Best Customer Support Techniques to Improve User Journey

Customers are the lifeblood of any business. They are the ones who generate revenue by purchasing products and enhancing sales. So bringing the best customer support techniques to improve their journey is the responsibility of the businesses. But before we dive deeper into that, let's first understand what's meant by the 'User Journey.' The user … Continue reading Best Customer Support Techniques to Improve User Journey

Struggling to Keep Up With Your Blog?

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! For anyone who has the … Continue reading Struggling to Keep Up With Your Blog?

A Chameleon Consultant – Learning How to Be Who Your Customers Need

A “chameleon” consultant?  Yes! There are some great qualities we can observe and learn from these transformative creatures as it relates to growing effective leadership and influence in our own professions. But before we dive into all that, a quick science lesson. Chameleons change colors by rearranging a lattice of nanocrystals in one of the … Continue reading A Chameleon Consultant – Learning How to Be Who Your Customers Need

Out of Office – Part I

For over 11 years I have never missed a Monday. That's right - 582 blogs have been published even though major life transitions like getting married, adding two beautiful boys to our family, extreme busy seasons, seasons where writing inspiration waned, and from locations all over the world. I prioritized consistency, and in doing so, … Continue reading Out of Office – Part I

How to Get People to Respond to Your Emails

“Circling back…” “Just checking in with a friendly reminder…” “In case this ended up in spam…” Sound familiar? We’ve all had to send these types of replies to messages that have gone unanswered. I’m not talking about mass sales emails with a “spray and pray” strategy, but rather those person-to-person, important messages where a reply … Continue reading How to Get People to Respond to Your Emails

How to Be Respectful of Other People’s Time

Time. It's the one commodity of which we cannot make more. There are some creative ways we can maximize the use of our time, protect it, and even outsource tasks on our to-do list to conserve our time for where we really want to spend it, but the fact of the matter remains. We cannot … Continue reading How to Be Respectful of Other People’s Time

Should You Outsource Your Content Creation? (Guest Contribution from Jamie McBrien)

The following post comes to us from Jamie McBrien who has over 25 years of experience in organizational transformation, shared services, and outsourcing. Keep reading to learn from Jamie the pros and cons of taking the leap to outsource your brand's content. The marketing world is fast transitioning into the digital sphere and content creation. … Continue reading Should You Outsource Your Content Creation? (Guest Contribution from Jamie McBrien)

Ground Rules for Working from Home with a Spouse

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! If this subject matter doesn’t … Continue reading Ground Rules for Working from Home with a Spouse

7 Signs Your Business is Running You

The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends! Maybe you align with the … Continue reading 7 Signs Your Business is Running You

Mixing Work with Pleasure – Tips for “making fun” of work trips

Last week I enjoyed a 5-day trip to Houston, Texas where I mixed equal parts of work and play. A client afforded me the opportunity to fly from a hot and humid Pennsylvania to a VERY hot and VERY humid Houston. (Houstonians, you have us beat hands-down!) Humidity Index aside, this trip was unique for … Continue reading Mixing Work with Pleasure – Tips for “making fun” of work trips