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5 Things My Clients Have Taught Me About Public Relations

5 Things My Clients Have Taught Me About Public Relations

Throughout my career as a public relations consultant, sure I’ve taught my clients a lot. But what’s been most surprising is how much they’ve taught me in return! Working in a wide range of industries has afforded me the ability to track some powerful trends and spot inconsistencies that require us to rethink strategies.

It should be obvious, yet all too often it’s overlooked at larger firms, that every single organization must have its own unique public relations strategy if they want to see the best return on their investment. Even for businesses in the very same industry, no two strategies should be identical. It simply doesn’t work!

So what are the most valuable PR lessons my clients have taught me along the way? Here are the top PR “best practices” I have learned, not from a textbook, classroom or industry group, but from my clients!

  1. Public Relations is a lot more than writing.

When earning my Public Relations degree it felt like the vast majority of what I was doing was creating content in some form or another – pitches, press release, op-eds, video scripts, media talking points, website content, social media content – and the list goes on infinitely!

However, now as a PR consultant in “the real world” I see that content is only the starting point. My clients have taught me that the real value I bring to the table is what I do with the content I create for them. Never should this fall on their shoulders! Rather, I take the lead with our dissemination strategy, never giving up until we get the full attention the content deserves.

  1. You don’t know what you don’t know.

My clients have also taught me that I cannot be (nor should I desire to be) a one-man-band of solutions. Rather, I’ve learned to rely on my network of fellow contractors and consultant who serve in a variety of fields and specialties. These counterparts lend advice and expertise to the unique challenges my clients face from time to time. Whether that’s monitoring new SEO trends, understanding advertising best practices or learning how to save some money on the way we design and print a marketing piece, having a network of trusted professionals is what allows me to see my own blind spots. After all, we don’t know what we don’t know!

  1. There is no template or formula that works for everyone.

I love the vast variety of industries my clients expose me to. It’s challenging yet rewarding to be able to develop a mini expertise in so many different categories.  What this has taught me, more than anything else, is that there will never be a one-size-fits-all solution when it comes to creating a public relations strategy. Everything I do must be custom built. Sure, some similar tactics may carry over, but they will be heavily tailored so that no two email blasts, no two direct mail pieces and no two press releases will ever be the same.

Even the same event for the same client, year-after-year will continue to morph until it’s almost unrecognizable from its first year. That’s a good thing! Through this, my clients teach me that there are no shortcuts, no templates and no magic formula. The value of what I provide is complete customization in everything I do.

  1. Complacency will kill your business.

I love when clients come to me with new ideas for how they can revamp their communications efforts! It shows they value the power of communications and also that they’re keeping their eyes and ears open to new trends. What they’re also teaching me is that complacency is a business’s worst enemy. I learn from example. This same passion and drive for trying new things is what inspires me to also try new things! It’s the kick in the butt I need to always strive to take my offering of services to the next level, to forge power partnerships and to restructure business relationships so that everyone benefits.

  1. Persistence is key.

Finally and most importantly, I’ve learned that in order to see the greatest return on your investment when it comes to public relations strategy, you have to remain persistent and consistent with your efforts. We live in a society where instant results and instant gratification are expected. However, communication takes time! It also takes many touch points with your target audience for them to really start to pay attention to what you’re saying.

Through having many of my clients serve as examples, I’ve been reminded time and time again that investing in forming real, meaningful relationships with your target audience always yields the great return – and this simply takes persistence!

In your own industry, have you found that your clients or customers have actually helped you to learn things you didn’t know before? Share your story by leaving a comment below!

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Posted by on September 17, 2018 in Business & Success, Life

 

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How to Create the Job You Want

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!


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Now entering my seventh year of managing my own Public Relations firm in Harrisburg, Pennsylvania, I’ve learned quite a few things about creating the job you want.

I was fortunate to have the realization early on in my career that my dream job didn’t exist. If I wanted it, I had to create it. So I did. That sounds simple enough, but I will be the first to tell you it was anything but simple or easy. That’s not a reason to continue with a job you dislike, if anything it should be motivation to buckle up for the wild ride of entrepreneurship, if you feel this is your calling.

Maybe you’re ready to take the leap, or maybe you’ve only just begun to wonder what being an entrepreneur could look like for you. No matter where you are on the journey, let me offer you some advice on how to begin creating the job you want.

Confirm it doesn’t already exist

Do your research! Does the job you want already exist? It’s possible your current company or another company offer a role that’s close to exactly what you want, but you just need to work to get there. That’s great! Establish a plan for how you you’re going to move toward this role. There’s no need to take on the added stress and complication of trying to recreate your dream job if it already exists.

In contrast, your research might confirm that your dream job is something so unique you must forge ahead as an entrepreneur to create it. Knowing that no other job currently out there matches the job you want should give you inspiration and drive to move forward with the career of self-employment, because not doing so would mean compromising your dreams.

Get real about what you want

Okay, so you have a clear understanding of whether the job you want already exists or whether you need to create it. Now it’s time to be honest with yourself about what makes this job so appealing to you. Is it the expected pay, flexible work schedule, power, purpose, fulfillment or something else? If in this process you discover the job you want is really centered on a perceived salary or title, this should be a red flag that maybe your priorities are a bit skewed.

Entering entrepreneurship is not for the faint of heart, or the mildly committed. To be a successful entrepreneur, you must want it with every fiber of your being. You will never stick with it long term, through the highs and lows, if you’re only in it for the pay or power – those don’t come for many years, if at all. Get real about what you want out of your dream job and check your priorities again and again.

Then, get real about why you want it

Similar to the point above, once you know what it is you want out of the job you’re going to create, take it one step further. Ask yourself “Why do I want it?” If you can’t confidently answer this question, that’s another red flag that maybe you’re not cut out to forge your own career path outside of the corporate box.

While there are no “correct” answers to this question, the following answers are often good indicators that you’re entering entrepreneurship for the right reasons: I want to make a difference; I want to control my own destiny; I want to apply my passion toward a purpose; I want to maintain a better work-life balance. Be crystal clear about what you want out of your dream job and why you want it.

Talk with someone who has already done it

Next, I urge you to talk to someone who has created the job they wanted and have progressed along this career path for five years or more. They are going to be a wealth of knowledge to you as you consider creating the job you want. They can also help assess your business model, motives and drive to help determine if this is the right choice for you at this time in your life. If you find someone who really inspires you, ask them to mentor you on your entrepreneurial journey!

Develop your model

To create the job you want, you need a clear business model for how you’re going to make a profit. Are you selling a product or a service? Who are your target customers? How will you promote your business? What is your expected overhead? How can you minimize this, especially in the first few years? Work to clearly outline your business model, because you’re going to need it for the next critical step.

Test your model

Yes, you have to first test your business model to prove it works. A lot of business opportunities seem great in theory, but what if you’re answering a problem that doesn’t exist? Or what if you’re pricing model sucks? Fully commit to creating the job you want by fist doing a soft launch of your business to test the market. Is your marketing strategy attracting new customers? Can your friends or family offer constructive feedback? First testing your business model, and further refining it before your full rollout will help you present a more professional and polished first impression of your business.

Commit fully

This is the most important step in creating the job you want, and the biggest determination of whether you will fail or succeed. Will you commit fully to your dream? I said it above and I’ll say it again, entrepreneurship is not for the faint of heart. Daily you will experience, setbacks, uncertainties, crises, losses and criticism. If you are anything but fully committed, this will surely have you headed for the hills and back to the corporate world before you complete your first quarter.

Keep in mind that the first five years of running your own business is still its infancy. That seems like a long time, but if you’re in this for the long-haul it will be only a blip of the full history of your career. Don’t allow yourself to give up in those five years; push through. Think of it as a hike up a steep hill. Those first few miles really test your endurance. At times you will think it’s better to turn around before you’ve reached the top. But I promise you, if you can make it five years creating the job you want, you will see some magnificent views along the way and be rewarded with renewed strength and commitment to keep forging ahead, higher and higher.

What’s your dream job? How do you plan to pursue it? Share your personal career goals by leaving a comment.

 
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Posted by on September 3, 2018 in Business & Success, Life

 

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4 Tips for Taking Control of Your Monday Routine

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Mondays have such a bad reputation! I wish I could say it was completely unfounded, yet I too found myself fatigued and overwhelmed by the start of the new work week. That was until I noticed that by making a small series of changes to my workday, particularly my Mondays, I was able to regain control of my time and workflow and break through the mental barrier of Monday’s insurmountable task list.

Take a look at my four tried and true tips for taking control of your Monday routine so that you can dominate – not dread the start of your work week. Here they are!

 1. Wake Up Early

This doesn’t sound fun and frankly it’s not, at least for the first several times you try it as part of your new routine. So often we allow ourselves to come off the weekend feeling groggy and unfocused. Monday morning hits hard and it’s tempting to want to hit snooze up until the last minute. All this does is start you on a crazy cycle – a cycle where you’re waking up already feeling behind, and not really any more rested than if you hadn’t slept that extra hour.

My first tip is to commit to waking up one hour earlier than you normally do on Monday (and eventually every work day). The reason is that starting your day one hour earlier will help you stay ahead of your task list the rest of the day, and also better react to those unexpected and emergency tasks that might pile onto your schedule. In one hour you can take care of a ton of “little” tasks that can weigh on your mind. You’ll then be able to dig into your bigger tasks with a clear focus and less stress.

2. Take Care of the Easy/Little Tasks

Inevitably there will be a list of little tasks and emails that have piled up over the weekend. Start your day by getting these off your plate. Answer the emails that only take a minute or two to address. Knock off those tasks that require less than 10 minutes of your time. Check your voice mail and respond to phone calls. This may take an hour or two of your morning, but you’ll feel like you’ve accomplished so much. This encouragement will fuel you to carry on with other, bigger tasks.

3. Prioritize Your Big Tasks

Speaking of the “big” tasks that are on your to-do list, it’s so important to be realistic about what you can accomplish in one day, especially on Monday. You simply can’t do it all, nor should you have to. Instead focus on the most urgent and important tasks, particularly ones that help move other tasks forward for you. Even if this is just one thing, or one section of a larger project, a clearly defined to-do list for the day will help you to manage your own expectations. Additionally, it keeps you accountable to at least accomplishing at least one task. You can no longer fall back on the excuse of “I had so much to do I didn’t know where to start.” Give yourself a starting point, and an ending point for the day and aim for those bench marks.

4. Do Something for You

Finally and most importantly, be sure that you do at least one thing just for yourself on Monday. For me, this is getting to the gym for an exercise class I really enjoy. When my task list piles up for the day, I don’t allow myself to make an excuse for not going. The result isn’t that I necessarily get any more work done. Rather, I just feel cranky the whole day and like I’m working, working, working with no reward. That class is my reward and I try to never deprive myself of it! I can move other tasks, meetings and phone calls around this one piece of my day – and I’m always grateful I do! It’s my motivation to work hard and get my tasks done the rest of the day so I can accommodate this hour for myself.

Do you dread – or dominate Mondays? Do you plan to use these 4 tips for taking control of your day today? Or share some other tips that you’ve found helpful for time management, especially on Mondays!

 

 
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Posted by on August 27, 2018 in Business & Success, Life

 

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Overcoming Writer’s Block with Automatic Transcription

descriptIf you’re a writer — of books, essays, scripts, blog posts, whatever — you’re familiar with the phenomenon: the blank screen, a looming deadline, and a sinking feeling in your gut that pairs poorly with the jug of coffee you drank earlier.

If you know that rumble all too well: this post is for you. Maybe it’ll help you get out of a rut; at the very least, it’s good for a few minutes of procrastination.

Here’s the core idea: thinking out loud is often less arduous than writing. And it’s now easier than ever to combine the two, thanks to recent advances in speech recognition technology.

Of course, dictation is nothing new — and plenty of writers have taken advantage of it. Carl Sagan’s voluminous output was facilitated by his process of speaking into an audio recorder, to be transcribed later by an assistant (you can listen to some of his dictations in the Library of Congress!) And software like Dragon’s Naturally Speaking has offered automated transcription for people with the patience and budget to pursue it.

But it’s only in the last couple of years that automated transcription has reached a sweet spot — of convenience, affordability and accuracy—that makes it practical to use it more casually. And I’ve found it increasingly useful for generating a sort of proto-first draft: an alternative approach to the painful process of converting the nebulous wisps inside your head into something you can actually work with.

I call this process idea extraction (though these ideas may be more accurately dubbed brain droppings).

Part I: Extraction

Here’s how my process works. Borrow what works for you and forget the rest — and let me know how it goes!

  • Pick a voice recorder. Start talking. Try it with a topic you’ve been chewing on for weeks — or when an idea flits your head. Don’t overthink it. Just start blabbing.
  • The goal is to tug on as many threads as you come across, and to follow them as far as they go. These threads may lead to meandering tangents— and you may discover new ideas along the way.
  • A lot of those new ideas will probably be embarrassingly bad. That’s fine. You’re already talking about the next thing! And unlike with text, your bad ideas aren’t staring you in the face.
  • Consider leaving comments to yourself as you go — e.g. “Maybe that’d work for the intro”. These will come in handy later.
  • For me, these recordings run anywhere from 20–80 minutes. Sometimes they’re much shorter, in quick succession. Whatever works.

Part II: Transcription

Once I’ve finished recording, it’s time to harness ⚡️The Power of Technology⚡️

A little background: over the last couple of years there’s been an explosion of tools related to automatic speech recognition (ASR) thanks to huge steps forward in the underlying technologies.

Here’s how ASR works: you import your audio into the software, the software uses state-of-the-art machine learning to spit back a text transcript a few minutes later. That transcript won’t be perfect—the robots are currently in the ‘Write drunk’ phase of their careers. But for our purposes that’s fine: you just need it to be accurate enough that you can recognize your ideas.

Once you have your text transcript, your next step is up to you: maybe you’re exporting your transcript as a Word doc and revising from there. Maybe you’re firing up your voice recorder again to dictate a more polished take. Maybe only a few words in your audio journey are worth keeping — but that’s fine too. It probably didn’t cost you much (and good news: the price for this tech will continue to fall in the years ahead).

A few more tips:

  • Use a recorder/app that you trust. Losing a recording is painful — and the anxiety of losing another can derail your most exciting creative moments (“I hope this recorder is working. Good, it is… @#*! where was I?”)
  • Audio quality matters when it comes to automatic transcription. If your recording has a lot of background noise or you’re speaking far away from the mic, the accuracy is going to drop. Consider using earbuds (better yet: Airpods) so you can worry less about where you’re holding the recorder.
  • Find a comfortable space. Eventually you may get used to having people overhear your musings, but it’s a lot easier to let your mind “go for a walk” when you’re comfortable in your environment.
  • Speaking of walking: why not go for a stroll? The pains of writing can have just as much to do with being stationary and hunched over. Walking gets your blood flowing — and your ideas too.
  • I have a lot of ideas, good and bad, while I’m thinking out loud and playing music at the same time (in my case, guitar — but I suspect it applies more broadly). There’s something about playing the same four-chord song on auto pilot for the thousandth time that keeps my hands busy and leaves my mind free to wander.

The old ways of doing things — whether it’s with a keyboard or pen — still have their advantages. Putting words to a page can force a sort of linear thinking that is otherwise difficult to maintain. And when it comes to editing, it’s no contest: QWERTY or bust.

But for getting those first crucial paragraphs down (and maybe a few keystone ideas to build towards)? Consider talking to yourself. Even if you wind up with a transcript full of nothing but profanity — well, have you ever seen a transcript full of profanity? You could do a lot worse.

This article is originally published by Descript.

 

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Why Successful Business Owners Need a Background in Marketing (Contribution from Jock Purtle)

The following post comes to us from internet entrepreneur, Jock Purtle, who is founder of Digital Exits, a company specializing in the buying/selling and appraisal of online businesses. This article is based upon his entrepreneurial experience.


 

Why Successful Business Owners need a Background in Marketing

Why Successful Business Owners Need a Background in Marketing

Being successful in the business world means so much more than simply having a great idea. Though you will not get far if you don’t have a unique or innovative idea, there are many other factors that contribute to the success of a business.

Knowing how to market your business is extremely important and can seriously affect how others view your business and the products or services that you provide. Having basic experience or knowledge in the field of marketing before you start your business is a huge asset. This doesn’t need to be a formal degree. It can be a general understanding of marketing fundamentals and an appreciation for the important role they play in growing a successful business.

Business owners who have a background in marketing and who can think like a marketing professional, when needed will have a significant competitive advantage for the following reasons.

Goal Driven – A strong marketing sense will tell you that one of the first things you need to do when starting a business is to have a clear path for where you want to go and have goals that will get you there. If you do this, you will be able to have better control over your business and where you want it to go, rather than going in blind, and not having a plan. Your goals should encompass everything from business development and marketing to human resources and infrastructure.

Vision for the Future – With a marketing mindset, you will be able to create a business that has a vision for the future. There are various ways to ensure the success of your business, but at minimum you must have a long-term marketing strategy in place that will dictate the products and services you provide to your customers, how they’re priced and how they’re promoted.

Knowing the Target Market – Every successful business owner knows how to identify their target market so that they can sell their goods and services to the right people. Identifying your target market will help you when it comes to promoting your business because you will have a highly focused marketing and advertising strategy that will effectively and efficient use your resources.

Depending on what you are selling and who you’re trying to reach, you will market your business in very different ways. For example, if you are running a clothing store that caters to a young, female audience, your social media presence will be highly important. Compare this to a retirement community who needs to reach an older demographic that’s not likely active on social media, and your marketing strategy drastically changes.

Understanding the Competition – Having a clear idea of who your competitors are and how they market their businesses can help you figure out the best way to market your own business. If the strategies that they are using are successful, then you may want to emulate some of their ideas.

However, it’s also important to separate yourself from our competition, making sure you stand out and that your business is memorable. For example, retail giants Kmart and Target are very similar and even sell some of the same products, but the way that they market themselves separates them from each other, and in turn, they attract different clientele. If you can execute a marketing strategy that is different from your competitors’, then you may be able to tap into a part of the market that they don’t normally reach and in turn, increase your overall sales.

Brand Power– Knowing your brand is extremely important when it comes to marketing your business. It has a profound impact on how you connect with your target audience and how they perceive the value and quality of your business.

For example, the WholeFoods brand attracts a very different clientele than people who choose to purchase their groceries at Wal-Mart. Both brands are successful and have become household names, however the fact is they have strategically chosen to establish different brands and as a result appeal to different target markets. Think carefully about how you want people to feel about your business and the goods or services you provide. You must carefully craft a consistent brand to reflect this.

How would you rate you marketing knowledge ad know-how? If you could benefit from stronger marketing skills, consider Upskilled – a company that helps you to study at any level in any field to get the qualifications and skills you need to further yourself in your career. You’re given support from people who have industry experience and knowledge, and you can study from the comfort of your own home.

Upskilled has everything on offer from short courses to Bachelor’s degrees that are suitable for all skill-sets. Upskilled offers a Bachelor of Business (Marketing), that is a valuable enhancement for someone who is looking to learn about business and marketing and how they go hand in hand in today’s economy. Upskilled also offers plenty of other short courses with a business or marketing focus, so no matter where you are in your career, you can expand your knowledge.

Join in the conversation! Do you agree that having a background in marketing in beneficial for business owners? What other qualities create successful business owners? Leave a comment below!

About the author: Founder of Digital Exits, Jock Purtle is an internet entrepreneur who specializes in the buying/selling and appraisal of online businesses. He began investing in websites as a hobby when he was a teenager, but it slowly turned into his full-time job. He works with other entrepreneurs frequently and enjoys sharing his knowledge to help others find similar success working for themselves.

 

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Bennis Public Relations Turns 7 Years Old – The Best Gifts Its Given to Me

Bennis Public Relations Turns 7 Years Old – The Best Gifts Its Given to Me

Last month was the seventh anniversary of a pivotal moment in my career. However, July 15 came and went without celebration or even reflection – but for good reason. July 15, 2011 is the day I officially became the fulltime owner of my firm, Bennis Public Relations. This was the day I took a major leap, without so much as looking back, and have since forged ahead with a drive and dedication unlike anything I had applied to my life leading up to this moment.

Now seven years as my own boss, I realized there are still a lot of people in my life, new acquaintances as well as close connections, that don’t know much about what I do or how I’ve grown to this point. For so long I’ve fully embraced the mindset I learned in college which was “There’s no ego in Public Relations. If you want a byline study journalism.” And while I still believe that to be true, I do think it’s important to stop and reflect on some of the joys this journey has brought me.

Ironically, over the last seven “birthdays” my business has had, it’s been me who has really received the gifts. In sharing what they are, I hope I can inspire a few others to take the path less traveled and to also understand what it means to be a true business owner.

Gift 1: I answer to me.

My schedule is my own. It’s on me to manage my time to get everything done on my task list in a given day. I’m responsible for organizing the matrix that is my Google calendar and making sure nothing slips through the cracks – or it’s on me.

While I thoroughly enjoy having no set work hours, no restrictions on where I have to be at any particular time, and not having to report to a set office with higher-ups to answer to, this also comes with certain tradeoffs. I have to balance project delivery for all current clients with finding time for new business development to keep things growing. I have to determine how I want to price and package my services so that they are competitive but also profitable. It requires a beautiful dance to make it all work – and I’m fortunate that after seven years, it’s a dance I’ve learned to do well.

Best of all, and what really defines being a true entrepreneur and business owner, is having complete control over the services I offer, how they’re priced and packaged and the direction I want to take my business. There is no corporate office that determines this for me – no one pushing out new services or products and telling me what to sell, no one changing prices without me having a say, and no one messing with my profit margins – except me.

Gift 2: I can pivot and grow how and when I desire.

Throughout the last seven years, I’ve extensively grown the scope of services I can offer clients. I’m not limited to one niche, or even one industry really! I can help businesses with anything that falls under the broad umbrella of “external communications,” which is fancy speak for “How we communicate with our audiences.”

Additionally, I’ve identified the services that best answer specific problems within a business and can make educated recommendations to clients based upon what they need, and help them eliminate what they do not. I’m not limited to selling a specific set of services to a niche demographic. If I want to branch into something entirely new, I can – and I have.

Gift 3: I’ve learned – and conquered – the real headaches of business ownership.

I commend anyone who takes an entrepreneurial leap and lands in the role of blazing their own trail. However, I want to be clear there there’s a significant difference between building your own business from the ground up and being a part of a franchise or MLM. At age 23 I used what little savings I had to incorporate my business and structure myself for future success – and protection from over-taxation! I spent hours educating myself on the type of business insurances I need to buy and the potential repercussion of copyright laws and other similar issues that could at any point impact my business – even if by an innocent misstep. I had to put policies and procedures in place to protect myself from people walking off with my intellectual property, making late payments – or no payments at all, and breaking contracts without cause.

I’m grateful to say that by planning for the worst, I have avoided many of the headaches and hardships other business owners often experience along their entrepreneurial journey. In a day and age where everyone wants to call themselves a business owner, CEO or #bossbabe, I wonder how many have had to navigate the real challenges of being a true entrepreneur, versus how many just stepped into the role of a sales rep for another company that really calls the shots in that relationship. There’s a difference, and one I’ll admit I’m a bit sensitive toward because of how much sweat equity and risk goes into the former compared to the latter.

Gift 4: I can forge partnerships at my discretion.

Another gift my business has given to me is the ability to structure partnerships with others businesses that has allowed me to really take things to the next level – and without having to compromise my independence or give up any of my profits.

My current partnerships expand into the industries of Government Relations, Web Design, Advertising, Media and more. It’s quite a beautiful business model. My partner businesses feed me all their clients who need strategic communication services, I complete the work and charge my fees, and they bundle this into their clients’ total packages. We all get what we want out of the deal, and at really fair rates compared to what big agencies have to charge to cover the overhead of in-house staff.

Gift 5: I don’t have to solicit family or friends to “join” my business.

If you’re a true business owner, not just a sales rep for a larger corporation, your business model should not heavily rely on soliciting family and friends to purchase your services/products or join your business.

When you’re just getting started it may be appropriate or helpful to ask personal contacts to keep you in mind or help spread the word about your business, but that’s not a real business owner’s long-term method for marketing. The growth and development of my business is a lot more strategic than shooting out a bunch of social media posts about “how lucky I am to be my own boss – and it’s a huge missed opportunity if you don’t jump aboard my ship.” Rather, I become a member of networking groups, align myself with industry associations and join boards as a way to gain influence and to get my name out there.

I’m happy to mentor people who come to me for entrepreneurial advice, but I never feel the need to force someone on this journey with me. And because I don’t get a “kickback” for someone starting their own business, my encouragement to a fellow entrepreneur comes with no personal agenda.

Gift 6: I’ve enjoyed 7 years of passive growth.

More to the point of not liking having to hard sell my services, I’m grateful to have not spent a dime on direct marketing or advertising. I simply treat clients well, deliver quality service and most importantly am responsive. Consistency is the best marketing tool you will ever have!

All of my clients have come from word of mouth recommendations and referrals. What I’ve found is this produces highly vetted, highly motivated clients who are ready to get started. This also produces loyal clients. I’m proud to say that my very first client still has me on a monthly retainer.

Passive growth has by no means made me complacent. It’s made me smart. I know that I gain the highest quality leads when I invest in relationships, so that’s where I focus my efforts.

Gift 7: There is no one else that can provide exactly what I do.

Forging friendships with other businesses that could be seen as my “competition” has been one of the smartest things I’ve ever done. These relationships have turned into some of my most lucrative partnerships and source of residual leads. Why would “competition” send me business, you might ask? Because when I put the time into getting to know some of these fellow communication professionals, I quickly learned that we serve very different markets and possess very different strengths.

Furthermore, there’s more than enough business to go around! So much so that I’m grateful to know some other people who can fill in the gaps in a pinch when I have a client who needs something that I don’t have the bandwidth to take on. In my experience, this goodwill has always come back full circle.

And one to grow on…

There’s a quote I stumbled upon early in my entrepreneurial journey, attributed to Frank Ocean that says, “Work hard in silence, let success make the noise.” This puts into words how I’ve always felt about promoting my professional accomplishments. I don’t need to bang my own gong. In fact, I’ve found that many of those who do – such as what likely inundates your newsfeed on social media – are those who are trying to compensate for insecurities about the true success of their business – or whose business model demands it out of necessity.

To that end, I’ve also discovered many people, even those closest to me, don’t fully grasp how far I’ve driven my business in seven years, because I work hard in silence. So to my first baby, the one that made me an entrepreneur, I wanted to give you a little moment to shine and say thank you for the highs and the lows, the risk and reward, and the challenges that turned in triumph. I’m grateful for this journey and to have the experience to truly own my own business!

 

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6 Ways to Grow Your Media Relationships

6 Ways to Grow Your Media Relationships

If you work in the field of public relations, advertising, even marketing, it’s inevitable that you will need to interact (i.e. get along) with the media to some degree. In fact, it’s absolutely to your advantage to forge real relationships – you know, the kind where you know a little bit about each other and try to help each other out, rather than just use one another.

But this can feel like a daunting task, especially if you are just beginning your career. The most critical thing you should remember is that members of the media are people, too. They’re not out to “get you” and hearing “no thanks” surely won’t kill you. So why not play nice and get something of mutual value out of it? Here are my six top tips for growing a meaningful relationship with media contacts.

  1. Become a (genuine) fan.

I’m not referring to Twitter (though following media contacts on social media isn’t the worst place to start). Rather, I’m talking about learning what beats each reporter regularly covers. Read their work, make note of topics that could relate to one or more of your clients, and most importantly give credit where credit is due. Recently a reporter used a press release I sent him to heavily and favorably cover one of my client’s issues. He included quotes I provided in the release, and he also sought out quotes from local individuals to fully flesh out the article. I truly appreciated his thoroughness. So I wrote him an email. I thanked him for using pieces of our press release and applauded him for seeking out additional quotes beyond a single source. He was flattered. As a result of this small step toward building a relationship, I feel like I can now reach out to him directly to pitch my next story.

  1. Take advantage of networking opportunities.

If you’re on the lookout for them, you will find that there are some very valuable networking opportunities to be had with members of the media. As a member of the Pennsylvania Public Relations Society (PPRS), I attended a recent meeting that was a “speed dating” mixer with just about every local media outlet represented. I was sure not to miss this event! As a result, I got great advice, lots of business cards and a handful of valuable invitations to “Pitch me anything you can think of!” I’ve already taken advantage of this for some of my clients. I can’t stress enough that meaningful media relationships, especially ones you can make face-to-face, will make your job easier, save you from the unknown and make you look like a rock star to your clients.

  1. Don’t hide your motives.

When you introduce yourself to a member of the media as a public relations professional, it’s pretty hard to hide your motives. After all, we are paid for our earned media placement and the gatekeepers to this are members of the media. Rather than being coy, I have found that being direct, honest and humble goes a lot further. I try to find a way to make light of the conversation, but also cut right to the chase. The media is hungry for quality content, and we have incentive to provide exactly that! Don’t hide your motives. Let the media know what you want, and they can then tell you what they need.

  1. Provide quality, ready-to-publish content.

Being friendly and professional with the media will help you make initial contact and get their attention, but what you do once they’re listening is the most important part of forming a lasting relationship. You must deliver quality, ready-to-publish content – or at least accurate and useful news tips that they can turn into their own story. If you prove to be anything but a reliable source, don’t wonder why members of the media stop answering your phone calls and emails. Proof and fact check your content, be responsive and go the extra mile to make yourself a valuable resource.

  1. Be proactive with your pitch.

When trying to get publicity for your clients, don’t wait for the opportunity to come knocking on your door. It reasonably won’t. Another piece of growing media relationships is to be proactive with your pitch. Reach out to them early and often. Sell them on the value of your idea. Help connect the dots so they can see how your story relates to their readership and their reporting style.

  1. Ask how you can help.

Most important, be genuinely interested in learning how you can help a reporter out. Ask them what topics or beats they’re covering right now and what some upcoming topics might be. You may be in position to lend some expertise, or to hook them up with a contact who can. Build a relationship based on trust and reliability. The more your media contacts know they can turn to you as a “connector” to help piece a story together, the more opportunities you’ll have to plug clients into these key opportunities.

Do you have another point to add that has helped you grow your relationship with media contacts? Share your advice by leaving a comment below!

 
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Posted by on July 30, 2018 in Business & Success

 

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