plan to get work done, it’s also important to block out time in your schedule to enjoy non-work related things. I’ll have an agenda for each day that outlines how I want to spend my time. This will likely involve a mix of some work tasks along with a nap in the sun on the back deck. On days I have one or more kid home with me, I will prioritize only what has to get done that day to keep me on top of my work tasks, the rest will be dedicated to family time!

Stay on a routine for monthly tasks

I’ve gotten on a good routine of looking at all projects I have to deliver on a monthly basis and dividing them into one of two categories: tasks to be delivered for the current month and tasks to be delivered for the coming month. The first category of tasks gets prioritized and completed between days 1 and 15 of the current month. The second category of tasks are put on the to-do list starting day 15 and completed no later than the end of the month. If you’re overwhelmed by your task list, you may need to start categorizing and prioritizing tasks so you have a better handle on what needs done now and what can wait.

Limit networking and social requests

For some, summer is the prime time to set networking meetings and attend social events to grow your business. But for me, I’d much rather spend my free time soaking up the sun with my kids. Because of this, I frequently decline such requests. I’ll tell the contact that we can set date for the fall, and if they’re really serious about meeting, they’ll comply. For those “serial networkers” that were likely going to be a waste of time anyway, they will forget to follow-up and fade away.

Zero out my inbox each evening

This takes a little commitment, but once it’s routine it will greatly streamline workflow. I practice this now, and plan to into the summer. Every evening, once the kids are in bed, I take up to 30 minutes to “zero out” my inbox. What this means is that I check in on any emails that may have come in since I closed up shop sometime in the afternoon, and I address them. Many emails can be read and deleted, others will need a response. If the response is quick, I give it. If it will take some time, I patch it into my work flow for tomorrow. If I anticipate needing more than one day to reply to a client, I first reply with an acknowledgement of the email and then let them know when to anticipate my full response. I have found this last tip to be the key to keeping clients happy by keeping them in the loop. It also prevents additional follow-up emails or phone calls asking when something will be completed.

With these tips, I hope to enjoy a slower paced summer without needing to cut back on any client work. With my extra free time, I plan to enjoy the warm weather, spend time with family and take a few long weekend trips to make some new memories. If this new routine produces favorable results, I just may never come back from my “summer” lifestyle!

How do you plan to manage your workload to enjoy this summer? Share your ideas by leaving a comment!

 

10 MORE Things to Remember When Planning a Professional Event

Years ago I wrote a blog post on 10 Things to Remember When Planning a Professional Event. These pearls of wisdom still apply to how I approach event planning for my clients. So much could be said on this topic! So I challenged myself to share 10 more pieces of event planning advice, many of which I learned since the time I wrote the original blog post.

Take a look at 10 more things to remember when planning a business or nonprofit event.

1. Set the date for all planning meetings/calls right from the start

If you wait until the last minute to schedule your planning committee meetings or conference calls, it will be like herding cats. Avoid schedules from filling up (and poor attendance at your meetings) by establishing your meeting schedule as early out as possible. Determine the number of meetings you need and space them out. Your last meeting should be right about 1 week prior to the event. Then, get these dates on everyone’s calendar early so there are less excuses of “I had another commitment.” Don’t forget to send out a reminder a few days prior to each meeting!

2. Plan something guests actually want to attend

This is an important one. So often people forget to think outside the box to incorporate special elements that will make people look forward to the event, not just see it as a blemish on their calendar that they have to attend. If you establish your event as having fantastic food, lively entertainment or a unique venue and décor, you will keep regular guests coming back and new guests coming for the experience.

3. Give the event a theme (trust me on this one)

Themes sound hokey, and they can be. However, picking a theme for your event will help you out in a couple different ways. First, it gives direction to your décor, menu and keynote speaker or entertainment. Second, it makes it memorable for your guests. If you’re planning an annual event, each year will stand out separately because of its unique theme. This keeps you out of the rut of essentially planning the same event year after year.

4. Time the sending of your invitation

It’s just as possible to send your invitations too early as it is to send them too late. Anything sent earlier than 8 weeks out is liable to get shoved under a pile of things because it doesn’t seem to warrant an immediate decision of yes or no. Anything sent later than 4 weeks out may be hitting guests too late as people tend to fill their calendars about 1 month in advance. Aim for the sweet spot of having your invitations hit mailboxes at 6 weeks prior to your event date (take into account the added time of printing, assembling and delivering the invitations).

5. Solicit sponsors uniquely and personally

Sponsorships are the real financial success of your event. This is where you tend to make your most money, well before your actual event. Don’t assume that sponsors will come pounding on your door, checks in hand, just because you send out a mass email. They may have received the “ask” and may even be considering it. This is all the more reason to hit them again with a personal follow-up. Stress the importance of the cause the event supports. Tell them the exact role you hope they play (level of sponsorship) and outline the benefits they will receive in return. A personal ask takes mere minutes, but can result in far more sponsorships than what you would have received without doing so.

6. Engage your planning committee by assigning very specific tasks

If you have a planning committee (and you should), make sure you’re fully utilizing them. It’s likely that one or two people will play the role as lead organizers, but that’s not the excuse for everyone else to sit back. Engage all members of your planning committee by assigning very specific tasks suited to their skills or connections. If you’re feeling like there’s too much on your plate, assign something to someone else. The bottom line is that if someone wants to lend a helping hand, make sure you’re communicating how they can best be of service.

7. Secure your regular attendees with a personal ask

Much like sponsors, don’t take for granted that regular attendees will purchase tickets and come back year after year simply by receiving their invitation. If you’re less than one month out from your event and you notice some key people didn’t respond, follow-up! This is the “low hanging fruit” to build your attendance. Some may have a conflict and truly cannot attend, but maybe they will still make a donation in lieu of their attendance. Others may have forgotten or thought they bought tickets when they didn’t. In all cases, a follow-up is a good thing!

8. Anything you can do in advance, do in advance

Inevitably, there will be some things you can only do the few days leading up to the event. But for everything else, do it as soon as it can be done. This will save you a lot of stress and also allow you the benefit of time to troubleshoot any problems that could occur. Maybe your program booklets weren’t printed correctly. If you take care of this weeks prior to the event, there’s still time to get them fixed. This wouldn’t be the case if you waited until the same day to print your program.

9. People will disappoint and frustrate you – but it will all be okay

Yes, it’s the nature of event planning. You become emotionally invested in the success of your event, so when someone cancels at the last minute or there’s a vendor mix-up, it can feel like your world is crashing down. Try to stay level-headed and keep in mind it really is just an event. Most people won’t notice if things don’t go as you planned, because they don’t know your plan. Your relationships and reputation are what will last, so keep that in mind when you feel like blowing up on someone.

10. Take time to show thanks

Finally and most importantly, be sure to share your gratitude with people who went above and beyond to make the event a success. Donors, sponsors, volunteers and vendors all put a lot of heart and soul into the details of the event. It will absolutely be noticed, and appreciated, if you send them some personal words of thanks.

Have you had to plan a business or nonprofit event? Good or bad, share your experience and some tips of your own!

 

Why Didn’t My Press Release Get Picked Up?

Whether we PR professionals want to come to terms with it or not, the media is not our mouthpiece that will print exactly what we want, when we want it. They are the ultimate gatekeepers who determine the extent of media exposure that will be granted to us or our clients. The sheer volume of press releases that cross their desk each and every day ensures that only a fraction will receive review, and an even fewer number will be published in some capacity.

But don’t despair! Rarely is an ignored press release a direct reflection on your business or your media relations skills. Rather it could be any number of possible circumstances. Take a look:

It wasn’t really news.

The hard truth is that you’re likely to think everything your organization does is newsworthy because, well, it involves you. It can sometimes require taking a step back and role playing a reporter to determine whether or not something is worthy of media attention. Just because it’s not a good fit for the media, doesn’t mean you can’t promote it in other ways. Utilize your website, blog, social media, and newsletter to tell your story.

It was overly promotional.

Be sure to learn the best practices of writing a press release. Your headline can make or break your chances of getting picked-up. If you start off overly promotional, with a heavy focus on your business or brand, this is a huge red flag to a reporter that this isn’t a helpful “news hint,” it’s a PR tactic. As much as a client may want to see their name in the title, explain to them that this isn’t the best media-bait.

You’ve used this angle, again and again.

Is your strategy to, every month, announce the new businesses to whom you’ve sold services or goods? The first time you do this is the best chance you’ll have at gaining media attention. Every press release after that is beating a dead horse, in the eyes of the media. Reserve this angle for a truly noteworthy client, or present your new client information in a unique way. It’s easy for the media to spot a template press release which will quickly get you tossed in the “no” file.

It got stuck in spam.

There are major benefits to using an email platform like Mail Chimp or Constant Contact to send out your press releases. However, they can increase your chances of getting you sent to a spam folder. I’ve had my own clients’ emails skip my inbox and head straight for the spam folder, even after I marked previous messages from the same sender as “not spam.” The bottom line is to track your analytics, as these email platforms allow you to do. If it seems like a low percentage of contacts are opening your email, it may be due to their spam filters.

It was poorly written.

Another hard truth is that your press release may been poorly written to a point that your media contacts couldn’t see the value in the information you were sharing. I again reference the best practices of press releases to ensure you have the greatest advantage of getting picked up. You need to write to the media’s preference, not your own. Learn to embrace AP style!

You relied solely on a “Wire” for distribution.

You are likely familiar with PR wire services such as PRWeb, PR Newswire, and Business Wire. I have yet to have a client truly benefit from any pick-ups received from such services. I believe the value lies in personal contact, not some syndication service. Even if you’re hitting a list of several hundred media contacts, you are far more able to personalize your messaging and track their engagement from traditional email. Don’t waste your time or money!

You gave up too soon.

Finally, and most importantly, you may have just given up too soon. I have yet to receive a single complaint from a member of the media for sending out the same press release twice, each with a unique headline. Sometimes you hit them on a busy news day when they just don’t have the capacity to cover your story. A few days later might be the perfect timing for when they need a story like yours. Try and try and again – but two times is the perfect number. Anything more than that could work against you.

Most importantly, don’t drive yourself crazy over-analyzing the reasons your press release may have been overlooked – and don’t stop trying! Tomorrow is another news day.

Can you empathize with this experience? Join in the conversation by leaving a comment.

 

 

Online Bullying Even When Working From Home (Contribution from freelance writer Jenny Holt)

The following post comes to us from Jenny Holt, who left her HR career behind to pursue freelance writing and to spend more time with her young daughters at home. This article is based upon her own entrepreneurial journey and balancing family and work.

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Online Bullying Even When Working From Home

For me, this is a personal topic. Bullying was endemic in the company where I worked prior to becoming a mother. Human Resources is a challenging and fast moving area of any business. At first it excited me – the ability to find ideal, new employees, evaluating them, helping them flourish and rewarding the good ones. However, it soon became like many other areas of business and life in general – a case of who you know, what you say to the right person, and more, how you destroy those you do not like. Those in power bullied the new, the weak, and the ostracized. This had nothing to do with ability or work ethic, but everything to do with cliques.

No Boundaries for 21st Century Bullying

The level of bullying increased whenever someone was ill, made a mistake, or worst of all, got pregnant. So you can imagine my own feelings on becoming pregnant for the first time. Sure enough, the bullying stepped up a notch. Luckily, senior management was flexible and accommodating, so they let me become a remote worker. My jobs could be done from home just as well as in the office and for a while this was fantastic; largely because I had a new daughter who brought joy to my life, a supportive and engaged husband, and maternity leave – sweet maternity leave.

Once back, even though I worked from home, I would receive bullying emails, text, Skype messages, and phone calls. Eventually I was released from my work for “under-performance,” despite being one of highest producing employees. Working from home is not a protection from bullying in the 21st century. Whether as a remote employee or a freelance worker, those who seek to bully will do so regardless of the working environment. It can be brazen and open or covert. In fact, the proliferation of smart devices, chat apps, online work platforms, and so on make it easier for bullies to get a hold of their targets and harass them 24/7.

What Employees can do to Reduce Online Bullying

If you need to leave your current employer or client, then you are presented with several options. There may be legal angles you can take due to the nature of the bullying. This is, however, a long term compensation rather than a solution. Finding new clients is obviously the first thing for a freelancer to do. Being self-employed, there are benefits and problems when work is slow, so it can feel difficult to give up a source of income and trade it in for insecurity. If you have been earning for long enough, you may be eligible for unemployment insurance. While there are federal regulations, most of this is handled on a state by state basis. Any unemployment insurance and benefits can be vital in giving you the chance to turn around your situation and find new employment, new clients, or a totally new direction.

However, it may be possible to save the situation. Being bullied has untold effects on our bodies and our minds, but it is not something to suffer or put up with. First, you should gather evidence of how you are being bullied by this person or people. Then you need to find the support of someone in authority – this can include a Union Rep if you have one. Check your legal rights under both federal and state law. Then you need to stay tough, hold your ground, and sadly, as noted above, have an exit strategy just in case. Now, the important part is not to confront the bully directly because they can and will twist this to suit them. First confide in management or a colleague, and work with them to address the situation.

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Bullying can come in all shapes and forms – and even from someone you consider a friend. If a colleague or client’s actions are causing you mental and emotional distress and impacting your work, it’s time to take action. No amount of money is worth putting up with negative and harassing comments. Often it’s the subtle harassment that builds up over time that is the hardest to identify. Working together doesn’t mean you have to be friends, but it absolutely means you must treat each other with respect!

Have you been a victim of workplace bullying? Please help us shine a light on the common occurrence of this very important topic!